Matheson Heating, Air and Plumbing

Reviews

• RL

  Rhett Lawmaster

  5 days ago
  5.0
  This experience could've been bad, but Mattheson made it seamless! My heat went out on a Sunday afternoon. Scheduled an appointment to have my furnace repaired. A gentleman put on some show guards and took a look, and advised me that it was one of my heating coils that went bad. He gave me en estimate to replace it, but wanted a second option. He did recommend a person come out and give me a quote on a new furnace. Rich came out and asked me a few questions like square footage, thermostat, etc. He then gave me a proposal with 4 options. He advised me of the pros and cons of each option. For me there were two options that wouldn't be compatible with my Nest Learning Thermostat Gen 4. He also compared the options with what I had currently. He was very friendly and knowledgeable as well as patient with my questions. I experienced finance issues and Rich was able to help with a plan B and was approved. He was at another customer's home after mine and was able to drop off a space heater to use until my furnace could get installed. I then had 2 professional installers (I apologize but I can't remember their names or the person who came to inspect my furnace.) come in and prepped me for what to expect while they install my new furnace. They put on show guards and immediately layed floor protectors. It took less than 4 hours to tear down and remove the old, and install the new one. After they were finished they showed me the furnace, my whole home humidifier (which already existed, but it now could be controlled by the thermostat! ) thermostat and it's features, and how to connect it with the app. They advised me next steps that Rich will take care of like the rebates for example. The whole process was stress free and well worth the wait. I highly recommend Mattheson Heating, Air, & Plumbing for all of your HVAC and plumbing needs!
• TT

  Todd

  5 days ago
  5.0
  Waking up at zero dark thirty to no hot water to shower with was first clue. Went down in the basement and found water on the floor leaking from our water heater. It had a 6 yr warranty, it lasted 8 without any regular maintenance such as an annual of biannual flush. Maybe could have gotten a few more, but that’s on me, finding the hard way. I phoned Matheson outside of normal business hours, I was forwarded to an after hours answering service, someone did pickup, they took down my information and I got a phone call back from Mr Matheson. Depending on the state of urgency, I could have had a technician come right out, but I was able to contain the situation and have a technician come out during usual business hours. Jacob was fantastic, courteous, polite and proficient. He diagnosed and came to a root cause analysis very quick, discussed options, a new hot water was deliver within the next 30-45mins, had the old one out before the new one arrived. Installed the new one and had it tested, paid and out the door by 1030, he showed up at the house about 0815. I am thoroughly impressed with this company on all facets of expediting residential needs for services. They’re a respectful and respectable honest business and have will have my patronage in the future.
• MM

  Michael

  Nov 15, 2025
  3.0
  Jack had never come to our home before but that was not a problem. He was thorough, cooperative and professional. Our system checked out well, so he had nothing to fix. However, at the end he tried to sell the installation of a non proven, electric particulate management device at substantial cost. I did not like that, a lot. IMHO, it is not something Matheson should be pushing as part of a seasonal visit.
• RG

  Rob Gunnett

  Nov 12, 2025
  1.0
  I asked for a quote to install a simple shower control replacement. Trevor came out and told me that 2 handle shower controls were no longer made and that I had to use an integrated shower control. I also asked that he replace the drain on the tub and 20’ of galvanized service line with copper. He gave me an estimate of $2200 for the shower valve and $1100 for the pvc drain. He also gave me a $12000 estimate for replacing the entire house plumbing with Pex, even though I did not ask for this estimate. When I asked about the pricing, he informed me that the shower valve that Matheson sells was $1700 and that the hourly rate was $450/hr. I asked if I could supply my own shower valve, but he said he couldn’t guaranteed that there wouldn’t be leaks even if it was brand new still in the packaging. I did some research of my own and found that 2 handle shower controls are still made and sold for less than $300, a tub drain with kick stopper less than $300 and 20’ of copper pipe and fittings also less than $300. Even with the absurd rate of $450/hr labor, this job should have been less than $2500 total, but instead I got a BS quote by a dishonest service technician looking to make a quick buck. If I could give zero stars, I would have. Absolutely the WORST experience ever and I’ll go out of my way to recommend that no one uses this company.
• GW

  Greg Williams

  Nov 10, 2025
  5.0
  We have used Matheson ever since they installed a new furnace and air conditioner system several years ago. Their service has always been top notch. Last week was no exception. We were experiencing connectivity issues between our thermostat and iphone. Matheson technician Devin came by, diagnosed the problem and restored connectivity by replacing the thermostat. Problem solved! Devin is an excellent technician. He was knowledgeable as to the issue, thorough and competent in his work, and pleasant to be with.

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