Metamora Water Service

Reviews

• JK

  James Koski

  Jul 1, 2024
  1.0
  I call this company about an excessive amount of sediment in my filters. Over the phone Stacey stated that it was probably due to rotted galvanized fittings they installed 25 years ago and need to be switched out with brass. I said ok, what does that typically run and she said about $450 and I can have them out tomorrow or possibly same day and I agreed. When Tim and James showed up, Tim say's, I hear you do not have water. I corrected him and told him my issues, as we have water and is running as it should. We went to the tank and filters and he said everything seems fine and working as it should. I once again mentioned the excessive sediment in the filter. He stated that they could do a flush and it may help. I asked what that would run and he said about 1.5 of labor plus material. I agreed as it was less than the $450 over the phone. After about 30-45 minutes they could not get the pump out of the well. Tim stated that they do not usually see this but there maybe a screen attached and it is getting caught. So after getting the pump stuck they decided to finally get the well records to see if there is a screen attached. I told him to forget about it and to just put everything back, he stated that he can't do that as they got it stuck and will need to go get the bigger truck to get it out and a chainsaw to cut out my bushes. I asked what that will do and he said need to remove bushes to get to well and the truck will pull the pump out and that the cost was obviously going up a little. (Not that fetching the truck is a $500 fee). I said that I would cut the bushes myself as I do not want to be charged for demolition of my property. Once they got the truck and got the pump out, came to me to recommend a new pump($1875 + new pipe + new wire) Over $3k quote for what was supposed to be a simple service. I opted out of the new pump as the old one worked just fine and he recommended that they at least change pipe and wire or the next time would run into same issue. I agreed to new pipe and wire. ($400-$450) in additional material. They completed the work after I left the home and dropped an invoice with my mother for $1257! Well records are available to the public and yet this wasn't pulled until there was a complication/issue. If this would have been pulled before hand you would have know there was a screen installed and wouldn't have kept yanking on it and get it stuck. Then proceed to go get a larger truck and not tell the customer that it will cost them $500 just for that alone. Find yourself a well company that will do what is best for the customer and not their bank account. Response to owners comments - Since the company wants to respond with lies, I will set it straight. I was never informed that the truck that they were fetching was $500 for something they got stuck. Also I never cussed anyone out, cursing is not cussing someone out. And I did complain and express my concerns numerous times with Tim while the work was being done. Also, tim stated numerous times that everything was working as it should and just fine. and only started work because he said he could flush it instead of switching out fittings as they seem to be just fine otherwise i would have a loss in pressure or tank would continue to run. Never once was I told that you broke fittings, but that you got it stuck on or in the screen. Also when Tim called me I did not answer, so me telling him that on the phone is also a lie. If your going to accuse a customer of something please get your facts straight as you were not there and only had a conversation on the phone with me.
• MN

  Mark Ninomiya

  Jun 20, 2022
  5.0
  Lifetime customer.
• JH

  Jason Hughes

  Mar 13, 2021
  5.0
  Had an emergency during cold weather, my well pump quit which provides water for geo thermal. They were out in a couple hours, and replaced my well pump in a little over an hour. Very happy with service and work done.
• RB

  Robert Not Bob

  Oct 31, 2019
  5.0
  Excellent work

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