Customers consistently praised the professionalism, friendliness, and responsiveness of the technicians and office staff.
Efficiency
Many reviews highlighted the quick and efficient service provided by the technicians, often completing jobs in a timely manner.
Quality of Work
Overall, customers expressed satisfaction with the quality of work performed, noting thoroughness and attention to detail.
Pricing Concerns
Some customers raised issues regarding pricing transparency, with a few feeling that charges were misleading or excessive.
Communication
Customers appreciated clear communication regarding the scope of work and were generally satisfied with the scheduling process.
KD
Kelley Doyle
6 days ago
5.0
Baker Elman was great! They quoted me a time frame for this work to be done in one visit and delivered in that same timeframe. Clear and accurate communication with the office on scheduling. Prompt notices on when they left the shop and when they arrived. Direct explanation of how the work would go and possible issues. We’ve been a client for 18+ years and my parents were clients for 40+. I’m calling them again when the next thing goes wrong in our super old house.
WW
W-S W
Nov 14, 2025
5.0
I would like to share my exceptional experience with Accurate Baker Elman at Newton, MA. I had a water heater valve leaking issue. I searched the internet and determined to pick this one because it has the most reviews with score 4.9/5! My selection proved to a wise decision. Soon after I scheduled on line Susan called me to collect more information to speed up the process. During our conversation I asked Susan if the service can be done prior to my scheduled date and she promised to try her best. This morning Susan told me she indeed found an available time I wished for. I am so glad for that. In the afternoon John Lamb came to my home and did the repairmen smoothly. John is very courteous, professional and very helpful when I asked other things about the heater. I highly recommend Accurate Baker Elman.
KW
Kenneth Wing
Nov 13, 2025
5.0
Solved the problem and was available to answer any and all plumbing questions or problems.
EG
Edward Gugliotti
Nov 13, 2025
5.0
Zack serviced my boiler and was a consummate professional. He explained in detail everything he was doing and made useful suggestions as well. He seemed extremely knowledgeable and proficient in his job. I would highly recommend both Zach and his company!
GK
Gerry Koocher
Nov 11, 2025
5.0
Responded in a very timely manner. Plumbers were professional, friendly, courteous, and fixed the problem. Excellent service.