Business Details
About
Flooring Store
Established in 1979 and owned by Tom and Ted Christoff, we are a full service floor covering store and so much more. In addition to flooring for commercial and residential customers, we offer window treatments, area rugs, countertops, and professional flooring maintenance including upholstery and carpet cleaning, ceramic tile cleaning and hardwood refinishing.
Our show room is designed with you in mind, well organized, brightly lit and clearly marked. We want you to enjoy your experience with us and leave with a feeling that you were treated right. We have a great selection of the finest floor coverings from Mohawk, Mannington and many other companies.
Location
Hours
Reviews
4.7
195 reviews
5 stars
171
4 stars
8
3 stars
5
2 stars1
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service, highlighting the helpfulness and professionalism of staff members like Vicki Steele and Tom Christoff.
Quality of Work
Overall, customers were satisfied with the quality of carpet installation and cleaning services, noting attention to detail and thoroughness.
Product Selection
The business offers a wide variety of flooring and window treatment options, which customers found appealing and well-displayed in the showroom.
Communication Issues
Some customers reported issues with communication and scheduling, particularly regarding delays and lack of follow-up from sales representatives.
Mixed Experiences
While many reviews were positive, there were also several negative experiences related to installation quality and customer complaints not being adequately addressed.
- MFMonica FullerSep 20, 20255.0Part 1 – Carpet & Service Experience We recently purchased carpet from Christoff and Sons, and they did the installation as well. The quality of the carpet and the installation were both excellent, and when I had a concern about the seam, the owner, Tom Christoff, personally came out to take a look. It really stood out to me that the owner himself took the time to check in and make sure everything was right. That kind of customer care is rare these days, and it gave me even more confidence in the company. Part 2 – Expertise & Kitchen Remodel Ideas While Tom was here, I ended up asking him about my upcoming kitchen renovation since I knew they also handle those projects. He went above and beyond—he came down to my basement and was able to tell me exactly how far I could extend my kitchen sink or where I could place it, and he gave me a ton of helpful ideas I never would have thought of on my own. He was genuinely nice, funny, and extremely knowledgeable. I was really impressed by his expertise and the way he explained everything so clearly. ✨ Overall, I left the experience not only feeling reassured about my carpet purchase, but also excited and confident about the possibilities for my kitchen remodel. I would highly recommend Christoff and Sons Floor Coverings—and especially Tom—for anyone looking for both quality products and expert guidance.
- MRMichelle RodriguezSep 1, 20255.0We have been very pleased with the customer service at Christoff’s . They have a nice selection of products and are helpful and accommodating when decisions are being made .
- RMRobyne MurayJul 25, 20255.0Once again the team at Christoff; especially Cami Root answered what I have clamored for-quality, honesty, and professional service! T. Christoff and Cami are the dynamic duo. I am so happy to find a company that cares about their customers no matter the zip code. Thank you Josh and Mike for being so kind and considerate. I appreciate more than words can express your patience and interest in my needs. Lastly, Cami Root, you are a true visionary! Continue to work your expertise. I am so proud of you!!!!!
- TETim ErwinJun 18, 20255.0Lots of carpet flooring
Frequently Asked Questions About Christoff and Sons Floor Covering
What services does Christoff and Sons Floor Covering offer?
They provide flooring for commercial and residential customers, including carpet, wood flooring, tile, luxury vinyl, indoor and outdoor tile, sheet vinyl, area rugs, and professional flooring maintenance such as upholstery and carpet cleaning, ceramic tile cleaning, and hardwood refinishing.
Where is Christoff and Sons Floor Covering located?
The store is located at 400 N Mechanic St, Jackson, MI 49201.
What are the store hours for Christoff and Sons Floor Covering?
They are open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sundays.
Which payment options does Christoff and Sons Floor Covering accept?
They accept American Express, Discover, financing options, MasterCard, and Visa.
Is there a showroom to view flooring options at Christoff and Sons Floor Covering?
Yes, the showroom is well organized, brightly lit, and clearly marked to provide a pleasant shopping experience with a great selection of top floor covering brands.
What nearby places can I visit around Christoff and Sons Floor Covering?
Nearby you can visit Jackson Toy House, SOAR Café & Farms, and Grand River Farmers Market for shopping, dining, and local produce.
Are there any nearby cafes where I can relax after visiting Christoff and Sons Floor Covering?
Yes, SOAR Café & Farms and Jackson Science Cafe are nearby spots where you can enjoy coffee and refreshments after your visit.
If I need financing or banking services near Christoff and Sons Floor Covering, where can I go?
You can visit Comerica Bank or Huntington Bank, both located nearby, to handle your financial needs.
What areas does Christoff and Sons Floor Covering serve?
They serve the cities of Jackson, Chelsea, Albion, Adrian, and Hillsdale in Michigan.
How can I contact Christoff and Sons Floor Covering?
You can reach them by phone at +1 517-782-1971 or visit their website at https://www.christoffandsons.com/.