Boston Standard Company

Reviews

• HE

  Holley Luv Emmanuel

  1 day ago
  5.0
  Olivia, and the apprentice were very professional and knowledgeable about the job. She went above and beyond what she needed to do. She also was able to help out with a small problem with the washing machine. She recommended a local company to look at what needed to be repaired on the washing machine leak. I will definitely keep BSC on speed deal for future plumbing needs and maybe some HVAC needs in the near future. **Added a before & after picture**
• EZ

  Elen Zurabyan

  2 days ago
  2.0
  Tech for my HVAC system was very nice and professional, but suggested a replacement of a part without taking a deep look into the system and cleaning out some of the obvious pipes. I had another vendor look at it and the issue was fixed within 15 min after cleaning out a pipe for $100 service call. $200 cost for the visit from Boston Standard seems excessive and yielded no results except a recommendation to follow up with replacing a working part that would have cost me over $2500.
• SJ

  Sonji Justice

  Dec 30, 2025
  5.0
  Replacing a boiler is so expensive and now I see why. Boston Standard is a well oiled machine. A team (the installers, the hauler, curbside pickup, the electrician, the lead, the butcher, the baker, and candlestick maker) showed up on one of the coldest and windy days this December and dived right in. Absolutely, I love working with professionals because they help in maintaining my quality of life. For all of the above, I'm giving Boston Standard 5-stars. Thank you🌷 S Justice
• EP

  Elizabeth Peters

  Dec 29, 2025
  5.0
  Last week our boiler died- right before Christmas. One Boston Standard team came the next morning to assess the situation on December 23 and give us options. We decided on a new boiler. Alex and Kenny showed up the next day - Christmas Eve at 7:30 am! - and again on December 26th, working hard and carefully to clean out the old, messy boiler and install a pristine new one. They were thorough, helpful and extremely pleasant to work with. They cared about every aspect of the installation being done well, and we've been delighted with the result.
• CR

  Collin Rhea

  Dec 23, 2025
  2.0
  I rarely leave negative reviews, but this experience warrants one so others can make an informed decision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was “fixed” when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner’s perspective, it felt like troubleshooting & training was being done live on my house, at my family’s expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

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