Many customers praised the technicians for their professionalism, knowledge, and courteous behavior.
Communication Issues
Several reviews highlighted poor communication from the company, particularly regarding delays and follow-ups.
Service Quality
While many customers had positive experiences with service quality, some reported issues with installation and repairs.
Timeliness
Customers appreciated the prompt response times for service calls, especially during emergencies.
Mixed Experiences
Overall, feedback was mixed, with some customers expressing satisfaction while others had significant complaints.
DC
Dr. Floyd Cleveland
Oct 24, 2025
5.0
Very professional and knowledgeable.
I highly recommend this company.
Great job, Julio!
AC
A Choy
Aug 19, 2025
1.0
Horrific experience. Unfortunately, my AC broke down during the height of the Summer in June into August 2025.
It took 2 months to complete installation and in between that, they failed to communicate. Took ½ down payment for the expensive quote and fail to deliver in time and not update me on the delay. I keep calling and they will always say someone will call back but they never do. Finally in August 2025, the AC got installed but the installers were not experienced at all. They wired the machine to be on constantly. That was an energy waster and my utility company is ConEdison and they charge a lot for electricity. Overall, I will not be using Astacio Sila Heating, Cooling, Plumbing and Electrical for any new projects on my property.
SS
Stephen
Aug 15, 2025
4.0
We recently had an air source heat pump installed. It was a very good experience. The folks at the Sila office were polite and always helpful.
The installation was over a period of 8 very hot days. Michael S. and David S. worked so hard. They were cheerful and had time to stop and answer our questions and take our concerns into account. They were very knowledgeable about the system and its installation.
Overall, a very good experience. We highly recommend Sila and especially Michael S. and David S.
SH
Shaini Hirawat
Jun 23, 2025
1.0
By far the worst company I’ve dealt with. Never installed my compressor correctly then gave me the run around for a week. When the tech finally came home, he fixed one floor, and broke the top floor a/c that was working fine in the first place. Now they aren’t even returning my calls. Shame on them. Wouldn’t recommend to anyone.
Frequently Asked Questions About Sila Heating, Air Conditioning & Plumbing
What services does Sila Heating, Air Conditioning & Plumbing provide?
Sila Heating, Air Conditioning & Plumbing offers same day HVAC and plumbing services with over 30 years of experience.
Where is Sila Heating, Air Conditioning & Plumbing located?
The business is located at 371 Little Falls Rd, Cedar Grove, NJ 07009, USA.
What are the operating hours of Sila Heating, Air Conditioning & Plumbing?
Sila Heating, Air Conditioning & Plumbing operates 24 hours a day, 7 days a week.
Since when has Sila Heating, Air Conditioning & Plumbing been in business?
Sila Heating, Air Conditioning & Plumbing was established in 2004.
How can I contact Sila Heating, Air Conditioning & Plumbing?
You can reach them by phone at +1 973-221-4675.
Does Sila Heating, Air Conditioning & Plumbing offer emergency services?
Yes, they offer same day HVAC and plumbing services, indicating availability for prompt and emergency services.
Are there any clothing stores near Sila Heating, Air Conditioning & Plumbing?
Yes, Opaldress, a women's clothing and fashion accessories store, is located nearby, which customers can visit before or after their service appointments.
What other home service providers are located near Sila Heating, Air Conditioning & Plumbing?
Nearby home service providers include Anderson Electric (electrician) and Residential Air Systems (HVAC and plumbing contractor), which may complement your needs in home maintenance.
Are there any food or bakery options close to Sila Heating, Air Conditioning & Plumbing?
David's Cookies, a bakery and specialty grocery store, is nearby where customers can enjoy baked goods and smoothies before or after their visit.
Can customers find automotive services near Sila Heating, Air Conditioning & Plumbing?
Yes, King Engine Bearings, offering automotive parts and repair, is located nearby which could be convenient for customers managing multiple errands around Cedar Grove.