Business Details
About
Water Damage RestorationFire Disaster RecoveryFlood Disaster RecoveryMold Inspection ServiceSanitation ServiceWaste Management Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.
Location
911 Restoration of Fayetteville
168 Wilkes Road, Fayetteville, NC
28306, United States
Hours
Reviews
4.7
137 reviews
5 stars
124
4 stars
4
3 stars1
2 stars1
1 star
7
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and courteousness of the staff, highlighting their respectful and knowledgeable approach.
Responsiveness
The business received positive feedback for their quick response times and effective communication throughout the restoration process.
Quality of Work
Many reviews noted the high quality of work performed, with customers expressing satisfaction with the thoroughness and efficiency of the restoration services.
Customer Service
Numerous customers appreciated the exceptional customer service, including the willingness of staff to explain processes and assist with insurance claims.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding communication and follow-through, indicating some inconsistency in service.
- ECEd ChavisDec 11, 20255.0Excellent work by Cameron, Blake and Rodriguez. I would recommend the team to one and all. They were punctual and completed their work in a very efficient manner.
- JBjulian banguraNov 13, 20254.0They were extremely responsive and quick. Keith provided excellent customer service and feedback on to us on the processes and step being taken.
- JJJB JohnsonOct 26, 20255.0911 sent a technician (with equipment) on a FRIDAY EVENING when a washing machine line malfunctioned and created water issues in 3 rooms. They set up blowers and/or dehumidifiers in all affected rooms and came every day for 8 days to check moisture readings, adjust equipment and/or tear out damaged sheetrock and flooring. Our technician, Keith, was polite, respectful and responsive, always taking time to explain their processes; and the manager of 911, Colby was equally professional and helpful. We highly recommend 911 Restoration.
- LMLeisa McGintyOct 20, 20255.0I own a rental condo that was damaged by a water leak in an adjacent unit. The completed job was not to my satisfaction, so Colby Porter brought a different contractor in to redo the work and make sure everything was completely satisfactory. Mary Catherine was extremely instrumental in coordinating all the details to make sure everything was done in a timely manner. My condo looks wonderful, and is now ready to rent out again. Great work ethics!
- ARAshley RottluffSep 16, 20255.0I am so glad I called 911 Restoration. We had our washer leak from upstairs and they immediately came and started pulling up the carpet and padding to dry. The service was great and Cameron was easy to work with. He is very respectful, attentive, and professional. I’ve been able to text both him and Colby for scheduling and obtaining estimates for our insurance and they replied in a timely manner. 10/10 would recommend. We plan to use them for our repairs vs our insurance’s recommendation because our experience with them has been amazing.
Frequently Asked Questions About 911 Restoration of Fayetteville
What types of disaster restoration services does 911 Restoration of Fayetteville offer?
911 Restoration of Fayetteville provides restoration services for water damage, mold remediation, fire and smoke damage, storm damage repair, and flood cleanup for both residential and commercial properties.
Where is 911 Restoration of Fayetteville located?
The business is located at 168 Wilkes Road, Fayetteville, NC 28306, United States.
What are the operating hours of 911 Restoration of Fayetteville?
911 Restoration of Fayetteville operates 24 hours a day, 7 days a week, including weekends and holidays.
How can I contact 911 Restoration of Fayetteville?
You can call 911 Restoration of Fayetteville at +1 910-889-8086 for service and inquiries.
Does 911 Restoration of Fayetteville provide both residential and commercial restoration services?
Yes, they offer restoration services for both residential and commercial properties dealing with water, fire, mold, and other damage.
What should I expect from the restoration process at 911 Restoration of Fayetteville?
The restoration process is designed to reduce stress by maintaining clear communication at every step, explaining what’s happening, what comes next, and when things will return to normal.
Are there other restoration service providers near 911 Restoration of Fayetteville?
Yes, nearby restoration services include Rainbow International of Fayetteville and All Pro Carpet Care & Restoration, which specialize in home restoration and carpet cleaning respectively.
What other types of services or amenities are near 911 Restoration of Fayetteville that customers might visit?
Nearby amenities customers might visit include Quality Inn Ambassador hotel for accommodation, Great Grandsons and Hardee's for dining, as well as BP and Exxon gas stations for fuel.
How can nearby automotive services benefit customers visiting 911 Restoration of Fayetteville?
Customers can access nearby automotive services such as AutoZone for parts, Dave’s Transmission, Chrome Motorsports, and Auto Effex for vehicle repair or customization while visiting 911 Restoration of Fayetteville.
Does 911 Restoration of Fayetteville have an online presence where customers can learn more?
Yes, customers can visit their website at https://www.911restorationfayetteville.com/ or their Facebook page at https://www.facebook.com/114669944866599 for more information and updates.