Business Details
About
Air Conditioning ContractorHVAC ContractorAir Quality ConsultantHeating ContractorHeating Equipment SupplierGas Line ContractorPlumberEmergency PlumbersWater Heater Sales
Our expert technicians can diagnose and repair any issue, replace an outdated system in your home, or install new equipment for a new home addition.
We have been in business for over two decades, and during that time, the one thing that has set us apart from other heating and air conditioning companies in the Maryland & DC area is our undying commitment to our customers. We do not pay our staff on commission, ensuring that you always get a skilled technician whose primary concern is not rushing through your job so he can get to the next one, but instead is focused on finding and fixing your problem as thoroughly as possible. This also allows us to focus on the very best option for you—the customer.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Michael Bonsby HVAC and Plumbing
7950 Cessna Ave, Gaithersburg, MD
20879, United States
Hours
Reviews
4.8
1,556 reviews
5 stars
1,414
4 stars
55
3 stars13
2 stars11
1 star
63
What are people saying?
AI-generated from recent customer reviews
Timeliness
Many customers praised the prompt arrival and quick service of technicians.
Professionalism
Technicians were frequently described as knowledgeable, courteous, and professional in their demeanor.
Communication
Positive feedback highlighted clear communication regarding issues and solutions, although some customers noted a lack of proactive updates.
Customer Service
Overall, customer service was well-received, with many customers expressing satisfaction with the support they received.
Sales Practices
Some customers expressed concerns about aggressive sales tactics and perceived upselling during service calls.
- GBGene BurdAug 5, 20255.0Greg did terrific job maintaining our units. He came on time and finished everything efficiently.
- KHKatie Anderson HowellAug 5, 20255.0I called Bonsby on Monday night around 6:00 pm. My HVAC had stopped working and I had called 8 other places, most of which didn’t even pick up. Leigh answered the phone and immediately got to work trying to get me a tech who could come out. Within an hour and a half, John arrived. He was professional and kind, and he had the problem solved in less than an hour. He was upfront about the cost, and was clear about what my system would need in the future, but didn’t try to upsell me or pressure me. He took pictures, explained everything, and sent me the information immediately. I’m going to be a Bonsby customer for life now!!
- GUGreg UtterbackAug 4, 20255.0Samuel was the rep for Michael Bonsby. He was very polite, respectful, and knowledgable of the equipment and services they were offering. He offered me 3 different options and price points. His was the first estimate given of the 3 I have scheduled with the equipment brands that I am interested in.
- NNNicholas Vélez (Nick)Aug 4, 20255.0Aidan was great--he let me know when he was en route and arrived on time. He walked me through everything and kept me updated throughout. Super friendly and professional, thanks!!
- TDTrevor DavisJul 31, 20251.0I was warned about Bonsby. Multiple people told me they used to be great but had gone downhill—more sales than service, more padding than planning. I didn’t listen. I should have. I came to them with clear specs: a zoned ductless or ducted system for a historic DC rowhouse. I got was a $57,000 quote padded with equipment priced 40–60% over what I could find on google. But its gets better. When I pushed back, they sent a revised quote that jacked up the line items THEN applied a 10% discount. I don't know why they bothered - total shell game. These weren’t misunderstandings. This is how they operate. I know I'm one real person in a see of fake reviews, but I could have fallen for this if I didn't have good neighbors and friends to tell me what they were up to. We are a young married couple and are new to this. I guess he saw that and thought he could get a payday. It's depressing and brings down the whole industry.
Frequently Asked Questions About Michael Bonsby HVAC and Plumbing
What services does Michael Bonsby HVAC and Plumbing offer?
They provide heating, air conditioning, plumbing, gas line services, air quality consulting, water heater sales, and emergency plumbing services.
Where is Michael Bonsby HVAC and Plumbing located?
They are located at 7950 Cessna Ave, Gaithersburg, MD 20879, USA.
What are the business hours for Michael Bonsby HVAC and Plumbing?
They operate 24 hours a day, 7 days a week, with continuous service every day.
How can I contact Michael Bonsby HVAC and Plumbing for service inquiries?
You can call them at +1 301-990-7970 or email them at info@michaelbonsbyhvac.com.
Does Michael Bonsby HVAC and Plumbing offer onsite services and require appointments?
Yes, they offer onsite services and require appointments for service calls.
What is unique about the technicians at Michael Bonsby HVAC and Plumbing?
Technicians are not paid on commission, ensuring they focus on thoroughly diagnosing and fixing problems without rushing, prioritizing customer satisfaction.
How long has Michael Bonsby HVAC and Plumbing been in business?
They have been serving the Maryland and DC area since 2007, over two decades of combined experience.
What nearby attractions can I visit before or after my service appointment at Michael Bonsby HVAC and Plumbing?
You can visit the Historic Vehicle Association, a notable monument nearby, which is a great spot to explore auto heritage.
Are there other HVAC service providers near Michael Bonsby HVAC and Plumbing?
Yes, Presidential Heating & Air Conditioning - Southern HVAC and Mallick Plumbing & Heating are nearby HVAC service options.
What other local businesses are close to Michael Bonsby HVAC and Plumbing that customers might find useful?
Nearby businesses include Watercrafters for pools and hot tubs, and East Side Athletic Training restaurant for dining convenience.