Business Details
About
Heating ContractorAir Conditioning ContractorAir Quality ConsultantHeating Equipment SupplierHVAC Contractor
Established in 2000, Total Heating & Cooling, Inc. of Brown's Summit, NC was founded in order to provide the high-quality AC repair Greensboro residents need and deserve. Founders Scott and Kim Hicks are committed to honesty, integrity and making sure the customer is always happy. Over the course of our nearly two decades in business, we’re proud to say that our values have made us a top HVAC company in Greensboro and the surrounding communities.
Location
Total Heating & Cooling, Inc.
7121 Brown Summit Rd, Browns Summit, NC
27214, United States
Hours
Reviews
4.8
324 reviews
5 stars
302
4 stars
8
3 stars1
2 stars0
1 star
13
What are people saying?
AI-generated from recent customer reviews
Professionalism
Many customers praised the professionalism and knowledge of the technicians, highlighting their courteous and respectful demeanor.
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising responsiveness and helpfulness, while others reported rudeness and unprofessional behavior from front office staff.
Timeliness
Customers frequently noted the promptness of service, with technicians arriving on time and completing work efficiently.
Quality of Work
Overall, the quality of work received positive remarks, with many customers expressing satisfaction with installations and repairs.
Pricing
While some customers found the pricing fair and competitive, others expressed concerns about high costs and unexpected charges.
- NMNikita MarieNov 3, 20251.0I want to share a concern from today. My son is a new driver and while he was on the road, one of your company vehicles pulled up beside him and began honking aggressively. There was plenty of space and no need for that kind of behavior, especially toward someone still learning and building confidence. When you drive with your business name on your vehicle, you represent the entire company. Professionalism and kindness go a long way you never know who may be watching or who could become a future customer. I have a lot of family in this area, and we always look for respectful and community-minded businesses to support. I hope next time your drivers choose patience and courtesy. A little kindness on the road can make a big difference.
- MWMark WeddleAug 27, 20255.0The team from Total Heating & Cooling was amazing from start to finish! Great advice, very knowledgeable and supportive. The level of service we received was second to none and our new system is working perfectly. Our house has not been this comfortable in years! Thank you Total Heating & Cooling for many years to come!
- KHKaren HartAug 7, 20255.0The technician was awesome. He kept me informed during the process of replacing the AC evaporator coil. They gave me the lowest bid of 3. And the work was done 3 days later. I definitely recommend them
- JEJames EndlAug 1, 20255.0Great guys to work with. Answering a multitude of questions and giving me a MUCH better understanding of my HVAC system. Highly recommend!
- RMRobert McClellanJul 29, 20255.0The entire team was very knowledgeable and professional. We had a great experience.
Frequently Asked Questions About Total Heating & Cooling, Inc.
What services does Total Heating & Cooling, Inc. provide?
Total Heating & Cooling, Inc. offers HVAC maintenance, air conditioning, heating, ductless mini-splits, and commercial HVAC services.
Where is Total Heating & Cooling, Inc. located?
The company is located at 7121 Brown Summit Rd, Browns Summit, NC, 27214, US.
What are the business hours of Total Heating & Cooling, Inc.?
They are open Monday to Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 2:00 PM. They are closed on weekends.
Which areas does Total Heating & Cooling, Inc. serve?
They serve Browns Summit, Greensboro, Kernersville, Summerfield, and Winston-Salem in North Carolina.
Is Total Heating & Cooling, Inc. affiliated with any professional organizations?
Yes, they are associated with BBB, ACCA, and are a Trane Comfort Specialist.
What brands does Total Heating & Cooling, Inc. work with?
They work with the Trane brand.
Does Total Heating & Cooling, Inc. offer any current promotions?
Yes, you can check out their current specials at https://www.thandc.com/specials.
What nearby businesses or services are close to Total Heating & Cooling, Inc.?
Nearby businesses include U S Foundry & Manufacturing (metal supplier), Precast Solutions (construction services), Custom Air Inc (HVAC services), and Universal Environmental Services (environmental services).
Are there any nearby places of interest where customers can visit before or after their appointment?
Customers can visit Brown Summit Baptist Church or enjoy the services of LushLawns for landscaping and gardening near Total Heating & Cooling, Inc.
How can nearby businesses complement the services of Total Heating & Cooling, Inc.?
Nearby businesses like Precast Solutions and Custom Air Inc provide additional construction and HVAC services, allowing customers to easily coordinate related home improvement or maintenance projects in the area.