Business Details
About
Remodeling ContractorBathroom RemodelerBathtub RefinishingDouble Pane Window InstallationWindow Installation ServiceKitchen RemodelerDoor InstallationScreen Doors & WindowsGlass & WindowsKitchen Planning & Installation
To learn about Mad City Windows and its history, you need to start back in 1998 when our family-owned company first opened its doors and changed the face of home remodeling in Wisconsin and Illinois.
Details
- Onsite servicesAvailable
Location
Mad City Windows & Baths of St. Louis
959 Harmsted Court, Saint Charles, MO
63301, United States
Hours
Reviews
4.7
839 reviews
5 stars
772
4 stars7
3 stars5
2 stars7
1 star
48
What are people saying?
AI-generated from recent customer reviews
Installation Quality
Customers consistently praised the quality of installation, noting professionalism, attention to detail, and thorough cleanup by the installers.
Customer Service
While many reviews highlighted excellent communication and customer care, there were significant complaints about aggressive sales tactics and persistent spam calls.
Product Satisfaction
Overall, customers expressed high satisfaction with the final products, particularly the new showers and windows, often describing them as beautiful and well-made.
Follow-Up Issues
Several customers reported difficulties in receiving timely follow-up service or responses to their concerns after installation.
- MKMary KayserJan 1, 20262.0I believe the product is good, but the sales pitch was terrible, 4 HOURS long! Typical sales pitch, started at a Very high price and brought it down slowly in increments. We explained that it was still not affordable for us, we wanted to discuss our options, but he continued to pressure us. Very disappointed with the whole process.
- WBWilliam BonnellJan 1, 20265.0Darren did an incredible job of transforming our tub into a walking shower with glass doors. He showed up promptly at 8:00am and worked non stop until the job was completed at 4:15pm. Everything was cleaned up and looking good. Fantastic job Darren, a total tear out and remodel in 8 hours!
- KGKim GoodwinDec 31, 20255.0I had a great experience with Mad City. Everyone I delt with from sales to installation was very nice and professional. The entire process was fast and painless. I highly recommend this company.
- EGEvan GreeneDec 17, 20251.0The quote ended up being wayyyyy above what we wanted to spend. Now I get spam calls up to 5-10 times a day. The other day I thought I would entertain them and tell them to please stop spam calling me as well as spam texts and emails from other companies(they def sell your info). They begged to give them another chance and come by to talk about another quote. I reluctantly said I would and to come by tomorrow. They refused to unless my wife was home. I told them my wife didn’t need to be there as I knew how aggressive they were and they refused to without her. I told them alright then please stop calling everyday. They still call everyday 5-10 times. Weird tactics.
- RFRowdy FadlerDec 16, 20255.0Had a cast iron tub removed and walk in shower installed in its place. Installers (don’t remember their names, did a great job) removed old and corrected original imperfections of my house, rerouted plumbing to accommodate shower, installed MadCity system we selected, went smoothly done in one day. No pressure sells, product sells itself, no upsell (thanks Sheldon). 5 star company, they got it figured out. If you’re thinking of upgrading tub/shower call these folks for a bid, you won’t regret it.
Frequently Asked Questions About Mad City Windows & Baths of St. Louis
What services does Mad City Windows & Baths of St. Louis offer?
They provide remodeling services including bathroom remodeling, bathtub refinishing, double pane window installation, window installation, kitchen remodeling, door installation, and kitchen planning and installation.
Where is Mad City Windows & Baths of St. Louis located?
Their address is 959 Harmsted Court, Saint Charles, MO 63301, United States.
What are the business hours of Mad City Windows & Baths of St. Louis?
They are open Monday through Saturday from 8:00 AM to 9:00 PM and Sunday from 10:00 AM to 9:00 PM.
Is Mad City Windows & Baths of St. Louis a family-owned business?
Yes, they are a family-owned company with history dating back to 1998.
Does Mad City Windows & Baths of St. Louis offer onsite services?
Yes, they provide onsite services for their remodeling projects.
How can I contact Mad City Windows & Baths of St. Louis?
You can reach them by phone at +1 314-396-6394 or visit their website at https://madcitywindows.com/missouri/st-louis/.
Are there places nearby Mad City Windows & Baths of St. Louis where I can shop or dine?
Yes, Terra Firma USA Inc, a liquor store and wine bar, is nearby, providing an option for shopping or enjoying wine after a visit.
What automotive services are available near Mad City Windows & Baths of St. Louis?
Nearby you can find automotive repair and parts services at Craven Performance and Off-Road, as well as car customization at Nelson Hot Rods and Muscle Cars.
Are there any storage facilities near Mad City Windows & Baths of St. Louis?
Yes, Ample Storage and LocalStorage are nearby self-storage facilities offering storage and packing supplies.
What community or educational centers are close to Mad City Windows & Baths of St. Louis?
Nearby community and educational centers include Emmaus Homes for social services and Little Hills Learning Center and Elm Point Early Childhood Center for preschool and daycare services.