L.A.F Floors & Interiors

Reviews

• BG

  Best Private Guides

  Sep 2, 2025
  1.0
  I rarely leave reviews, but my experience at this tile store was frustrating enough that I feel compelled to warn others. First off, the customer service was seriously lacking. I waited nearly 20 minutes before anyone even acknowledged me, despite multiple employees walking by. When someone finally did help, they were rushed and clearly uninterested in answering questions or offering suggestions. The selection looked decent at first glance, but many tiles were either out of stock or had no pricing information. When I asked about availability, I got vague answers and conflicting information from different staff members. Worst of all, after finally choosing a tile and placing an order, I was told it would arrive in 5-7 business days. Two weeks later, nothing. I called multiple times and kept getting told "it's on the way" or "we’ll call you back"—but no one ever followed through. When the tiles finally arrived (after nearly a month), several boxes were broken and unusable. They refused to take responsibility and offered no refund or discount for the damaged goods. Unprofessional, disorganized, and unreliable. Save yourself the stress and go elsewhere.
• CR

  Cheryl Rank

  Sep 22, 2023
  1.0
  Terrible experience with this company. They do not know or stand behind their products. I would not use them again.
• LR

  Lew Rose

  Sep 7, 2019
  5.0
  We used ALF to design my new kitchen in a 90 year old colonial. The stylist helped us with decisions about hardwood or tile in a kitchen, blending old wood with new wood from kitchen to dining room,and color of tile to help blend the down stairs decor. She actually suggested a bit more pop in the tile than the one we choose. Although gorgeous, I wish we had gone for more of the pop! Fantastic! Love being in the room and waking up to it drinking my coffee with the whole design. Jo Anne Rose
• BA

  Bob A

  Sep 12, 2017
  1.0
  To Whom it May Concern, I would like to inform you that I spoke with your female receptionist this afternoon with some questions about floor pricing. By the third time I had explained myself she was able to understand what information I was looking for. The information I was looking for was the labor cost per square foot to install a floating floor. I informed the lady that I was not looking for anyone to install the floor I was only looking for the labor cost so I could accurately bill my landlord. The length of the conversation we had over the phone was two minutes and 12 seconds long, I had to look back at my phone log to verify. The woman I spoke with was rude, disrespectful and anything but helpful. I could sense her frustration from the very beginning of the conversation largely due to her not understanding the information I was seeking. To abruptly end the conversation she informed me she did not have time for me due to the fact another customer was standing in front of her and then she hung up the phone on me. The actions of the woman you have chosen to represent your company is anything but friendly or efficient (taken from your website) and in my opinion deserves immediate attention. Before placing the phone call to your establishment I had already anticipated some hard feelings because I was not going to use your company to install the flooring. At no point during the conversation did she contemplate to herself that I am planning on buying a house in the next year and the amount of business that could have generated for your company. Furthermore one of the best marketing tools for a company is word of mouth. I guess in your case word of mouth may not be such a good thing. I can only imagine if she can treat me the way she did this afternoon then I am not the only one that has fallen victim to her horrible demeanor.
• JS

  justin stockwell

  Oct 4, 2013
  5.0
  Great design help from the knowledgeable staff partnered with a good quality installation at affordable prices!

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