DreamMaker Bath & Kitchen

Reviews

• FG

  Frank Gibson

  Dec 19, 2025
  1.0
  More like a nightmare than a dream. 1. Job was supposed to take 2-3 weeks but ended up taking over two months. 2. Cabinet pulls installed crooked. 3. Shower fixture installed crooked. 4. Shower fixture started leaking shortly after installation. 5. “Repaired” shower fixture started leaking shortly after “repair”. Still leaks. 6. Transition board between bath and bedroom installed backwards. 7. Onyx shower surface stained (permanently??) by the constant drip. 8. A text to the company regarding the problem went unanswered. When we phoned to see what could be done the salesman denied getting it which we found strange as they had received every other text we sent and that was our primary means of communication. 9. Through the entire demo/install process there was no supervision or quality control from the salesman or management. The only time we saw anyone was when they wanted a check. 10. When I asked if they could try to fix the leak problem I was told that the fixture was out of warranty, that I should have “taken some ownership” and complained sooner. Wow! Bottom line, if you want to be over charged for a job that takes three times as long as bid and get the bonus of unpleasant customer service give them a call. They do have a very fancy showroom.
• SG

  Slim Gibson

  Dec 17, 2025
  1.0
  Worst Experience! A master bathroom remodel that was a disaster from the start. 2 years later and we’re still having issues with the project! The job timeline was promised to be completed in 3 weeks. It took over 3 months. The general contractor that did the work made so many mistakes during the course of the project that he has had to repeatedly return to correct issues with the work he did. Lots of little errors made in the installation process, delays, wrong items, etc. The biggest issue was the master shower fixture. It was initially installed and apoxy’d crooked. Once that was corrected the fixture leaked continuously. We had onyx installed and the leak caused discoloration on the stone. We contacted dream makers via text which is how we communicated for the duration of the project and also once it was completed. They didn’t reply. Finally we contacted them via phone and were told that we’re out of the warranty phase of the work. They also said they never received our text depspite it showing that it was delivered, and to the person of contact for our project. They told us they aren’t going to fix the problem they created!! We’re having to pay a plumber to replace the fixture and during inspection of the fixture the plumber discovered that it had also leaked on the back side of the wall. Dream makers is over priced, under staffed, and they don’t do stellar work to begin with. Highly disappointed in the outcome!
• CT

  Craig Thompson

  Dec 16, 2025
  1.0
  I used dream maker in east bay for my property out in San Rafael. They did a great job. This franchise however is a complete mess. I put in an inquiry about it month ago, had to follow up again last week, and had my head bit off when I finally reached someone. Both people I have exchanges with came off as the most disingenuous, “fake nice” people I have ever come across. You think they would treat me better when I have multiple $75,000 projects for them and am ready to do business. If you’re reading this review, go give your business to a nice, local business like Byecraft Cabinets. Everyone at this franchise (not company) seems like truly horrible people.
• MQ

  Meagan Quirk

  Oct 21, 2025
  5.0
  Review for DreamMaker Bath & Kitchen of Reno We recently completed a remodel of all three bathrooms and our laundry room with DreamMaker Bath & Kitchen, and the experience was overwhelmingly positive. Shawn, the business owner, sets a high bar for quality and customer satisfaction. He’s committed to ensuring the work meets not only the client’s expectations but his own — which are impressively high. Rachel, the designer, brought excellent vision and creativity to the project. She remained engaged throughout, helping us make smart design choices that truly elevated the final result. Shaun, the job foreman, is highly skilled across all aspects of custom remodel work and especially strong in finish carpentry. He’s customer-focused and detail-oriented. However, due to his involvement in other projects, our timeline was extended by a couple of weeks. While this was a minor frustration, it didn’t detract from the overall quality of the work. All subcontractors were solid, and the tile and granite teams were exceptional — their craftsmanship really stood out. If you’re considering a remodel, DreamMaker offers a rare combination of technical skill, design excellence, and genuine care for the customer. We’re very happy with the outcome.
• CM

  Christine McCormick

  Oct 2, 2025
  5.0
  I wish I could give more stars. I received excellent service from the minute I contacted DreamMaker. Jeremy was a blessing. Morgan was awesome. I wish more companies had people like this. They definitely restored my faith that there are trustworthy companies that go above and beyond for their customers. They are genuine. Can’t wait to contact them for my next project!!!!

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