About
Septic System ServiceExcavating Contractor
R M Ratta Corp provides residential septic pumping, residential septic installation, portable toilet rental, commercial septic services, Title 5 Inspections, and excavation to the Ayer, MA area.
Location
Hours
Reviews
4.8
166 reviews
5 stars
158
4 stars2
3 stars0
2 stars1
1 star
5
What are people saying?
AI-generated from recent customer reviews
Reliability
Customers consistently praised R M Ratta for their punctuality and reliability in service delivery.
Customer Service
The business received high marks for friendly and professional customer service, with many reviews highlighting the helpfulness of both office staff and technicians.
Quality of Work
Reviews frequently mentioned the thoroughness and professionalism of the service provided, with many customers expressing satisfaction with the quality of work.
Communication
Customers appreciated the clear communication regarding scheduling, service details, and pricing, contributing to a positive overall experience.
Pricing Concerns
A few customers raised concerns about pricing, specifically mentioning instances of perceived overcharging for services.
- LJLinda JonesNov 16, 20255.0''We've used Ratta for septic pumping and various repairs for several years and we've always been very happy with them. They show up on time, they're friendly, knowledable and professional. Their pricing is very competitive and we've never had a single issue with the work they've performed for us. The office staff is helpful and making appointments at convenient times for us is a breeze. We hope to be able to continue to use Ratta for many more years."
- WMWilliam MNov 15, 20255.0The customer service was exceptional. I was not able to attend, so they came to the house, pumped the tank. Inspected it. Left everything as they found it--no mess. Then a day later. They sent a report, did not try to upsell on extra work, and sent pictures of the process. I also liked the prices, it was less than what I paod on the tank 5 years ago with another company.
- GDGary DoniaNov 10, 20255.0From start to finish, my experience with R.M. Ratta Corp was absolutely outstanding. Everyone I interacted with — from the office staff to the technicians — was professional, courteous, and thorough. Scheduling was simple, communication was excellent throughout, and payment afterward was quick and convenient. They not only handled my septic pumping perfectly but also went above and beyond by identifying an issue with my alarm system in the basement. They correctly diagnosed it as a problem with the floats and even recommended a trusted local company, Hall Pump, to handle the repair. Thanks to R.M. Ratta Corp’s expertise and attention to detail, everything is now working perfectly. I couldn’t recommend them more highly — five stars all the way!
- DPDerek PerlmanNov 7, 20255.0Great company to use for pumping your septic tank. They are a pleasure to work with and, critically, the one time I had an emergency clog in the system, they rushed someone over on the same day and fixed the problem immediately. Highly recommend!
- CSCindy SurdamNov 3, 20255.0When I needed to sell my parents house R M Ratta Corp inspected the Septic system, identified an issue, and fixed it promptly for a reasonable price. I've very happy with the service I received.
Frequently Asked Questions About R M Ratta Corp
How often should I have my septic tank cleaned?
It is recommended that your system be serviced every one to two years. However dwellings with family members of 3 or more should service their system annually. If you have a garbage disposal and use it more than sparingly, then your system should be pumped mandatory on a yearly basis. Older homes with small older systems may require pumping more frequently.
How close do you need to get to the septic tank?
Our truck carries approximately 200 feet of hose. More hose is available at an additional cost.
My drains are gurgling, what is wrong?
In most cases you probably have a plugged main line or your septic tank is flooded or overfull. But, in some cases a vent problem could cause gurgling. Please call us for a camera inspection of your main sewer line.
How often should I have my septic tank cleaned?
Your septic system should be serviced every one to two years. Systems in homes with 3 or more family members or with frequent garbage disposal use require annual pumping. Older, smaller systems may need more frequent service.
What is the maximum distance your truck can reach to service my septic tank?
Our truck carries approximately 200 feet of hose. Additional hose is available at an extra charge if needed.
What causes gurgling drains and how can you help?
Gurgling drains usually indicate a plugged main line, a flooded septic tank, or a vent problem. We offer camera inspections of your main sewer line to diagnose the issue.
What septic services does R M Ratta Corp offer?
We provide residential septic pumping and installation, commercial septic services, portable toilet rental, Title 5 Inspections, and excavation services.
When is R M Ratta Corp open for service?
Our regular hours are Monday to Friday, 8:00 AM to 5:00 PM. We are closed on weekends and major holidays but offer 24/7 emergency services.
What payment methods are accepted at R M Ratta Corp?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Where is R M Ratta Corp located?
Our office is located at 81 Westford Rd, Ayer, MA 01432, USA.
What nearby places can customers visit when coming to R M Ratta Corp?
Customers visiting R M Ratta Corp in Ayer, MA can explore local places such as the Shanklin Music Hall for live entertainment or shop at nearby grocery stores like Horizon Milling and Nasoya.
Are there nearby businesses that complement R M Ratta Corp's services?
Yes, nearby businesses such as P.K. McGuane Plumbing and Heating offer plumbing and HVAC services, which may complement your septic needs. Also, Orion Industries provides professional and industrial services in the area.
How can visitors use local transit or amenities to reach R M Ratta Corp?
While specific transit stations aren't listed, visitors can use local businesses nearby like Shanklin Corporation and Orion Industries as landmarks when navigating to R M Ratta Corp at 81 Westford Rd, Ayer.