Business Details
About
Water Damage RestorationFire Disaster RecoveryMold RemovalFlood Disaster RecoveryMold Inspection Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.
Location
Hours
Reviews
4.9
597 reviews
5 stars
556
4 stars
24
3 stars5
2 stars4
1 star8
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and politeness of the staff, highlighting their thoroughness and expertise.
Communication
Many reviews noted excellent communication throughout the process, with staff providing updates and answering questions promptly.
Response Time
The business received positive feedback for their quick response times, often arriving on-site shortly after being contacted.
Quality of Work
Overall, customers expressed satisfaction with the quality of work performed, particularly in mold remediation and water damage restoration.
Customer Service
Numerous reviews emphasized the outstanding customer service, with staff going above and beyond to assist clients during stressful situations.
- SMScott MeadJan 4, 20265.0They came out on a Sunday night and helped me with filing the insurance claim that evening. They showed up later that week took out the wet and set up fans. They continue to be responsive to requests from me and the insurance companies. So grateful
- RRRy_ireneJan 1, 20265.0John was fantastic! He was very knowledgeable and professional when our garage flooded, he walked us through step by step and made the process easy to understand.
- DDDerrick DexterDec 30, 20255.0Let me start by saying that Amanda rupley is amazing and did a phenomenal job restoring the residence on one of my properties and whatever they are paying her , its not enough. I will refere her and this company any chance I get. Thanks Amanda
- NNNathanDec 30, 20255.0I had a holiday emergency pop up and no one was open! 911 truly lives up to their name. Kasey and Natasha were super helpful and got my problem solved quickly and efficiently. Thank you for saving me a Christmas Heartache!
- TOToxic OneDec 30, 20255.0Had a great experience with Amanda R on the phone to get prices, etc.. Definitely glad she was able to assist me and was the one that answered the phone.
Frequently Asked Questions About 911 Restoration of Reno
What types of restoration services does 911 Restoration of Reno provide?
911 Restoration of Reno offers services including water damage restoration, fire disaster recovery, mold removal, flood disaster recovery, and mold inspection.
Where is 911 Restoration of Reno located?
911 Restoration of Reno is located at 14830 Kivett Lne, Reno, NV 89521, USA.
What are the business hours of 911 Restoration of Reno?
911 Restoration of Reno operates 24 hours a day, 7 days a week, including weekends and holidays.
How can I contact 911 Restoration of Reno for emergency restoration services?
You can reach 911 Restoration of Reno by phone at +1 775-419-0116 or visit their website at https://www.911restorationreno.com/.
What should I expect when I call 911 Restoration of Reno after a disaster?
The company focuses on compassionate communication, providing clear updates throughout the restoration process to reduce stress and help you understand what comes next.
Does 911 Restoration of Reno offer services for both residential and commercial properties?
Yes, they provide both residential and commercial restoration services.
Are there other restoration service providers near 911 Restoration of Reno?
Yes, Poulin Fire and Flood and 911 Restoration of Reno Tahoe are nearby restoration service providers.
Which nearby places could be convenient for customers visiting 911 Restoration of Reno?
Customers might find it convenient to visit 7-Eleven for quick supplies or stop by Nik-n-Willies Pizza for a meal near 911 Restoration of Reno.
Are there educational or childcare facilities near 911 Restoration of Reno for families?
Nearby educational and childcare facilities include Foothills Church Academy, Dinosaurs & Daisies Playschool, and Sierra Summit Children’s Academy.
How might the nearby services like 1-Tom-Plumber and Mountain Vista Appliance Repair complement restoration work done by 911 Restoration of Reno?
1-Tom-Plumber can assist with plumbing issues and HVAC services, while Mountain Vista Appliance Repair can help with appliance repairs, supporting comprehensive disaster recovery efforts.