Technicians consistently demonstrated professionalism, courtesy, and thoroughness in their work.
Communication
Customers appreciated clear explanations and communication regarding services and repairs.
Service Quality
Overall service quality was praised, with many customers expressing satisfaction with the repairs and installations.
Trustworthiness
Several reviews highlighted the honesty and integrity of the technicians, with customers feeling confident in their assessments.
Timeliness
While many technicians were noted for being prompt, there were some complaints about delays in service.
CC
Caitlin Clason
2 days ago
5.0
Josh was great! Very informative, thorough, and explained everything he was doing, as well as what he concluded in his diagnosis. He is very kind & we will definitely have him back again!
RG
R. J Galvez
Nov 12, 2025
1.0
I requested a person for inspection on my furnace and the system for the winter, I was expecting that the Technician was detail oriented by checking everything, I was surprised that he spend not more that 10 minutes visually to do the job . It taken more enter to the house to get the job done. Finally, I ask to Check the filter, if I don’t ask he won’t do it . He didn’t check my humidifier either . I will never have this guy or your company again. I don’t recommend to anyone.
MM
Meldoy32
Nov 6, 2025
1.0
Had the company come out to check my HVAC system for a dirty smell coming through the vents. Tech came out, drilled a hole through the metal panel (without asking me first!) to look at my pristinely clean coils, and removed my slightly dirty air filter, but didn’t tell me he removed it. Turned the air back on with no filter in the system. I signed up for the annual membership before I realized just how poorly I was treated. Luis didn’t looking in my vents, nor look in the attic. Just drilled a hole into my system, removed the filter and turned the air back on. Horrible
RK
Ryan Kellogg
Nov 4, 2025
1.0
I used LS heating and cooling for two items, the first was to look at my hvac, the second was to add an outlet box.
For the hvac, the technician ended up just blowing on a house to clear the line, was a very quick and easy fix. He noted for just that it would have been about $215, and that I might as well just subscribe to their yearly membership for $240, and that would cover the cost. North of $200 for that is not reasonable.
The next week I needed to add an outlet. Since I signed up for their membership, I decided to give them another shot. This project is only running about 3 ft of wiring from an existing switch and adding an outlet. This should be around a $200-$300 job max. When I asked for a ballpark figure before starting, I was told $600-$800. I told them that is way too high, and he looked at his phone for 1 minute and said the cost would be $630. That is way too expensive. It seems as though they will give a ballpark estimate to see your reaction, and then price based on that.
I would not use these guys if you are in the Lees Summit area. I know they have good reviews, they do good work but are far overpriced.
AP
Alan Powell
Oct 31, 2025
5.0
Derek arrived in the evening of his very long day. He was pleasant, courteous and efficient. After some consideration he found the cause of our furnace malfunction and thoroughly explained the problem and what needed to be done to fix it. The furnace is now functioning perfectly. We couldn't be more pleased with the service we received! Absolutely outstanding!! Thanks Derek for great service and for being an excellent representative of your company.