Dudley Shoals Heating & Air Inc

Reviews

• BC

  Bryan Cooper

  Oct 5, 2025
  1.0
  Find someone else, these guys messed up our system. Our AC wasn't working so we called these guys wanting to utilize a local business instead of one of the big chain companies. What a huge mistake. Chester shows he thinks it is a problem with the thermostat after checking the unit. We have one of those programmable touchscreen thermostats and we have had trouble with it before so I asked him to change the thermostat and clean the coils. He refused to clean the coils. It takes a can of coil cleaner and a hose pipe. We had a hose pipe and a can of coil cleaner there. He starts trying to change the thermostat. 2 hours in after him attempting to change our thermostat with 2 different new ones he can't get them to work and re-installs our old thermostat. He can't figure out how to get it to work either. We give him the owner's manual and he is still having trouble figuring out the situation so my wife actually goes in there and walks him through the instructions and they finally get the thermostat working properly. At this point we have lost confidence in his ability as an AC tech. He goes back outside to check our freon levels as the unit is working now. He tells me the fan is turning backwards. I ask how can that happen, he says sometimes the windings go bad and the fan can reverse directions. I do not believe him. He has been at our house for almost 3 hrs at this point and I assumed he was trying to make something up to bill us for all the time he has been there. I was mistaken about that, the fan actually had reveresed polarity and was running backwards. He places his multi meter on top of the unit knowing the fan is pulling air into the unit and not blowing it out as it should be. The fan sucks the probes from his multi meter into the unit, the probes wrap aroung the turning fan and get slung into the coil and puncture it. All of our freon shoots out into the air and we now have a coil with holes in it due to his incompetence. and a non-functioning unit. I told him to leave. Jeff calls us and we tell him what happened and he says they will fix it. I tell him that I want a new coil. Yes the unit is 10 years old but it was in really good shape and when Chester showed up my coil did not have any holes in it. We told Jeff we do not want Chester on our property again. Jeff and Chester show up the next morning, patch the holes in the coil, change the fan motor and re-charge the system to get it working again. They didn't charge me for any of the work and refuse to give us an invoice. I reiterated that I wanted a new coil and Jeff said that they would have to order one and it would take a while to get so he wanted to get the unit running again until the new coil came in. Fast forward 4 months later and multiple phone calls and they are refusing to do anything else to the unit saying they fixed it already. In fact, Jeff keeps saying it is Chester's responsibilty and that Chester will take care of it. He gives us Chester's number. Chester says the same thing: we fixed this unit, we patch holes in coils all the time. How many of them do you cause?? We called Dudley Shoals HVAC, Jeff's company, we did not call Chester, Jeff sent him out. Yet Jeff seems to think that it is not his responsibility. Jeff stood on my front porch, patted me on the shoulder, looked me in the eye and shook my hand and said we are going to take care of you buddy. We take care of all of our customers. This coming from a supposedly Christian man. Now they refuse to do anything further and have still not provided us with an invoice. I'm sorry, you may fix holes in coils all the time but I do not have confidence that the patched coil will last. When you showed up the coil was perfect. I don't think it is unreasonable to ask you to replace a part you damaged. We are considering litigation to force them to do what they should have done to start with: replace the coil. As they said they were going to do but turns out they have been stringing us along and never had any intention of replacing it.
• KS

  Kelly Shook

  Mar 24, 2023
  5.0
  Very professional, repair was quick and Dennis was very friendly
• KO

  Kerry Ogrodowczyk

  Jun 20, 2022
  5.0
  It’s rare to find a company that is as responsive and professional. We’ve used them for about 12 years and they are always cheerful, quick to respond, and hard working. We so appreciate the hard work during the heat of the summer replacing our upstairs unit. It’s hard to put into words how great Jeff and his company have been, but we will highly recommend them to anyone.
• MB

  Michael & Vicki Bridges

  Nov 24, 2021
  5.0
  Prompt and accurate repair work

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