Technicians are consistently described as professional, knowledgeable, and courteous.
Timeliness
Many customers appreciated the prompt response and timely arrival of service technicians.
Communication
Customers noted clear communication regarding services, pricing, and explanations of work performed.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling it was high compared to competitors.
Overall Satisfaction
Overall, customers are pleased with the quality of work and the service provided by GEM Plumbing and Heating.
DR
Don Raftery
3 days ago
5.0
Highly professional, prompt, helpful - would highly recommend.
LP
Leslie Pirtle
Dec 22, 2025
4.0
The service technicians were outstanding. I was rather disappointed of the office workers who assured me there would be someone there between eight and 12. I took the word for it and did not cancel my 2 o’clock appointment. Had to pay my dog walker to stay with them because I couldn’t miss my appointment.
BD
Briana Daley
Dec 18, 2025
5.0
Ryan from GEM was wonderful! Our heat stopped working and we had called a few places to come out to fill it with no luck, mind you it was 11 at night at this point and freezing. Ryan came out and got our heater back and running, was very understanding, and kind. Would definitely recommend GEM and Ryan in the future!
PH
Patti Hoffman
Dec 16, 2025
5.0
We had trouble day after a holiday and they were the only company that would help. It took them 2 and 1/2 hrs to just get to us. We are so grateful as it took 3 different teams to clarify the issue and repair. Very thorough and professional; all were knowledgeable of the job and were amazing at explaining. Thank you Alex, Ian, Mark, Edward and Caleb! Will definitely recommend to anyone.
JB
Jennifer Burnham
Dec 16, 2025
5.0
Aaron came to my home on a service call
He was professional and easy to speak with. He did all possible to get my furnace working . Without him my pipes would likely have burst. He worked quickly and had my heat back on within the hour . I would recommend gem plumbing and heating to all of my friends and relatives on Cape cod
Frequently Asked Questions About GEM Plumbing & Heating
What services does GEM Plumbing & Heating provide?
GEM Plumbing & Heating offers plumbing, heating, cooling, electrical services, generator service & repair, drainage service, sewer & drain cleaning, water heater service, and emergency plumbing for homes and businesses.
Where is GEM Plumbing & Heating located?
GEM Plumbing & Heating is located at 222 Mid-Tech Dr, West Yarmouth, MA 02673, USA.
How can I contact GEM Plumbing & Heating?
You can contact GEM Plumbing & Heating by phone at +1 401-859-4876 or via email at info2@gemplumbing.com.
What are the operating hours for GEM Plumbing & Heating?
GEM Plumbing & Heating operates 24 hours a day, 7 days a week, providing round-the-clock service every day.
Does GEM Plumbing & Heating offer onsite repair services?
Yes, GEM Plumbing & Heating provides onsite services, including repairs and installations.
Is GEM Plumbing & Heating a family-run business?
Yes, GEM Plumbing & Heating is a longtime, family-run company established in 1949.
What nearby businesses can I visit along with GEM Plumbing & Heating?
Nearby businesses include Rusty’s Inc, Austins Inc (offering event planning and fabric store services), and Fuller Electric Company (electrician services).
Are there any medical or health-related facilities near GEM Plumbing & Heating?
Yes, nearby health-related facilities include Spinal Technology, Hanger Clinic: Prosthetics & Orthotics, and The Orthotic and Prosthetic Centers.
Where can I buy hardware or building supplies near GEM Plumbing & Heating?
Nearby places for hardware and building supplies include Winsupply of West Yarmouth and Cape Cod Verticles building supply store.
Can I find landscaping or pest control services close to GEM Plumbing & Heating?
Yes, Thomas Tree & Landscape offers landscaping and tree services, and Thomas Tick and Mosquito Spraying Cape Cod provides pest control services nearby.