Business Details
About
HVAC Contractor
At Pioneer Comfort Systems, we’ve been proudly serving homes and businesses in the Shreveport area for more than 60 years. From home heating and air conditioning to indoor air quality and plumbing, we are your one-stop destination for all the products and services you need to stay comfortable at home.
Location
Pioneer Comfort Systems
1030 East Bert Kouns Industrial Loop, Shreveport, LA
71105, United States
Hours
Reviews
4.9
708 reviews
5 stars
666
4 stars
19
3 stars7
2 stars3
1 star
13
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians consistently demonstrated professionalism, courtesy, and thoroughness during service visits.
Customer Service
Customers appreciated the prompt and friendly service, with many highlighting effective communication and support.
Technical Expertise
Technicians were noted for their knowledge and ability to diagnose and resolve issues efficiently.
Maintenance Plans
Several customers expressed satisfaction with the maintenance plans offered, finding them worthwhile for ongoing service.
Mixed Plumbing Feedback
While HVAC services received high praise, some customers reported dissatisfaction with plumbing service pricing and recommendations.
- DRDavid Reynolds4 days ago5.0Andrew did a thorough inspection and service inside and outside units. Very nice gentleman and very knowledgeable about air conditioning equipment.
- MOMark OwensNov 14, 20255.0The tech was on time and very detailed during the AC maintenance. He showed us everything he inspected and was very professional. I definitely recommend them.
- MJMark JNov 12, 20255.0I had a “service required” message show up on my thermostat when I turned my furnace on (Carrier). My son has used Pioneer in the past and we have been very impressed with their work so we called them for a service call. Not only were they able to make the service call in the same day, but they also informed us of a “special” they had where they would waive the service call fee ($137) if we would donate 5 non-perishable food items, which they give to needy families. The service tech informed us they do this for a week or so during the fall every couple of years (pretty amazing). Regarding the service call, I was extremely impressed with the technician. He was very professional, very knowledgeable and thorough. He explained each step as he diagnosed the problem and (because of my curiosity) explained things about my system that I didn’t know. My particular problem involved dirt dobbers nesting in a gas vent which caused an issue with a sensor. Even after he had the system up and running he continued to check things (including the exhaust flue in the attic) until he found the cause of the problem (dirt dobbers). My experience with other techs in the past is that they typically quit looking after the system is running correctly. So in my opinion Brian went above and beyond. Finally, he was very pleasant to deal with. I have no problem recommending Pioneer to others.
- AKAmy K.Nov 11, 20251.0Salesman was dishonest with both my husband and me. We asked if they would be running cameras in our system to see the debris and the results to know if it was clean and we were both told yes at 2 different times. A camera was never used in our system, prior to or afterwards. Tech said they don't have cameras. We still have debris blowing out of our vents. We has a damaged duct that is replaced prior to cleaning. Cause of the debris. Since we still have debris blowing out of vents, it obviously isn't clean. Cost was ridiculous and still not clean. Don't use them! Find someone else!
- JHJohn HaynesOct 30, 20255.0Hunter was my tech today for maintenance. Prompt, thorough and professional (and friendly). Pioneer has done a good job for us and I feel like the maintenance contracts they offer are very much worthwhile. HVAC maintenance is such a necessity where we live as this climate is tough on systems. I trust this outfit to do right by us and Pioneer have not disappointed.
Frequently Asked Questions About Pioneer Comfort Systems
What services does Pioneer Comfort Systems offer?
Pioneer Comfort Systems offers heating, cooling, air quality, plumbing, trenchless pipe repair, water heaters, HVAC maintenance, HVAC service, plumbing maintenance, plumbing service, and air duct cleaning.
What are the operating hours of Pioneer Comfort Systems?
Pioneer Comfort Systems is open daily from 7:00 AM to 5:00 PM.
Where is Pioneer Comfort Systems located?
Pioneer Comfort Systems is located at 1030 East Bert Kouns Industrial Loop, Shreveport, LA 71105, USA.
Which brands are available at Pioneer Comfort Systems?
Pioneer Comfort Systems carries brands such as American Standard, Nu Flow Technologies, Navien, and Rheem.
What payment options does Pioneer Comfort Systems accept?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
How long has Pioneer Comfort Systems been serving the Shreveport area?
Pioneer Comfort Systems has been proudly serving homes and businesses in the Shreveport area for more than 60 years since 1960.
What special services does Pioneer Comfort Systems provide?
They specialize in same day next day service, Nu Flow pipe lining repair, and trenchless pipe repair.
Are there gyms near Pioneer Comfort Systems where customers can work out?
Yes, nearby gyms include Crossfit, CrossFit SBC, AcroSports of Shreveport, and Tiger Rock Martial Arts which customers can visit before or after servicing their HVAC or plumbing needs.
Where can customers find nearby automotive services around Pioneer Comfort Systems?
Nearby automotive services include Safelite AutoGlass for auto glass repair and High Lifter Products for automotive repair needs.
What nearby places provide convenience and dining options?
Race Way nearby offers convenience store services, gas station, and breakfast and brunch restaurant options useful for customers visiting Pioneer Comfort Systems.