Business Details
About
Flooring StoreFlooring ContractorCarpet StoreCarpet InstallerWood Floor Installation Service
You may feel like selecting the right floor covering for your home or business is tough; it can also be time-consuming and very confusing with all the misinformation out there. As Carpet Source's founder, my mission is to make your experience smooth, hassle-free, efficient, and as pain-free as it gets. Almost 21 years ago, when I eliminated our showroom and kept the warehouse space systematically dissected every aspect of our process with you in mind, the client. I have had to over many years figure out what was best for you and how to deliver superior service and excellence at every touchpoint consistently. Call today to schedule a consult and experience the difference for yourself! You can call us today at 505-856-6268.
Location
Hours
Reviews
4.6
112 reviews
5 stars
96
4 stars
5
3 stars
3
2 stars
2
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service provided by the staff, particularly the owner Don Lovato, who was noted for his personalized attention and responsiveness.
Installation Quality
While some reviews highlighted excellent installation experiences, others reported issues with the quality of installation, including damage to property and poor finishing.
Product Satisfaction
Customers expressed high satisfaction with the quality of the flooring products, noting competitive pricing and a good selection of materials.
Communication Issues
Several reviews mentioned problems with communication regarding scheduling and follow-ups, leading to frustration among customers.
Overall Experience
The overall sentiment was mixed, with many customers recommending the business for its quality and service, while others had significant complaints about specific experiences.
- BBBettyAnn3 days ago5.0Don used his many years of experience in flooring as well as awesome ingenuity to resolve a unique issue with a portion of laminate floor that Carpet Source installed for me over 10 years ago. That's what I call a fantastic warranty! Perhaps their new motto could be,"We've got you covered.... Not only carpet, but laminate , vinyl, etc... with a REAL warranty!" They are my 'go to guys' when it comes to floor covering. The convenience of having many choices of different kinds floor coverings come to your home where samples can be viewed in your home. Where light can change colors with the time of day affecting the ambiance of a room. With the help of experts your choice can be made confidently.
- PGPaula GabayNov 8, 20255.0I had my floors done with Express Flooring and even though I love my carpet I probably won't be doing business with them for the last two rooms when my husband retires in 2.5 years. I had so much of a runaround experience when this project started on October 17th and finally finished this past Tuesday. First they suspected aspestos when they cut the carpet as I had chosen LVP in my 1959 house. They stopped the demo leaving my house dusty and carpets rolled up. I had to call them back to put the carpet back since I have Arthritis. Came back positive for Aspestos they installers left a little mirror broken leg that has sentimental value and scratches on the dresser drawer. They took off the last room and were going to put full price and raised the price even though I was able to compromise on not getting full price. They got Kilz on my furniture and bathroom cabinets. The final straw was when they plugged my outdoor cable to my DVR to my tv and I lost satellite connection and had to wait until the next day for the Dish Technician. I spoke to Eppi and Don about my experience with this company they were quite empathetic which I got no apology from Express Flooring only invalidated when I mentioned the tv saying this didn't happen to other customers. Eppi and Don offered to come out and answer questions for me but I didn't want to take advantage of there kindness since my purchase is 2 5 years down the road
- PSPatti SchmidtApr 2, 20255.0We have several homes here in Albuquerque. We have used CarpetSource for our carpeting and tile floors for several years. Don Lovato and his employees are fast, courteous and reliable. The carpeting and tile is great quality. We highly recommend CarpetSource for all your flooring needs.
- AAAtallaAug 30, 20245.0Went hunting for carpet scraps and these gentlemen were the politest, honest, kindest option in the city. They brought me back in the warehouse, warning about trip hazards so I'd stay safe, and dug around to find me the perfect piece. Their selection and supply looked great. I'm not normally a carpet person, but if I need some, this is where I'll come. It feels a bit hole-in-the-wall, but those are the best kinds of shops anyways. Thanks guys!
- DFDeanna FisherMay 21, 20245.0I recently purchased wood floors from Carpet Source and I would give them a higher rating than 5 stars if I could! Don Lovato the owner came to the house to measure and show us flooring samples and he was on time, very knowledgeable, helpful and professional. The flooring showed up on time and the pricing was very competitive! It was convenient to have home service and not have to go to a giant store where I would have become overwhelmed. Don made the process so easy and his staff at his office was very helpful and friendly. I would recommend Carpet Source and will be shopping with them again in the near future.
Frequently Asked Questions About Carpet Source
What types of flooring does Carpet Source offer?
Carpet Source offers a variety of flooring options including carpets, vinyl plank flooring, hardwood flooring, laminate flooring, wood flooring, and vinyl tiles.
What are the business hours for Carpet Source in Albuquerque NM?
Carpet Source is open Monday through Friday from 8:00 AM to 5:00 PM, Saturdays from 9:00 AM to 1:00 PM, and is closed on Sundays.
Does Carpet Source provide in-store pickup services?
Yes, Carpet Source offers in-store pickup services.
Which payment methods are accepted at Carpet Source?
Carpet Source accepts American Express, cash, check, Discover, financing options, MasterCard, and Visa for payments.
When is Carpet Source closed for holidays?
Carpet Source is closed on the 4th of July, Thanksgiving Day, Christmas Day, New Year's Day, Memorial Day, and Labor Day.
How can I schedule a consultation with Carpet Source?
You can call Carpet Source at 505-856-6268 to schedule a consultation and experience their flooring services.
What languages are spoken at Carpet Source?
Carpet Source conducts business in English.
Where is Carpet Source located in Albuquerque NM?
Carpet Source is located at 3300 Princeton Dr NE N-3, Albuquerque, NM 87107, USA.
Are there any fitness or recreational centers near Carpet Source?
Yes, GrindHouse Strength & Conditioning, a gym and sports venue, is located nearby, providing a great option for customers to stay active before or after visiting Carpet Source.
What automotive services are available near Carpet Source?
Nearby automotive services include Wheel Repair Guys of NM for tire and wheel repairs, Premium Impressions for automotive repairs, and All Seasons Windows & Glass for automotive parts and accessories, which can be convenient for customers combining errands with their visit.
Are there any nearby venues for events or entertainment near Carpet Source?
Yes, the Blu Phoenix Venue "The Compound 2" offers music and event planning services nearby, perfect for customers interested in local entertainment or events before or after shopping at Carpet Source.