Business Details
About
Heating Contractor
At FAMILY, we believe in delivering legendary service and perfect comfort with a family-first approach. Since 2017, our Westport-based, family-owned business has specialized in residential and commercial HVAC solutions, including heating and cooling installation, repair, and maintenance. We go beyond the basics, offering indoor air quality improvements and EV charging station installations. Guided by our core values—Fun, Appreciative, Motivated, Innovative, Legendary, and You—we ensure every customer feels like part of our FAMILY!
Location
Family Heating, Cooling & Electric Inc
4 Main Rd Unit 1, Westport, MA
02790, United States
Hours
Reviews
4.9
592 reviews
5 stars
575
4 stars
9
3 stars1
2 stars3
1 star4
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and knowledge of the technicians throughout the installation and service processes.
Customer Service
Many reviews highlighted excellent communication, responsiveness, and attentiveness to customer needs and questions.
Quality of Work
The quality of installation and maintenance work received high marks, with customers noting thoroughness and attention to detail.
Timeliness
Customers appreciated the punctuality of the service teams, often noting that appointments were kept on time.
Cleanliness
Technicians were commended for maintaining cleanliness during and after their work, ensuring homes were left tidy.
- TCTracey Champlin5 days ago5.0The outside unit was making a lot of noise. Brought in Family HVAC and after a thorough check of inside and outside systems...it was leaves all caught up in the intake, restricting air flow. Go figure. But I am so happy it wasn't something else. Thanks Jacob!!
- JJJoelle JachNov 10, 20255.0Everyone I spoke with (from scheduling to the technician) was friendly and helpful. Our tech, Alex, was prompt, quick and easy to work with. Would call again!
- ESEvan SNov 7, 20255.0Friendly quick response, great communication and follow-up. They worked with me around my schedule and met all expectations. Shawn, Noah, Nathan, Manny and Jeff were professional, fun, and had great knowledge about HVAC systems, as well as MASS Save rebates/deals. The removal of my old heating system and install of the new setup was awesome! On time and in the time frame they said. Start to finish they were all great to work with! I highly recommend them! Thanks again!
- MMMary MoubrayNov 5, 20255.0I am Very pleased with Family Heating and Cooling, Inc.and the exceptional job they did installing my new furnace and cooling system. Cameron Areias and his crew (Alex, middle Cameron, Ray, Jeff, and also Nathan, Jaydon, Andrew, Noah and Manny) were Exceptional!! They were prompt, friendly, and professional. They always let me know what was going on and their timeline. The best thing is they cleaned up their mess so I could replace all my belongings without having to clean first. I Highly recommend this business and these people.
- HPHeidi PereiraNov 5, 20255.0excellent service from the salesman Shawn who came out and took so much time sitting with me going over systems and mass save loan info. then Jayden, Andrew ,Cameron and crew who came out on day 1 and did the complete mini split install to return on day two with Mike the electrician to get us up and running. No questions asked this company is the best around. Wish I could give them all 10 stars!!!!!
Frequently Asked Questions About Family Heating, Cooling & Electric Inc
What services does Family Heating, Cooling & Electric Inc provide?
Family Heating, Cooling & Electric Inc specializes in residential and commercial HVAC solutions, including heating and cooling installation, repair, maintenance, indoor air quality improvements, and EV charging station installations.
Where is Family Heating, Cooling & Electric Inc located?
The business is located at 4 Main Rd Unit 1, Westport, MA 02790, USA.
What are the business hours of Family Heating, Cooling & Electric Inc?
They are open Monday through Friday from 8:00 AM to 4:30 PM and closed on Saturdays and Sundays.
How can I contact Family Heating, Cooling & Electric Inc?
You can reach them by phone at +1 774-332-6526 or via email at jborges@myfamilyhvac.com.
Which HVAC brands does Family Heating, Cooling & Electric Inc work with?
They work with brands such as AeroSeal, Ao Smith, Bosch, Concord, Ecoer, Fujitsu, Goodman, Hisense, LG, Solace Air, Triangle Tube, Viessman, Weil Mclean, and Williamson.
Is Family Heating, Cooling & Electric Inc a locally owned business?
Yes, it is a family-owned business based in Westport since 2017, with a family-first approach to service.
What can customers expect from Family Heating, Cooling & Electric Inc’s service?
Customers can expect legendary service and perfect comfort with a family-first approach, guided by values such as Fun, Appreciative, Motivated, Innovative, Legendary, and You.
What nearby places can I visit when going to Family Heating, Cooling & Electric Inc?
Nearby you can visit the Westport Violin Shop for musical instruments, the Westport Babe Ruth League for sports events, and Greener Pasture Farms LLC for fresh meats, enhancing your visit to the area.
Are there educational facilities near Family Heating, Cooling & Electric Inc?
Yes, Westport High School, Westport Community Schools, and The Villager are nearby, making it a convenient area for customers connected to these institutions.
Can I combine my visit to Family Heating, Cooling & Electric Inc with outdoor activities?
Absolutely, you can explore nearby Westport Camping Grounds and local farms like K & J Farms or Azevedo Farms, LLC for a day of leisure and exploration before or after your visit.