McKellips & Sons Inc

Reviews

• JB

  Julian Barnes

  Jul 29, 2025
  5.0
  McKellips and Sons has been an amazing HVAC experience. Heather is very kind and super supportive while Christian got hands on. These guys got my leaking AC up and running giving me cold air on a hot summer day. Very responsive, kind, and does great work. I couldn’t be happier and will only be doing business with McKellips & Sons now on. Highly recommended.
• LB

  Liz Boeve

  Jul 24, 2025
  5.0
  I recently had McKellips & Sons install two mini-splits and a bathroom fan, and I can’t say enough good things about the experience. The installation came with some tight-space challenges, but they went above and beyond to troubleshoot and find the right solutions. Their efficiency, attention to detail, and follow-up were outstanding. Throughout the entire process, they made me feel like I was their only customer — something that’s rare these days. I’m incredibly thankful they were part of the project and would highly recommend them to anyone looking for quality, reliable HVAC work.
• TS

  todd scott

  Jul 13, 2025
  5.0
  What can I say, every time I need HVAC service, they are there to get it done. Seams like every time I need help, it’s always when family are coming and something has broken down. Most recently, my air went out and they come out, diagnosed the problem and had a new unit put in the day before July 4th….absolutely the best!
• TS

  Tony Smith

  Mar 31, 2024
  5.0
  I received a quote for a whole house humidifier and out of all of the the quotes from other reputable companies they not only had the best price but beat all of my expectations. They left the area just as if they were never there. They arrived on time and stayed on task until they were finished. Highly recommend this company for any heating and cooling in West Michigan.
• SB

  Sarah Bailey

  Jun 5, 2018
  1.0
  McKellips and Sons Heating and Cooling jeopardized my family's safety by cutting corners. We did a major home renovation in April/ May 2018, the project was planned and scheduled way in advance due to the nature of the project and the variety of contractors involved. When it was time for McKellips and Sons to reconnect our home to the natural gas line, they were busy with other jobs so they rushed our job. Steve McKellip came out to do the work instead of sending out a HVAC crew. He reconnected the line and placed a pressure meter but did not wait to make sure the line held pressure. I attempted to work this out with McKellips and Sons. Tracy, who works in the office insisted that I speak with her even though I asked to speak directly with Steve who was unavailable at the time. She was defensive from the start, unwilling to admit fault and made multiple excuses. What was meant to be a discussion turned into an unnecessary argument. She said that I was overacting and that my family was never in danger because we had not yet moved back in (we were planning on moving home that evening). I told her that I would like a discount on the bill to which she said absolutely not and that if I did not pay the entire bill they would take me to small claims court. I told her that I would share my story very publicly to which she replied that no one takes those complaints seriously. I am what would be considered a loyal customer. If you do great work for me, the next time I need work I do not shop around for cheaper I always use a good company twice. So even though I had similar situation with McKellips and Sons January 2017, they were the first company I called for this project. The situation in January occurred when McKellips failed to obtain a pressure test and failed to request the Township to inspect their work; during the January situation we had to sleep at a hotel because we were left with no heat during single digit outside weather. Now I recognize that this is a corner that they repeatedly cut but this time the situation could have been deadly. I will pay the $955.84 bill of which $45.84 is parts and $910 is labor. Had they have done the job correctly the first time, worked all (or even the majority of the hours) before giving the ok to schedule with DTE, and not have lied about obtaining an inspection, I would have paid the bill without hesitation and all of this would have been avoided. This letter is meant to service as a Public Service Announcement for home owners. Even when you hire a professional company you still need to be aware what is being done at your home. Feel free to share my story.

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