Business Details
About
HVAC Contractor
N.E.T.R., Inc. is an HVAC company in Massachusetts, specializing in air conditioning systems and ductless heating. We are the largest ductless contractor in New England and provide residential and commercial services.
Location
Hours
Reviews
4.9
1,513 reviews
5 stars
1,436
4 stars
38
3 stars9
2 stars7
1 star
23
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the professionalism, thoroughness, and knowledge of the technicians, particularly highlighting individuals like Tony, Jesse, and Terrence.
Installation Issues
Several reviews mentioned significant problems with installation quality, including improper setup leading to safety risks and ongoing issues with HVAC systems.
Communication Problems
Customers frequently reported poor communication from the company, including delays in responses and lack of follow-up after service agreements.
Customer Satisfaction
While some customers expressed high satisfaction with specific technicians and services, others reported deep disappointment with overall service and management.
Pricing Concerns
There were complaints about unexpected costs and perceived bait-and-switch tactics regarding service pricing, leading to frustration among customers.
- RARobin Alt6 days ago5.0New hot water heater installed same day as plumbing inspection visit. Dave Waldron, the technician, was very easy and pleasant to work with, and clear very experienced and knowledgeable. We will continue to use NETR for maintenance and repairs down the road.
- AWAnnie WolfNov 13, 20255.0NETR installed our mini splits in summer 2020 and just completed our first maintenance. William, the tech, was friendly, helpful, and competent. He arrived on time and with notice, completed the service efficiently, and was able to answer our questions. NETR was great when they installed our system 5 years ago and I’m glad to see the standard hasn’t changed.
- LSLarry SNov 12, 20255.0William was extremely polite and knowledgeable explaining what was involved in the annual maintenance and then provided a thorough maintenance of the system.He then explained the risks of an electrical surge and recommended a surge protector. William is a credit to N.E.T.R.
- OSOse SchwabNov 7, 20255.0William worked quickly and with intelligence offering a variation of service that benefitted us. He was clear and respectful about all that he did. He knew about the systems and answered our questions thoroughly. He was kind, considerate and offered a great smile. He is a valuable worker.
- DDDeniseOct 31, 20255.0Jeff Anthony and the team at NETR did an excellent job installing my ductless mini split system.Jeff Anthony came in and listen to our families goals for heating and cooling our home. He then walked us through options. He was very knowledgeable about what would work for us , based on our needs. Jeff Anthony went through the paperwork process with us . Which made it possible to get everything done in two weeks. They were on time, professional, and took the time to explain every step of the process. The workmanship was outstanding, and they made sure everything was clean and running perfectly before they left. It’s rare to find such reliable and courteous service — I highly recommend NETR and especially Jeff Anthony for any HVAC needs.
Frequently Asked Questions About N.E.T.R., Inc.
What services does N.E.T.R., Inc. provide?
N.E.T.R., Inc. specializes in air conditioning systems and ductless heating, offering both residential and commercial HVAC services.
Where is N.E.T.R., Inc. located?
N.E.T.R., Inc. is located at 85 Flagship Dr, North Andover, MA 01845, USA.
What are the operating hours of N.E.T.R., Inc.?
N.E.T.R., Inc. is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact N.E.T.R., Inc. by phone?
You can reach N.E.T.R., Inc. by phone at +1 781-933-6387.
When was N.E.T.R., Inc. established?
N.E.T.R., Inc. was established in 1989.
Is N.E.T.R., Inc. active on social media?
Yes, you can find N.E.T.R., Inc. on Facebook at facebook.com/netrinc and on Twitter with the handle @NETRinc.
What should customers know about nearby places when visiting N.E.T.R., Inc.?
Customers visiting N.E.T.R., Inc. can also explore Broadway Kids, a local theatre and music school nearby, or visit Integrated Medical Systems if they have medical needs.
Are there any nearby services for electronic equipment or repair close to N.E.T.R., Inc.?
Yes, InstallerNet offers event planning, IT service and computer repair, and automotive repair nearby, and CAVT Solutions is available for audio visual equipment and electronics.
What nearby fitness and wellness options exist near N.E.T.R., Inc.?
Nearby, you can find North Andover Chiropractor - In8 Wellness Center for chiropractic and holistic nutrition services, as well as Irwin Fitness & Health and Micro Ice Training Center of America for fitness and sports recreation.
How can nearby legal services benefit customers around N.E.T.R., Inc.?
Customers near N.E.T.R., Inc. have access to various legal services including divorce and family law, and criminal defense from offices such as Law Office of Anthony J. Takis, LLC, Law Offices of Robert P. Luber, and Farhat Law Boston.