Business Details
About
PlumberEmergency PlumbersLeak Detection ServiceHVAC ContractorDrainage ServiceHeating ContractorWell Drilling ContractorAir Conditioning ContractorWater Softening Equipment Supplier
Staton Heating, Cooling & Plumbing is a family-owned and operated plumbing & HVAC company with more than 30 years of experience. We handle a wide range of jobs from drain cleaning and bathroom plumbing, to custom home construction, and HVAC services and equipment replacement.
Details
- Onsite servicesAvailable
Location
Staton Heating, Cooling & Plumbing
1991 Moreland Pkwy, Annapolis, MD
21401, United States
Hours
Reviews
4.9
2,690 reviews
5 stars
2,571
4 stars
42
3 stars11
2 stars16
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism, knowledge, and efficiency of the technicians, highlighting their thorough explanations and attention to detail.
Responsiveness
Many reviews noted the prompt response times and quick service, with technicians often arriving on the same day or within a short time frame.
Customer Experience
Overall, customers reported positive experiences, appreciating the friendly demeanor of the staff and the clear communication throughout the service process.
Pricing Transparency
While some customers felt the pricing was high, many appreciated the upfront communication about costs and options without feeling pressured.
Mixed Reviews
A few customers reported negative experiences, citing issues with upselling and poor customer service, indicating inconsistency in service quality.
- MTMaryalice Todd2 days ago5.0Sam Northup was the technician that I worked with who solved a problem with my showerhead and water pressure. He was knowledgeable, professional, and listened well to my concerns. He took his time to make things right. I also had concerns about other plumbing issues in my house that were addressed in the same positive way. I highly recommend Staton and I sure hope I will see Sam for my plumbing needs in the future. I would also like to commend the staff and the ease of scheduling I was able to get in the same day.
- DLDonnart Lawrence4 days ago5.0Their service was fast and very professional. Both the plumber and the camera inspector were very nice and stated the only reason they work for the company bc the owner really cares about the customer and they felt the same way. They diagnosed my issue and helped me with a coupon and a great price. I wish all the blessings to your whole company. We need more companies to care and not just make a dollar
- SPSteven PetriNov 17, 20255.0W. L. Staton was quick to respond to a domestic hot water outage on the same morning that I called for help. Vince Harris did a great job of performing routine maintenance on two Navien tankless hot water heaters, then making a hour-long trip to pick up a replacement part for one that failed on one of the units. His work was excellent, he was very courteous, and he went out of his way to pick up the part I needed to get my whole system up and running again. I will be calling W. L. Staton again for future maintenance and repairs on these units.
- KPkevin pNov 13, 20255.0The technician that came out to perform our membership maintenance for the season was Tim. He was very respectful, thorough, and professional. We have been using Staton for several years and always have a great experience. Tim inspected both of our units and provided information as he worked. Tim did an excellent job and we will continue to use Staton for our Plumbing and HVAC needs.
- JJJuanaCole27Oct 29, 20255.0I called several plumbers in the area before reaching out to Staton Heating, Cooling Plumbing, my earlier experiences were awful—no follow-ups, missed appointments, and one plumber even walked away from a serious safety hazard that could have endangered my family. To make matters worse, they left my water heater temperature dangerously high. From the moment I called Staton, I could tell this company was different. The representative listened carefully to my concerns, reassured me, and made me feel confident that I had finally found the right team for the job. I was amazed when, within an hour, a plumber named Jeff arrived—especially since I called close to 3 p.m. Jeff Hemp was incredibly professional, knowledgeable, and efficient. He immediately diagnosed the problem, explained everything clearly, and resolved the issue with care and expertise. His attention to detail and sense of urgency truly impressed me. I am beyond relieved and grateful for Staton’s prompt, diligent, and expert service. I highly recommend them to anyone looking for reliable, professional, and trustworthy plumbing help.
Frequently Asked Questions About Staton Heating, Cooling & Plumbing
What services does Staton Heating, Cooling & Plumbing offer?
Staton offers plumbing, HVAC services, drain cleaning, bathroom plumbing, custom home construction, and HVAC equipment replacement.
What are the operating hours of Staton Heating, Cooling & Plumbing?
They operate 24 hours a day, 7 days a week, providing all-day service every day of the week.
How can I contact Staton Heating, Cooling & Plumbing?
You can call them at +1 410-263-5100 or email customerservice@callstaton.com.
What payment methods are accepted at Staton Heating, Cooling & Plumbing?
They accept American Express, Cash, Mastercard, and Visa.
Where is Staton Heating, Cooling & Plumbing located?
They are located at 1991 Moreland Pkwy, Annapolis, MD 21401, USA.
Does Staton Heating, Cooling & Plumbing provide onsite services?
Yes, they offer onsite services for their plumbing and HVAC work.
What nearby points of interest can help customers locate Staton Heating, Cooling & Plumbing?
Nearby places such as BWI Lead Safety Institute, Gardner Technologies Inc., and You’ve Got Maids of Annapolis can help customers orient themselves when visiting.
Are there local cleaning and home service providers near Staton Heating, Cooling & Plumbing?
Yes, You’ve Got Maids of Annapolis, a home cleaning and landscaping service, is located nearby and may be useful for complementary home services.
Can customers visiting Staton Heating, Cooling & Plumbing find professional services nearby?
Yes, nearby professional services include Gardner Technologies Inc. (event planning) and Therapy Systems DME Inc (medical supplies).
Is Staton Heating, Cooling & Plumbing part of a long-established local business community?
Yes, they have been family-owned and operating since 1983, contributing over 30 years of service to the Annapolis area.