Business Details
About
Water Damage RestorationFire Disaster RecoveryMold RemovalFlood Disaster RecoveryMold Inspection Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.
Location
Hours
Reviews
4.9
579 reviews
5 stars
539
4 stars
23
3 stars5
2 stars4
1 star8
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and knowledge of the staff, particularly highlighting team members like Amanda and Sam.
Communication
Many reviews noted excellent communication throughout the restoration process, with regular updates and clear explanations of procedures.
Timeliness
911 Restoration was frequently commended for their quick response times and prompt service, often arriving on-site within hours of a call.
Customer Care
Customers appreciated the compassionate and supportive approach of the team, which helped alleviate stress during difficult situations.
Quality of Work
The quality of the restoration work was highly rated, with many customers expressing satisfaction with the thoroughness and effectiveness of the services provided.
- LSLeigh Smith4 days ago1.0I went with 911 due to all the good reviews which now seem suspect. I have never reviewed a company on yelp or google before but this company has earned it. I had mold remediation performed. Day 1 someone came out and did not bring the right filters for the scrubber to filter the air while working despite this being a standard practice during remediation. This same worker removed carpet from the contaminated area and threw it into the middle of my living room carpet in a heap sending spores flying everywhere. They spilled bleach on my quilt completely ruining it even though it was not in the field of work. As compensation, I asked for them to allow me to pay with a credit card and remove 3.5% fee which I thought was more than fair. They only allowed this for part of the payment which was amounted to a $135 discount despite my providing proof that the quilt cost $350. After 911 called the job done I had clearance testing performed and the tester said there was no point in testing as the job was performed so poorly. The clearance tester said there was no evidence of metal brushes being used on the wood (standard and recommended practice) and they clearly didn't hepa vaccum as there were rodent droppings still present on the floor of one of the areas being cleaned. The clearance tester also showed me pictures of a mud dauber nest and beehive that they had left behind on the underside of the roof decking that they were supposed to clean. Apparently they just cleaned the mold around them which clearly won't remove all of the spores. I will give this company credit for coming out and fixing these issues ( it took another 3 full days to complete the job properly ) and I was not going to bother with this review but them refusing to remove the 3.5% credit card fee on the final bill which still would not have amounted to the $350 dollars of damage was really the last straw. I have put a call into the project managers supervisor and am awaiting a call back but they guy on the phone couldn't tell me when that would be......
- LFLyons FamilyNov 14, 20255.0The team at 911 Restoration was responsive and easy to work with. Though we hope we never have to call them again, they will definitely be our first choice for any biohazard removal/restorations.
- KMKristen MoralesNov 12, 20255.0I’ve been a property manager for a few years now and 911 is the ONLY restoration company I trust with my community. Amanda is my point of contact whenever I need work completed. She’s thorough and has the best communications/updates I’ve ever received from a vendor. Where ever my career takes me, 911 will always be my go to!
- LHLeigh HookerNov 12, 20255.0The 911 Restoration crew were extremely professional, prompt and provided excellent service. Ronnie was able to diagnose the problem and was able to get his team on it immediately. We had a rat infestation in our crawl space. They removed all the debris, cleaned and disinfected the area. The space looks brand new. They also recommended a top-notch exterminator to replace our current provider. Alivert and his team did an amazing job. So professional and so much expertise. I hope I don't need to call them back, but they will be my first call I have another disaster. Ronnie and team came highly recommended by a dear friend who had an extensive crawl space mold issue that this team corrected.
- MFMark FroioNov 12, 20255.0I can't say enough about 911 Restoration. We had a mold problem in our garage. They came right out to give an estimate, to explain what had to be done, and what may happen if the job was bigger than expected. The next day they were at our house doing the work we hired them for. They worked all day long to fix the problem. When they were done, they cleaned up everything. We had a great deal of contact with 911 to make sure we understood the costs and work that needed to be done. If you have any kind of job that they can fix, I would highly recommend that you call them.
Frequently Asked Questions About 911 Restoration of Reno
What types of restoration services does 911 Restoration of Reno provide?
911 Restoration of Reno offers services including water damage restoration, fire disaster recovery, mold removal, flood disaster recovery, and mold inspection.
Where is 911 Restoration of Reno located?
911 Restoration of Reno is located at 14830 Kivett Lne, Reno, NV 89521, USA.
What are the business hours of 911 Restoration of Reno?
911 Restoration of Reno operates 24 hours a day, 7 days a week, including weekends and holidays.
How can I contact 911 Restoration of Reno for emergency restoration services?
You can reach 911 Restoration of Reno by phone at +1 775-419-0116 or visit their website at https://www.911restorationreno.com/.
What should I expect when I call 911 Restoration of Reno after a disaster?
The company focuses on compassionate communication, providing clear updates throughout the restoration process to reduce stress and help you understand what comes next.
Does 911 Restoration of Reno offer services for both residential and commercial properties?
Yes, they provide both residential and commercial restoration services.
Are there other restoration service providers near 911 Restoration of Reno?
Yes, Poulin Fire and Flood and 911 Restoration of Reno Tahoe are nearby restoration service providers.
Which nearby places could be convenient for customers visiting 911 Restoration of Reno?
Customers might find it convenient to visit 7-Eleven for quick supplies or stop by Nik-n-Willies Pizza for a meal near 911 Restoration of Reno.
Are there educational or childcare facilities near 911 Restoration of Reno for families?
Nearby educational and childcare facilities include Foothills Church Academy, Dinosaurs & Daisies Playschool, and Sierra Summit Children’s Academy.
How might the nearby services like 1-Tom-Plumber and Mountain Vista Appliance Repair complement restoration work done by 911 Restoration of Reno?
1-Tom-Plumber can assist with plumbing issues and HVAC services, while Mountain Vista Appliance Repair can help with appliance repairs, supporting comprehensive disaster recovery efforts.