Customers consistently praised the professionalism, knowledge, and friendliness of the technicians.
Timeliness
Many reviews highlighted the prompt response times and punctuality of the service team.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, feeling it was high for the services rendered.
Communication
Customers appreciated clear communication regarding service details and pricing, although some noted inconsistencies in estimates.
Overall Satisfaction
Despite some pricing issues, many customers expressed a strong willingness to recommend GEM Plumbing and Heating for their reliable service.
BC
Betty Carreiro
2 days ago
5.0
Called on Friday, here on Saturday, clogged kitchen drain...they were timely, friendly, knowledge, and done in about 3 hours...Highly recommend. Thank you Gem Plumbing and Heating.
TG
Tim Garrity
6 days ago
5.0
This a little late, but just want make sure to thank Brian for a great job when he was here in Oct…. One if your guys is here today as well, Christopher to do some plumbing work. Very happy w GEM and will be doing all future business w GEM….. formerly used Harwixhport Heating Cooling, decided was time to move on fr them.
BH
Bill Hartranft
6 days ago
5.0
Ryan did a great job servicing our HVAC units, including explaining the service plans that were available. GEM had very clear communications on appointment scheduling/confirmation, and the Service Titan map and status update that tells you where the technician is and when to expect them to arrive at the house is super helpful.
LK
Lynne Kane
Nov 12, 2025
5.0
Chris Rogan and his partner fix my toilet.This evening, it was a major emergency.They fixed it quickly.It was much appreciated. Any Of my plumbing problems , I would definitely Have chris back to fix them.
PT
Patricia Tierney
Nov 7, 2025
5.0
Very pleased with Thatcher, John and other help. Compliments to them and Brian the electrician. All work completed in 7 hours. Neat and tidy. Very polite employees. Utilizing 18 month 0% financing by GEM.
Frequently Asked Questions About GEM Plumbing & Heating
What services does GEM Plumbing & Heating provide?
GEM Plumbing & Heating offers plumbing, heating, cooling, electrical services, generator service & repair, drainage service, sewer & drain cleaning, water heater service, and emergency plumbing for homes and businesses.
Where is GEM Plumbing & Heating located?
GEM Plumbing & Heating is located at 222 Mid-Tech Dr, West Yarmouth, MA 02673, USA.
How can I contact GEM Plumbing & Heating?
You can contact GEM Plumbing & Heating by phone at +1 401-859-4876 or via email at info2@gemplumbing.com.
What are the operating hours for GEM Plumbing & Heating?
GEM Plumbing & Heating operates 24 hours a day, 7 days a week, providing round-the-clock service every day.
Does GEM Plumbing & Heating offer onsite repair services?
Yes, GEM Plumbing & Heating provides onsite services, including repairs and installations.
Is GEM Plumbing & Heating a family-run business?
Yes, GEM Plumbing & Heating is a longtime, family-run company established in 1949.
What nearby businesses can I visit along with GEM Plumbing & Heating?
Nearby businesses include Rusty’s Inc, Austins Inc (offering event planning and fabric store services), and Fuller Electric Company (electrician services).
Are there any medical or health-related facilities near GEM Plumbing & Heating?
Yes, nearby health-related facilities include Spinal Technology, Hanger Clinic: Prosthetics & Orthotics, and The Orthotic and Prosthetic Centers.
Where can I buy hardware or building supplies near GEM Plumbing & Heating?
Nearby places for hardware and building supplies include Winsupply of West Yarmouth and Cape Cod Verticles building supply store.
Can I find landscaping or pest control services close to GEM Plumbing & Heating?
Yes, Thomas Tree & Landscape offers landscaping and tree services, and Thomas Tick and Mosquito Spraying Cape Cod provides pest control services nearby.