L.A.F Floors & Interiors

Reviews

• HG

  Helen Gold

  Sep 2, 2025
  1.0
  I rarely leave reviews, but my experience at this tile store was frustrating enough that I feel compelled to warn others. First off, the customer service was seriously lacking. I waited nearly 20 minutes before anyone even acknowledged me, despite multiple employees walking by. When someone finally did help, they were rushed and clearly uninterested in answering questions or offering suggestions. The selection looked decent at first glance, but many tiles were either out of stock or had no pricing information. When I asked about availability, I got vague answers and conflicting information from different staff members. Worst of all, after finally choosing a tile and placing an order, I was told it would arrive in 5-7 business days. Two weeks later, nothing. I called multiple times and kept getting told "it's on the way" or "we’ll call you back"—but no one ever followed through. When the tiles finally arrived (after nearly a month), several boxes were broken and unusable. They refused to take responsibility and offered no refund or discount for the damaged goods. Unprofessional, disorganized, and unreliable. Save yourself the stress and go elsewhere.
• KN

  Kern Narva

  Mar 15, 2024
  5.0
  Lisa is great ... Listens to you and understands your style and then presents options for matching this versus that. I thought it would be an all day effort but she makes it so easy we're all done with all our choices in under 2 hours. Really knows her stuff and has a great vision.
• DS

  Deb Sayles

  Apr 2, 2022
  2.0
  Not happy with this place at all. The tile work in the bathroom is nice, the wood floor refinishing was awful. I came home to see a super high gloss. There was a patch about 4'X5' that was not even done. ( how does that happen when you have 2 coats??) There were "waves". places where you could see the finish was on but not spread out. like 6 feet long waves. There was a puddle about 20" diameter where, again, you could see the finish was poured but never spread. They said they would come back and redo the whole thing, The second time, they did use the satin finish. much better. Now we have drip marks. little dots. We have sanding marks. there are specks of debris imbedded in my floor. And still a spot where the finish was not applied. Smaller than before, but still there. I did not want them back. The office made promises that they did not delver on.
• SL

  Sean “amcat35” L

  Sep 22, 2020
  5.0
  We recently had A.L.F install flooring for a kitchen/bath remodel. We could not be more pleased with the outcome. Bruce and Lisa were great to work with. They were upfront on expectations and cost, in fact, our work ended up costing less as it was less involved than initially thought . Bruce’s honesty with this shows how professional and honest his business operates. Skyler and his team did the install, they’re professional, work done with attention to detail and customer satisfaction. Overall, a great experience. Will definitely recommend A.L.F to anyone looking at flooring.
• LR

  Lew Rose

  Sep 7, 2019
  5.0
  We used ALF to design my new kitchen in a 90 year old colonial. The stylist helped us with decisions about hardwood or tile in a kitchen, blending old wood with new wood from kitchen to dining room,and color of tile to help blend the down stairs decor. She actually suggested a bit more pop in the tile than the one we choose. Although gorgeous, I wish we had gone for more of the pop! Fantastic! Love being in the room and waking up to it drinking my coffee with the whole design. Jo Anne Rose

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