YOUR GO-TO ST. LOUIS MASONRY AND CHIMNEY RESTORATION EXPERTS.
Stop hoping you’re safe. Know you’re safe with chimney services from Approved Home Improvements.
Customers consistently praised the quality of work, noting professionalism, thoroughness, and attention to detail in chimney repairs and inspections.
Customer Service
Feedback highlighted issues with customer service, including poor communication, missed appointments, and unresponsiveness from the office.
Timeliness
While many reviews noted prompt service, several customers reported delays and no-shows, leading to frustration.
Pricing
Customers appreciated the fair pricing and value for the services provided, often noting that costs were competitive compared to other companies.
Professionalism
The crew was frequently described as polite, respectful, and knowledgeable, contributing to a positive customer experience.
TC
Tai Cole
4 days ago
1.0
They are very unprofessional. No show, no call on the day of appointment. When I tried calling them to ask where they were, what happened to them, no one answered my calls or called me back. GO SOMEWHERE ELSE! They also called me the day before appointment so I know it was scheduled. Worst customer service. Don’t know how they are a “business”
PS
Paul Sherman
Nov 10, 2025
5.0
Approved home improvements did the job right. We needed our chimney flu repaired about joints had cracked and they performed the job quickly and correctly. Their tutorial videos about their work were very informative to understand what work and repairs would be done, and how. Arlene was nice to work with over the phone, and James knows his stuff.
CE
Craig Edwards
Nov 6, 2025
5.0
Approved Home Improvements was awesome to work with! They showed up with a big crew that worked hard the entire time — steady progress start to finish. The foreman kept me in the loop the whole day, explaining what they were doing and why, even showing me pictures that were taken of the issue, progress, and completion-which I really appreciated.
They finished everything the same day and stuck to the original quote. They also spotted a couple of tuckpointing issues that weren’t part of the job but offered a fair price to fix them on the spot. I’d reached out to several companies about cracks inside my chimney, and these guys were the only ones who could apply HeatShield — saving me a ton of money and fixing the smoke leakage problem.
Super happy with the results and will definitely be calling them again for my annual chimney sweep!
GV
Gretchen Vitt
Nov 6, 2025
5.0
Approved did a fantastic job repairing our chimney. The gentlemen arrived right on time and couldn't have been any nicer. They were very respectful of our home. We feel very secure having fires this winter.
KS
Karen Spencer
Nov 6, 2025
5.0
Professional, efficient and pleasant to work with.