Business Details
About
HVAC ContractorAir Conditioning ContractorHeating ContractorAir Quality Consultant
Pence Heating and Cooling LLC provides AC services, heating services, and HVAC services to Clay County, MO, Platte County, MO, Clinton County, MO, and Buchanan County MO, and Johnson County, Kansas. Family/Veteran Owned. Certified HVAC Experts. White-Glove Service.
Details
- Onsite servicesAvailable
Location
Pence Heating and Cooling LLC
208 Richardson Street, Smithville, MO
64089, United States
Hours
Reviews
4.8
158 reviews
5 stars
149
4 stars2
3 stars2
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as knowledgeable, courteous, and professional, providing thorough explanations and quality service.
Timeliness
Customers appreciate the prompt response times and quick service, often highlighting same-day appointments and timely arrivals.
Customer Service
Many reviews commend the friendly and helpful nature of the staff, with several customers expressing satisfaction with the overall service experience.
Honesty and Fair Pricing
The business is noted for its honest assessments and fair pricing, with customers feeling they received good value without being oversold.
Reliability
Long-term customers express trust in the company, citing consistent quality of service over many years.
- JPJoshua Porritt5 days ago5.0They did a whole system replace, were very easy to work with. We had a problem with the heat not kicking on properly afterwards and they came right away to fix it at no cost.
- RMRyan MooreDec 29, 20255.0Pence Heating and Cooling was professional from the beginning to the end. All technicians I interacted with are experienced, helpful, and willing to go above and beyond to make sure everything was installed properly and tested before concluding their visit. Management was flexible with scheduling, and made sure to show how everything was installed in case any issues arise later on. Highly recommend.
- LBLuke BoydstonDec 22, 20255.0Great company to work with. Came out when I needed them to move a heat pump outside and that it was working properly. They were honest to me about a part not working correctly and were able to order it and get installed as soon as they could. Thank you
- VBVicky BoyleDec 10, 20255.0Westin was so personable as well as knowledgeable. Did a great job letting me know what he was doing and how everything was looking good.! Thanks Westin!
- EMErica McCulloughDec 9, 20255.0Wonderful as always. Our heater made a terrible noise for 3 days but had stopped by the time I called. They came and looked at everything. He didn’t stop looking until he found the issues. I can’t thank them enough.
Frequently Asked Questions About Pence Heating and Cooling LLC
How often should I change my air filters?
Air filters should be changed every 1 to 3 months, depending on factors such as filter type, presence of pets, allergies, and system usage. Regular filter changes are important as clogged filters can impede airflow and decrease system efficiency.
What's the difference between a heat pump and an air conditioner?
While both heat pumps and air conditioners provide cooling, heat pumps offer the additional capability of heating. Heat pumps are an energy-efficient choice for moderate climates, operating year-round by reversing refrigerant flow direction.
Do you offer emergency HVAC repair?
We provide round-the-clock emergency HVAC services to restore your system's functionality as swiftly as possible.
Are there any rebates or financing options available?
We offer various financing plans and can assist you in applying for local utility rebates and federal tax credits for eligible energy-efficient systems.
How much does a service call cost?
Our service call fee is $199 for Smithville, MO, and $209 for areas outside of Smithville.
Do you offer annual maintenance agreements?
We do provide annual maintenance agreements. The pricing begins at $228 and increases based on the number of units serviced.
What areas do you service?
Our service area includes Clay, Platte, Clinton, and Buchanan counties.
Are your technicians certified and insured?
All of our technicians hold EPA certification, and our company is fully insured.
Why is my HVAC system blowing warm air when it should be cooling?
Warm air from your cooling system could be due to several factors, including insufficient refrigerant, a clogged air filter, thermostat malfunctions, or compressor issues. Our technicians can promptly identify and address the problem.
How do I know if it's time to replace my HVAC system?
Indicators that your HVAC system may need replacement include age exceeding 10 years, frequent repair needs, high energy costs, or inconsistent heating/cooling. We offer complimentary assessments and provide unbiased recommendations.
How often should I change my air filters?
Air filters should be changed every 1 to 3 months depending on filter type, pets, allergies, and usage to maintain system efficiency.
What is the difference between a heat pump and an air conditioner?
Heat pumps provide both heating and cooling by reversing refrigerant flow, making them energy-efficient for moderate climates, whereas air conditioners provide cooling only.
Do you offer emergency HVAC repair services?
Yes, emergency HVAC repair services are available round-the-clock to restore your system quickly.
Are financing options or rebates available for HVAC services?
We offer various financing plans and assist with applying for utility rebates and federal tax credits on eligible energy-efficient systems.
What are your service area locations?
We service Clay, Platte, Clinton, and Buchanan counties in Missouri, as well as Johnson County, Kansas.
What are Pence Heating and Cooling LLC's regular business hours?
Our normal operating hours are Monday through Friday from 8:00 AM to 5:00 PM. We are closed on weekends and major holidays; outside hours and weekends are by appointment only.
Are your technicians certified and insured?
All technicians are EPA certified and the company is fully insured to ensure quality service.
Can you explain the service call fee?
The service call fee is $199 within Smithville, MO and $209 for areas outside Smithville.
How can I find Pence Heating and Cooling LLC when visiting Smithville?
Pence Heating and Cooling is located at 225 County Road KK in Smithville, near places like Security Bank of Kansas City and AuBurn Pharmacy which may help guide your visit.
What nearby places can I visit before or after my HVAC service appointment at Pence Heating and Cooling?
You can visit nearby spots such as Scooter's Coffee for a drink, Dray's Dynamite Fireworks for shopping, or the Smithville United Methodist Church for community activities before or after your appointment.