Many customers praised the technicians for being knowledgeable, professional, and thorough in their work.
Communication
Technicians were frequently noted for their clear explanations and willingness to answer questions, enhancing customer understanding.
Timeliness
While many reviews highlighted prompt service, some customers reported delays and scheduling issues.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, citing high costs for services and membership fees.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding specific technicians and service quality.
CC
Caitlin Clason
Nov 21, 2025
5.0
Josh was great! Very informative, thorough, and explained everything he was doing, as well as what he concluded in his diagnosis. He is very kind & we will definitely have him back again!
KB
Kelly Ball
Nov 20, 2025
5.0
Perfect. Showed up and fixed my attic fan in about 20 minutes. Thank you!
RG
R. J Galvez
Nov 12, 2025
1.0
I requested a person for inspection on my furnace and the system for the winter, I was expecting that the Technician was detail oriented by checking everything, I was surprised that he spend not more that 10 minutes visually to do the job . It taken more enter to the house to get the job done. Finally, I ask to Check the filter, if I don’t ask he won’t do it . He didn’t check my humidifier either . I will never have this guy or your company again. I don’t recommend to anyone.
SS
Steve
Nov 12, 2025
4.0
He was very helpful, Hopefully I won't have anymore heating or cooling issues for a long time. I got something from you about my bill I just payed. Something about $7. ,I don't owe you anything do i?
RK
Ryan Kellogg
Nov 4, 2025
1.0
I used LS heating and cooling for two items, the first was to look at my hvac, the second was to add an outlet box.
For the hvac, the technician ended up just blowing on a house to clear the line, was a very quick and easy fix. He noted for just that it would have been about $215, and that I might as well just subscribe to their yearly membership for $240, and that would cover the cost. North of $200 for that is not reasonable.
The next week I needed to add an outlet. Since I signed up for their membership, I decided to give them another shot. This project is only running about 3 ft of wiring from an existing switch and adding an outlet. This should be around a $200-$300 job max. When I asked for a ballpark figure before starting, I was told $600-$800. I told them that is way too high, and he looked at his phone for 1 minute and said the cost would be $630. That is way too expensive. It seems as though they will give a ballpark estimate to see your reaction, and then price based on that.
I would not use these guys if you are in the Lees Summit area. I know they have good reviews, they do good work but are far overpriced.