Cape Fear Air, Electric, & Plumbing

Reviews

• MS

  Mo S

  3 days ago
  5.0
  Been using Cape Fear for several years now for our HVAC needs. They do good work at a fair price and have outstanding technicians. Felix did a great job with our system maintenance this week. He was friendly, knowledgeable and efficient. Highly recommend!
• JJ

  Jen

  4 days ago
  5.0
  Cape Fear was recommended to me when I moved in, and they’ve become a trusted vendor for HVAC maintenance. Bobby Cole provided excellent service, transparent communication about my unit without any pushiness, and speedy repairs. Great service as always.
• DY

  Dan Young

  6 days ago
  5.0
  Felix was absolutely great. Extremely thorough, went through every iteration of what could be wrong, and tested each. Then he showed me all of his work and how he came to the diagnosis. It was definitely reassuring given how expensive HVAC systems are. I would highly recommend him.
• RA

  Ronnie Aguilar

  Nov 13, 2025
  5.0
  I had another outstanding experience with Cape Fear Air Condition and Heating Company, INC, and I can’t say enough good things about them. I had an issue come up with my unit, and they sent out technician Kevin Blasingim—and let me tell you, this guy is awesome. Nicest, coolest, easiest-to-talk-to technician you’ll ever meet. Kevin immediately got to work diagnosing the problem, walked me through everything step-by-step, and explained exactly what needed to be done. He didn’t sugarcoat anything, didn’t waste any time, and made sure I understood everything clearly. He’s also arranging for their electrician to come out and take care of the rest. That’s the kind of service you want—thorough, honest, and on top of it. This company truly is amazing. Every single person I’ve talked to—whether in the office or out in the field—has been friendly, easygoing, and more than willing to explain things in a way that makes sense. They treat you right, and it shows. I’ll never look anywhere else for my HVAC needs. Hands down, best company around. Highly recommend Cape Fear Air Condition and Heating Company, INC. Previous Experience: A while back, I worked with Josh Pitts, who helped me pick out a new system, and the installers Mr. Nelson and Mr. Santos, who were professional, respectful, and did excellent work. That experience was top-notch, and this latest one with Kevin only proves again why this company is the best in the business.
• AD

  Ashley Davy

  Nov 12, 2025
  1.0
  I purchased a Goodman 2.5 ton from Cape Fear about 2 years ago. I had a problem with the unit and the Cape Fear technician came out and diagnosed the issue as the reversing valve and said it would take 4 to 5 hours or longer (possibly all day) to evacuate the system and replace the value. We waited on the part about 2 weeks. In that time I tried to get the part number from them but they would not give it to me, even though I paid the $100.00 diagnostic fee. On the day it was replaced the technician was there for only 3 hours. The billing was $591.86 to replace the reversing valve and $1,060.31 and to put in 6 lbs of R-410A for a total of $1,652.17. I called and spoke to the manager because I thought I was paying for an all day labor job as the parts are under warranty. I ask him what is the hourly rate. He said they had fixed pricing and that I approved the work and pricing. I said I did under the impression it was going to be an all day job. He told me that the freon was not covered under warranty. This was not a separate charge on my bill so I ask him how much they charge for freon. He would not give me a price. I looked up the price and it seems to be about $10.00 per pound. So in summation, I paid about $500.00 an hour in labor cost and spoke to a manager that could not give me a part number or a cost on their freon, and was misled on the amount of time needed to fix the system.

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