Several customers reported feeling overcharged for services, with some describing aggressive sales tactics and high estimates for repairs.
Service Quality
While many technicians received praise for their professionalism and expertise, there were notable complaints about poor service, including missed appointments and unqualified technicians.
Customer Experience
Customers expressed frustration with scheduling issues, including long wait times for service and lack of communication regarding appointments.
Positive Technician Feedback
Many reviews highlighted specific technicians who provided excellent service, demonstrating professionalism, thoroughness, and effective communication.
CP
Cliff Peacock
3 days ago
5.0
Nick T. was friendly and knowledgeable. Took care of our current service needs while discussing things to prevent issues in the future. His help and work was high quality and greatly appreciated.
BB
Bill Brown
6 days ago
1.0
These guys park on a tiny street like they own it my neighbor called the cops on them because they were blocking the street. Do you think they care about safety or you you are misinformed
GD
Galina Dubrovsky
Dec 24, 2025
1.0
The plumber showed up today to fix a clog in pipe that leads to my kitchen disposal. Said he'd have to cut parts out, replace them—total cost is around fourteen hundred dollars. I asked if cleaning might work. And he said: - charge will be over four hundred just to try, and then if it does not work another fourteen hundred more to fix it. I gave him sixty-nine for the visit and sent him off. One hour later, another guy from a different company came over. He even think a minute what approach to use and cleaned the clog perfectly for two hundred twenty-five bucks. Nobody should ever hire Sila, that company—total rip-off.
RH
Robert Hale
Dec 14, 2025
5.0
New gas furnace and air conditioner installed yesterday, less than 24 hours after furnace failed. Sila's service was extraordinary. The problems with the furnace were quickly determined and my options fully explained. The install technicians, Jorge Rosario and Michael Huynh, were on time, professional and highly trained. I can't recommend Sila more highly.
DF
Dan Flaherty
Dec 9, 2025
1.0
BUYER BEWARE…Aggressive Sales, Unethical And Overpriced and most IMPORTANTLY Unsafe!!! Sila Hanover!!
I was a repeat customer and unknowingly overspent on a new HVAC system 2 years ago after they told me my current system was “unsafe” …didnt think much about it until fast forward on 12/4/2025 I had a scheduled Sila tune up of my 2nd older unit that had been running fine for $99.00…the tech had a very aggressive sales pitch which I declined as unit was still running and he said it was ok but old. They had my business I was just delaying until the unit failed!!! however later that night, only hours after the tech inspected and tuned up my unit, the heating system failed to shut off and kept pumping out heat even after I shut the thermostat off…I called Sila and explained the situation to them..that a tech had only hours before serviced my unit, and they would not come out to my house…I was on the phone explaining to them that I felt it was unsafe as my thermostat was off yet the heat was still pumping out and the house was reading 85 degrees. They would not come out and finally explained that I should just use the kill switch and shut all heat down and they would be out the next day…IT was Only 30 degrees out!!! Well the tech showed the next day and couldnt explain how but that two wires had melted in the unit coincidentally hours after their tech was “doing a tune up”…I saw the two melted wires which definitely would have caused a fire if I left the unit running as they originally told me because they couldn't come out. This tech said he could replace the wires but system was unsafe and I needed to buy a new system for a great low price of $25,000!!! sounded familiar to the same aggressive fraudulent sales pitch I had gotten from Sila in the past…I kicked them out of my house and found a local guy that repaired my system for 200 dollars and stated he would replace system when time was right for only $9000…heat has been working fine and putting off new system until needed!!!
I 100% believe they set my system up to fail or at the very least their incompetence caused it to fail and then they hit me with the unsafe line and a big price on a new system…Do Not Trust Sila !!!!
Frequently Asked Questions About Sila Heating, Air Conditioning, Plumbing & Electrical
What services does Sila Heating, Air Conditioning, Plumbing & Electrical provide?
They provide same day HVAC, plumbing, and electrical services with over 30 years of experience.
What are the operating hours of Sila Heating, Air Conditioning, Plumbing & Electrical?
They are open 24 hours a day, 7 days a week, every day of the year.
Where is Sila Heating, Air Conditioning, Plumbing & Electrical located?
They are located at 155 Webster St, Hanover, MA 02339, USA.
Since when has Sila Heating, Air Conditioning, Plumbing & Electrical been established?
The company has been established since 1989.
How can I contact Sila Heating, Air Conditioning, Plumbing & Electrical?
You can reach them by phone at +1 781-205-9988.
Is Sila Heating, Air Conditioning, Plumbing & Electrical active on Facebook?
Yes, they have a Facebook page named 'Sila Heating, Air Conditioning & Plumbing (Boston North Shore Area)'.
What nearby contractors can customers visit near Sila Heating, Air Conditioning, Plumbing & Electrical?
Nearby contractors include KAKS Basement Finishing & Design and Boston Metro Solution. Customers can coordinate with them for related home improvement projects along with HVAC or plumbing services.
Are there any dining options near Sila Heating, Air Conditioning, Plumbing & Electrical?
Yes, Bay State Seafood Express is a nearby restaurant where customers can enjoy seafood before or after their visit.
What fitness or recreational facilities are close to Sila Heating, Air Conditioning, Plumbing & Electrical?
Nearby options include Shea Training Systems gym, Xcel Taekwondo & Fitness Center, CrossFit South Shore, and Row & Ride gym/boot camp for customers interested in fitness activities.
Are there any arts or dance schools near Sila Heating, Air Conditioning, Plumbing & Electrical?
Yes, Cheer Essentials and Bethany's Center for Dance are nearby dance schools offering performing arts activities customers might find interesting.