Future Energy Of Shelby

Reviews

• RJ

  Richard Peter Johnson

  Nov 8, 2025
  5.0
  Future Energy did a remarkable job cleaning my fireplace last month. I moved into a new house where it was never cleaned and now it works like brand new! I got tips on how to clean it myself as well. I will definitely be bringing them back for routine cleanings of my fireplace.
• KB

  Karen Buckwalter

  Sep 8, 2025
  1.0
  Disappointing Experience – Would Not Recommend We had a very frustrating experience with this company. During the installation of our gas log set, the installer failed to include the ember material that was supposed to come with it. When we called to ask about this, the owner unhelpfully—and somewhat rudely—accused us of losing them ourselves, which was both surprising and unprofessional. More importantly, we specifically asked if the vent-free logs would cause condensation on our windows. We were assured that it wouldn’t be a problem. Unfortunately, this turned out to be completely false. The condensation has been so severe that it's damaging our window sills. When we reached out again for help, their only advice was to open windows in the winter—while we’re trying to heat the home with the logs. That’s neither practical nor a real solution. We’re very disappointed with both the product guidance and the customer service we received. I would recommend looking elsewhere if you want a company that stands behind their work and gives honest, helpful advice.
• MB

  Matthew Biagiotti

  Aug 23, 2025
  1.0
  This company SUCKS. They are unprofessional, rude and are not open during the hours they advertise. I strongly recommend going elsewhere.
• DG

  Dale Guffey

  Oct 8, 2023
  5.0
  No one else is going to even TOUCH my fireplace! New to our house, we wanted to have the gas logs checked out before cold weather came. Brian came out promptly and took great care to explain what he was doing each step of the way. (I have a healthy fear of things blowing up.) In addition, once everything was clean and in good order, he had me extinguish the pilot light and re-light it, start the logs, and adjust the flame, making sure I was comfortable with the entire process. Use Future Energy. You won't regret it.
• KC

  Kay Campbell

  Nov 8, 2019
  1.0
  If you are a DIYer do not expect any service after the sale unless you are willing to spend more $. We were unable to get the transmitter to talk to the control board, so what we have here is a failure to communicate. Seems to me that for 3K this should have been set at the factory.

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