Carolina Air

4.8
2529 reviews

About

HVAC ContractorPlumber
Since 1999, Carolina Air, Inc. Heating, Cooling & Plumbing has been providing expert service and repair for heating, cooling, and plumbing systems throughout Moore County and the surrounding areas. By combining our decades of experience with a commitment to quality and attention to detail, we ensure every job is done right the first time. From HVAC to plumbing, we're here to provide reliable, comprehensive service

Details

  • Onsite servicesAvailable

Location

Carolina Air
3700 US-15 #501, Carthage, NC
28327, United States

Hours

Reviews

4.8
2,529 reviews
5 stars
2,353
4 stars
71
3 stars
16
2 stars
17
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, knowledgeable, and professional demeanor of the technicians.

Timeliness

Many reviews highlighted the promptness of service, with technicians often arriving ahead of schedule.

Thoroughness

Technicians were noted for their thorough inspections and detailed explanations of issues and solutions.

Reliability

Despite some isolated incidents of missed appointments, the overall sentiment reflects a strong trust in the company's reliability and service quality.

Value for Money

Customers appreciated the fair pricing and value of the maintenance plans offered.
  • LS
    Larry Smith
    2 days ago
    5.0
    They are totally professional and would totally recommend them to anyone looking for a great company to work with
  • JF
    Jason Fradenburgh
    3 days ago
    5.0
    Carolina Air always is great about scheduling my service. Bobby the technician is always professional, polite, and knowledgeable.
  • TT
    Terry Tuthill
    3 days ago
    5.0
    I needed to have Carolina Air visit our new home to inspect the heating of our home as it appeared the temperature when set appeared to be on and on. James, a senior Tech I do believe arrived in good time within the appointment window of 3 hours. He was cleanly dressed in work attire, placed booties on immediately when stepping into our home and asked and listened very well. He clarified how the amps during summer cooling is different in the winter which explained the slightly higher electric bill we receive in the winter. I did not know that. As well, he checked the outside unit to confirm pressures were functioning in spec and also went into the attack to inspect the heat pump there. He also took the time to use a couple of screws to enhance the securing of the equipment in the attic. He confirmed our home is holding temperature consistent with the thermostat setting which I had a concern about. He is a solid worker, knows what he is doing and I have complete confidence and understanding our our AC/Heat Pump equipment now. I recommend Carolina Air without question. James is a very positive image for the company and should be the pattern for all techs who visit customers in their homes
  • LL
    Lee
    6 days ago
    4.0
    No contact reminding me of appointment or letting me know when he would be here until an hour before appointment when service man let me know he was arriving.
  • FA
    Franklin Adkins
    Jan 5, 2026
    5.0
    - last night my heating system went out. Arctic plumbing was able to send sam and alex. They diagnosed the unit and came back today replaced the part. Our heat is working better than ever!

Frequently Asked Questions About Carolina Air

What types of services does Carolina Air offer?

Carolina Air provides expert heating, cooling, and plumbing services including installation, repair, and maintenance throughout Moore County and surrounding areas.

Where is Carolina Air located?

Carolina Air is located at 3700 US-15 #501, Carthage, NC 28327, USA.