McKellips & Sons Inc

Reviews

• JB

  Julian Barnes

  Jul 29, 2025
  5.0
  McKellips and Sons has been an amazing HVAC experience. Heather is very kind and super supportive while Christian got hands on. These guys got my leaking AC up and running giving me cold air on a hot summer day. Very responsive, kind, and does great work. I couldn’t be happier and will only be doing business with McKellips & Sons now on. Highly recommended.
• LB

  Liz Boeve

  Jul 24, 2025
  5.0
  I recently had McKellips & Sons install two mini-splits and a bathroom fan, and I can’t say enough good things about the experience. The installation came with some tight-space challenges, but they went above and beyond to troubleshoot and find the right solutions. Their efficiency, attention to detail, and follow-up were outstanding. Throughout the entire process, they made me feel like I was their only customer — something that’s rare these days. I’m incredibly thankful they were part of the project and would highly recommend them to anyone looking for quality, reliable HVAC work.
• KS

  Kelly Sullins

  Feb 16, 2025
  1.0
  Here’s the email I sent 2 weeks ago, with no response from McKellips. Maybe they’ll see it on here? I’m writing because I have few concerns about the service we’ve had. I believe, McKellip’s have serviced our boiler 4 times since winter 23/24, the last time being mid-January 2025. Also, the original issue we were having was the same for each service call. We would simply lose heat, and the boiler had no pressure or temperature. Every time (the tech) was here, the lines were bled and the heat was restored. Additionally, he was here within the scheduled timeframe, professional and friendly. However, he couldn’t give a solid diagnosis, except air getting in the lines, or a possible water leak. The last time I called (1/25), the office mentioned that it could be the pump, but I asked the tech (1/25 appt) if there was an issue with the pump and he said the pump was not the problem. I also discussed the age of the boiler with someone in your office (Tracy/Heather?), and the possibility of needing to purchasing a new one. She even looked to see if we qualified for assistance or rebates on a replacement, but she never discussed finding and/or the possibly of fixing the issue. In December, I was leaving work, but running a few minutes late. So, I called your office and gave permission for the tech to enter our home. Once home, I waited for him not realizing he had already been here and left. I finally called your office around 3:30, only to find out he had left our house before I left my job in Grand Haven. A phone call, or even a text message would have been helpful letting me know, as I have to use vacation time for these appointments. This week (2-2-25) the heat failed again! We decided to get a second opinion before making any decisions on purchasing a new boiler. New company worked for 2 hours, and found a faulty water valve and a leaky vent. So, for $741 they were at my house 3 times. The first time, they got the heat working. The second time, arrived after hours to restore the heat that went out again, and the third time, they fixed the problem. Also, this was all within a four day period. Before their tech left, I specifically asked, based on the age of the boiler and how it fired up, what condition he felt it was in. He said, the boiler was fine, and if it wasn’t they would have discussed it beforehand. My question is, why couldn’t your company do this for us? Why did I have to paid you over $400 + my lost wages not to be given a correct diagnosis. I want to believe this was overlooked, but 4 times with the same issue is concerning. The leak and faulty valve were not buried deep in the crawl space under the house. However, it was located 2’ from our boiler. Unfortunately, I can’t help but feel your company was holding out on us to purchase a new boiler when we didn’t need one. What we paid for in repairs vs. replacement doesn’t make sense to me, especially when up until last winter, we never had an issue with any part of our system. It seems like everyone at your business just assumed (on my dime) we needed a brand new boiler. I included a couple photos with a close up of where the repairs were. I look forward to your response. Sincerely, Kelly
• KS

  KL S

  Aug 29, 2024
  1.0
  They installed an air conditioning system in my home six years ago and I’ve had problems with it ever since. It took them six years to find the leak in the line where it was damaged during installation. They were not willing to come out to fix the compromised line, but insisted on billing me. Tracy, who manages the office, is a very unpleasant person. I do not recommend this company based on the shoddy installation.
• SS

  Scott

  Feb 19, 2022
  5.0
  This morning (Saturday and 15 degrees out of course) our furnace started making a loud noise and then quit. After checking the basics, I contacted the after hours number for McKellips Heating and Cooling, who were the original installers over 13 years ago. They answered right away and Bailey arrived within 30 minutes and quickly found the problem. He returned a short time later with the part and made the repair. He was friendly, professional and appeared confident in what he was doing, even fixed a rattle the fan had been making. I would definitely call them again next time I need HVAC service.

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