Business Details
About
Water Damage RestorationFire Disaster RecoveryMold RemovalFlood Disaster RecoveryMold Inspection Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.
Location
Hours
Reviews
4.6
111 reviews
5 stars
98
4 stars
2
3 stars0
2 stars
4
1 star
7
What are people saying?
AI-generated from recent customer reviews
Professionalism
Many customers praised the professionalism and thoroughness of the staff, highlighting their respectful and kind demeanor during stressful situations.
Responsiveness
Customers frequently noted the quick response times and prompt service, often mentioning that the team arrived within hours of their call.
Pricing Concerns
Several reviews expressed dissatisfaction with the pricing, describing it as high and feeling that the value did not match the cost of services rendered.
Communication
While many reviews praised communication, some customers reported poor communication and misunderstandings regarding service details and costs.
Quality of Work
Overall, the quality of work received mixed feedback; while many were satisfied with the cleanup and restoration, others reported issues with incomplete work and additional charges.
- KMKaushik Prasad (Simply Moto)Dec 30, 20251.0I worked with 911 Restoration and while I will say they were very responsive and quick to show up, the pricing was extremely high — especially when you are paying out of pocket rather than going through insurance. The cost ended up being far more than I expected for the work done. Because of the steep pricing and overall value, I would not recommend working with them unless you have full insurance coverage. Not a good option if you’re trying to manage expenses yourself.
- ALAmanda LonguskiNov 24, 20255.0911 came to fix our bathroom flooring, toilet, and shower. Zach and Jared were extremely professional and thorough. Explained the whole process well and did the job fast and efficient 🤌🏻
- TLTracye LeeNov 7, 20255.0Jarred and Josh were gentlemen every minute they were here and got my wet basement dried and cleaned up better than I could have. Miscellaneous furniture 🪑 and wet cardboard was disposed of and a mold epidemic was prevented! All good! Above and beyond 👍🏼👏🏼
- JMJ MillerOct 8, 20255.0We couldn’t be more thankful for the team at 911 Restoration. After a sewage backup in our home, the team immediately went to work the same day. Zach, Jared and Josh were highly professional and incredibly thorough. They went above and beyond to explain every step of the restoration process, kept us informed the whole way, and truly brought peace of mind during a very stressful time. Highly recommend them to anyone who needs reliable restoration experts
- CMCharlotte MuhammadSep 3, 20252.0Matt was disrespectful/dishonest. Poor communication/customer service. Crew showed up at my home @ 10pm to begin working
Frequently Asked Questions About 911 Restoration of Metro Detroit
What services does 911 Restoration of Metro Detroit provide?
911 Restoration of Metro Detroit offers services including water damage restoration, fire disaster recovery, mold removal, flood disaster recovery, and mold inspection.
Where is 911 Restoration of Metro Detroit located?
The company is located at 7757 Ronda Drive, Canton, MI, 48187, USA.
What are the operating hours of 911 Restoration of Metro Detroit?
911 Restoration of Metro Detroit operates 24 hours a day, 7 days a week, providing round-the-clock emergency restoration services.
How can I contact 911 Restoration of Metro Detroit?
You can contact 911 Restoration of Metro Detroit by phone at +1 248-289-7382 or visit their website at https://www.911restorationmetrodetroit.com/
Does 911 Restoration of Metro Detroit have a social media presence?
Yes, they have a Facebook page at https://www.facebook.com/615972321591121.
How does 911 Restoration of Metro Detroit approach customer service during disaster recovery?
They strive to reduce customer stress by providing clear communication at every step, ensuring clients know what is happening, what comes next, and when things will return to normal.
Are there other damage restoration services near 911 Restoration of Metro Detroit?
Yes, nearby you can find 911 Restoration which also offers damage restoration, home cleaning, and construction services, providing additional options for restoration needs.
What dining options are available near 911 Restoration of Metro Detroit?
Nearby dining options include Mama Mucci's Pasta, an Italian restaurant, and Mucci Food Products, providing convenient meal choices before or after your visit.
Are there any fitness or recreational facilities near 911 Restoration of Metro Detroit?
Yes, nearby facilities include Fit4Life Personal Fitness Training, Great Lakes Regional Dance Masters, and DCoreFit gyms, which customers might visit for fitness or recreation.
Can customers find professional and industrial services near 911 Restoration of Metro Detroit?
Customers can access various nearby professional and industrial services such as Security 101 - Detroit for home security, Gil-Mar Manufacturing Co for machine shop services, and American Label & Tag, Inc. for printing services.