Hampton Flooring Center

Reviews

• JB

  Jeff Bryda

  Sep 17, 2025
  5.0
  They were friendly and easy to work with. They were able to work with my schedule and were respectful of my time. They cleaned after themselves as they go.They performed quality work and offered quality materials. Rui is an asset to his company. He was knowledgeable and was able to deliver exactly what we wanted . Thank you Rui and crew for a job well done. We are happy with the install of our flooring.
• BS

  BJ S

  Aug 9, 2025
  3.0
  To Jill's response: Hi Jill, it's Brenda. Thanks but I already told Chris (an owner) about my concerns with the tile on the landing when they completed the job. He saw the floor and agreed with the problems. Lower height than original (~1/4" on one side), sloped, not squared to the space, etc. I saw no purpose in having the same installers come back, demo the floor, pull up all of the new base board trim, since during installation I repeatedly expressed my concerns about the issues and the older fellow ignored them (Im not sure he speaks or understands English as he relied on the younger man for translation). And who would repair the base trim, patch the nail holes, caulk the gaps, and repaint properly? I told Chris I expected you to make it right if they crack by having Angel redo them and he agreed. Same with the carpet. Who is going to come and hammer down the tacks properly and touch up the walls and trim (I only discovered it all after they left)? I didnt get the sense the original installers would be very receptive to that and I wouldn't trust them with the paint job. I've already had most of it taken care of anyway at my own time and expense. I believe you do care, it's just that you aren't really able to make things right in terms of full repair to the entire area that's affected Things need to be done properly and carefully the first time. Many installers are quite capable of that. ‐------ Original revew: Having used Hampton Flooring for several projects, I highly recommend only using Angel for any tile and wood/engineered wood floor installation. He and his team deserve 5 stars without question! His work is exceptional and beautiful! And he is truly a pleasure to work with. In addition, I have always had a very good experience with the sales staff and owners and they really go the distance with trying to source what you want. I'd give another 5 stars there. However, since this review is for the whole company, you should know most installation is outsourced and my experience with that wasn't great. Uneven and improper installation of tile that I suspect will crack where it is sloped. Carpet installation resulted in cut bare feet from tacks not being hammered down, as well as marred walls and scratched newly painted trim. Required sanding and repainting and wall touch up of newly painted walls. Installation and proper job completion is the most important thing and that's where Ive been disappointed with the outsourced work... that's why I only give 3 stars overall with this updated review, having given 5 stars previously from jobs Angel did in 2019.
• RH

  Ron Heald

  Apr 17, 2025
  5.0
  We have done business with Hampden Flooring 3 times now. Each time we have had an excellent experience. Rui Cunha was our sales person and he was excellent; great communication, great product knowledge, very friendly and very responsive. The installers did quality work and are very friendly. I cannot recommend them highly enough; great company to work with.
• JB

  Jonah Brugger

  Sep 1, 2023
  5.0
  We had Hampton Flooring Center re-tile our kitchen and I was really happy with the results. The have a great system from determining quotes: the rep that came over for measurements was extremely professional and they were able to come up with a details (itemized) quote the same day with clear expectations. They were able to schedule us quickly and completed the entire project in 3 days. I especially like how professional all three of the guys working at my house were and the time the team spent with the prep and underlayment before laying tile: Tile is all about your base and they really nailed that part! I would absolutely use them again when I have another flooring project.
• DM

  Dan Maguffin

  Jul 26, 2022
  1.0
  BUYER BEWARE!!! STAY AWAY!!!  This is one of the most dysfunctional, incompetent, inefficient bunch of clowns I have ever worked with as a consumer. They took my deposit fast enough and scheduled me for the start of my project but they never told me that they outsourced to another company who does the actual refinishing of my floors. The day came and no one showed up. We called HFC and were told that they had no idea, no clue, whether or not anyone showed up. That is when we found out that HFC outsourced. Day 2 came and no one showed up. We were promised, assured by HFC that a crew would start on Day 3. You guessed it, no one showed up. We then discovered that the company that they outsourced to never, ever had our name or address on file. That company had no idea. HFC never clearly communicated our name or address. They promised and promised but all they did was give us the runaround. They were NOT forthright but they WERE dishonest. It was just one ridiculous thing after another. HFC provided nothing short of absolutely, unequivocally the worst customer service I have ever, ever experienced. STAY AWAY!!!!!!

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