Nelson Bros. Sewer & Plumbing

Reviews

• GT

  Gregory Thomas

  6 days ago
  2.0
  Nelson Brothers Plumbing came out to fix a simple leaking toilet for my tenant and install a sink. The sink installation was fine, but the toilet issue was never resolved. The technician completed the repair, yet the leak continued, and I had to schedule a second visit. I was then charged an additional $139 for parts and labor on top of the original $339 invoice. For something as basic as a leaking toilet, I expect the issue to be fixed the first time, especially from a company that promotes a satisfaction guarantee. The way this situation was handled felt disappointing and unprofessional, particularly as a landlord trying to maintain reliable service for my property. Issues was fixed ultimately but based on my experience, I would not recommend Nelson Brothers Plumbing for business or rental properties. Save your time and money and choose a provider that stands behind their work.
• JS

  Jackson Stevens

  Nov 7, 2025
  5.0
  I have had multiple issues fixed by Nelson Brothers, including a leaking toilet and an outdoor water spigot. Each time they have been quick, on time, very nice and professional, and reasonably priced. Would definitely recommend.
• JS

  John Schutkeker

  Nov 5, 2025
  2.0
  They stuck me with a low-flow kitchen faucet, and when I need a new water heater, they wanted to do a lot of unnecessary work, and severely overbid the job. Once they sent a guy to my house who was just plain creepy. The only thing they do right is sewer cleaning, but they are absolute wizards at that.
• DD

  Don D

  Oct 14, 2025
  1.0
  BELIEVE the reviews !!!! Some are positive but a lot of bad attitude and poor communication issues stated. I set up an online Whole House Drain cleaning appointment and their site indicated $130 to $205 “minimum “ charge .Bob Main snaked 4 drains he presented a charge for $665 . In Shock I asked about the booking app price and he said OH NO !!! It’s $140 per drain, holy smokes I said and after a discussion we agreed to use my credit card and was advised to call Management and explain and they would be the ones to make an adjustment. I don’t expect free or cheap service but I figured $300-$350 for a little less than an hour of total time on site was reasonable and in line with their online site pricing. I immediately called and a manager said he would investigate and call me back within 3 hours, a week later he called and told me that that’s the price and made numerous excuses and total bs statements about how the site was set up incorrectly and they were going to get it fixed, but no bill adjustment. I asked to speak with the owner and he said he would have her call me, I have left a message for her to call me and filled out an online request for her to call me but haven’t heard back at all. Instead of responding to reviews they would be better off to just respond to customers and return calls. I just don’t understand how my $665 that day seems to be the most important thing for Nelson Brothers Plumbing. ************************************************ Thanks for responding back just like I predicted instead of a call or any communication, it’s obvious online reviews are more important and easier than talking like I tried on numerous occasions. Yes after the fact “ it’s obvious “ each drain is billed separately ! Thanks for the little tidbit after the fact and all of the other little information that you provided about pricing that was NO WHERE on your online booking site. I wasn’t at anytime confused and was totally aware of your “MINIMUM PRICING “ But since the specifics about the first drain charge and then each additional drain charges appear NO WHERE on the booking site and the technician NEVER indicated such when he arrived or before starting their couldn’t be any confusion about what wasn’t and isn’t on the site. I could easily dispute the charges and get my money back but this is so ridiculous what you are doing and how you’re handling “YOUR “ site flaw that you can just keep the extra money as the saying goes “fool me once, shame on you “ . “Fool me twice, shame on me “ customers aren’t “confused “ at all .
• MR

  Matt Rose

  Oct 1, 2025
  2.0
  I don’t usually talk poorly of local businesses but what an awful experience dealing with Nelson Brothers. I had them come out due to a floor drain backing up, came out told me nothing was wrong, paid the $205, then 33 days later of course out of the warranty period and same thing is happening. Called they said nothing they can do but will transfer me to a manager or come out again for another $205. Will never use again!

Frequently Asked Questions About Nelson Bros. Sewer & Plumbing