Business Details
About
Air Conditioning Contractor
O'Brien Service Company is a locally owned and operated business. Established in 1981, our company's founding goal was to provide a complete range of heating and air services (HVAC) in Wilmington, NC.
Details
- Requires appointmentNot available
- Onsite servicesAvailable
Location
Hours
Reviews
4.9
1,247 reviews
5 stars
1,162
4 stars
43
3 stars11
2 stars3
1 star
28
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and knowledge of the technicians, highlighting their courteous and thorough service.
Customer Service
Many reviews emphasized excellent customer service, with quick responses and helpful communication throughout the service process.
Efficiency
The business was noted for its efficient service, with technicians completing jobs promptly and effectively, often exceeding customer expectations.
Value for Money
While some customers expressed concerns about pricing, many felt that the quality of service justified the costs, appreciating the honest approach to repairs and replacements.
Mixed Experiences
A few reviews mentioned negative experiences, particularly regarding upselling and unprofessional behavior from specific employees, indicating room for improvement.
- EHEric Holm2 days ago5.0I could not be more pleased with both the quality of the work and the professionalism of the install team. I had a complete duct replacement and new air conditioning system installed. The crew: Will, Jedd, Nick and Ottavio; were all very pleasant and hard working. The started each day on time, and always cleaned up at the end of the day. This level of service is rare in today’s world, and I greatly appreciate it. I’ve been an O’Brien customer for over 15 years and have been pleased with them since day one
- TBTed Botzum2 days ago5.0Dillon Battles, the tech, was very diligent and communicative in his approach to the issues we were having. Took his time to explain everything and did a great job in the overall maintenance of our systems.
- BHBob HerringNov 16, 20255.0Very professional company. From Sales (Chris) to installation (Chris, Cameron, Jet and Mike) to the ladies in the office (Abby and LeeAnn), we couldn’t be more pleased with this company. They went above and beyond to ensure we were well informed through every aspect of installation. We highly recommend and look forward to an ongoing relationship. It’s nice to have a company you can truely depend on from start to finish. Thank you to owner, James Williams. You have a dedicated and loyal team. Strong leadership pays off and you have customers for life!
- ELEd LejarzaNov 14, 20255.0Dillon was very helpful and explained what he would be doing in order to get confirmation. He completed the job quickly and without any issues. O’Brien Service Company has been very helpful and responsive to any issues or concerns.
- JNJames NellisNov 11, 20255.0We recently purchased a new home that needed maintenance on the heating and AC systems. We signed up for an annual review and had our first review done. The technician was prompt and he did the service in a professional and friendly manner. We followed his recommendations and installed a new thermostat while he was here. He had the other parts so all was done in one visit!
Frequently Asked Questions About O'Brien Service Company
What services does O'Brien Service Company provide?
O'Brien Service Company offers a complete range of heating and air (HVAC) services in Wilmington, NC.
Where is O'Brien Service Company located?
O'Brien Service Company is located at 5516 Business Dr, Wilmington, NC 28405, USA.
What are the business hours of O'Brien Service Company?
The company is open Monday to Friday from 8:00 AM to 5:30 PM, and on Saturday from 8:00 AM to 4:00 PM. It is closed on Sundays.
Does O'Brien Service Company require appointments for service?
No, appointments are not required to receive heating and air services from O'Brien Service Company.
What payment options are accepted by O'Brien Service Company?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment methods.
Is O'Brien Service Company a locally owned business?
Yes, O'Brien Service Company is a locally owned and operated business established in 1981.
Does O'Brien Service Company offer onsite HVAC services?
Yes, O'Brien Service Company provides onsite heating and air services.
Which notable businesses are located near O'Brien Service Company?
Nearby businesses include Brightway Insurance, The Harms Agency; Generator Supercenter of Wilmington; and Classic Kitchen and Bath.
How can customers use nearby places like Generator Supercenter of Wilmington when visiting O'Brien Service Company?
Customers can visit Generator Supercenter of Wilmington for appliance needs or auto repairs before or after their HVAC service appointment at O'Brien Service Company, both located close to each other in Wilmington.
What nearby amenities might be of interest to customers visiting O'Brien Service Company?
Customers might enjoy nearby spots such as Hoobie's NY Pizza restaurant for a meal or visit Myotone for beauty and hair supplies during their visit.