Southland Air Conditioning & Heating Inc

Reviews

• JS

  Jonathan Sanders

  Aug 12, 2025
  1.0
  WOULD NOT RECOMMEND! I had a new unit installed by Southland just 13 months ago for an apartment. I chose them because I wanted a reputable company with years of local experience. Last month, the unit started blowing barely cool air. A technician came out and said there was a refrigerant leak, quoting me $500 for a dye test and $100 per pound of coolant — for a total of $1,300–$2,000. He apologized and implied it was likely a manufacturer defect. This was the unit they recommended — not a budget model, but supposedly a reliable one. Friends of mine familiar with HVAC work told me that a major refrigerant leak this soon is usually the result of a poor installation, not the equipment itself. When I called to raise this with the company, they just put me back in touch with the same technician, who repeated his earlier explanation. I asked to speak with a supervisor, and they sent a senior technician. He found the leak in the condenser coil immediately — without a dye test. So why was I told I “needed” a $1,600 dye test in the first place? Now, the repair estimate is $3,000 for a unit that’s barely over a year old. I asked for a call back from the office to discuss next steps — no one called me back. At this point, it’s clear to me that Southland is more focused on charging customers as much as possible than on standing behind their work. To make matters worse, when I pressed them about the issue, they told me the company was under “new management” and that my install was done by the “old business” — yet my invoice from 13 months ago says Southland, their text messages say Southland, their website says Southland. They repeatedly tried to use this as an excuse, as if the problem wasn’t their responsibility. I originally chose Southland because of their history as a local small business. I’ve since learned they were bought by an equity firm that seems more interested in profits than in doing right by customers. If you’re looking for an HVAC contractor, find someone local who will take ownership of their work. Avoid this company. ***the owner reply on google stating to call them back is an automatic reply. They have my contact, don't be fooled, this company has no idea how to deal with customer complaints, or they would of called me back after the technician's inspection (I gave them 3 weeks before writing this review)***
• GG

  Galen1218

  Jul 21, 2025
  1.0
  Warning! Be careful! Southland Air Conditioning & Heating is now owned by Southern Air NOLA. I called Southland's phone number when my HVAC stopped working last week. The technician who came out in response to my call told me I needed to immediately buy a new HVAC system "because of mold." He said it could cost as much as $30,000. La Grange A/C & Heating, the reputable company I called for a second opinion, fixed my HVAC by replacing a blower motor at a very reasonable price.
• HR

  Hugh Reinhardt

  May 23, 2024
  5.0
  The two installers, Chris and Selvin, were professional, friendly and very courteous, with attention to detail. Chris would take time to answer any questions I had without reservations. I felt sorry for them having to work up in my hot attic. God bless them. Thank you for your hard work.
• RR

  Rockin Robin

  Sep 14, 2022
  5.0
  Hi, my name is Robin. Right off the bat, the consultant was very nice, relatable, honest and reasonable. I chose this company because my dad swore by Southland AIr Conditioning and heating, Inc. for many years. I couldn’t have asked for more sincerely pleasant, professional and informative installers, named Justin and Charles. They not only worked fast, cleaned up behind themselves, gave me tips, but wired things differently to make things simple and easy for me to get to and easy for me to understand, a single woman. I can’t say enough positivity on Justin and Charles ! I had a wonderful experience and would recommend them to anyone!!! 😊
• SD

  Sandy Desselle

  Mar 7, 2022
  5.0
  Johnathan was right on time and was a super friendly/knowledgeable technician giving me great advice/suggestions on some repairs that could be done to avoid future problems and longer unit life…..highly recommend Jonathan

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