Business Details
About
Heating ContractorAir Quality ConsultantAir Conditioning ContractorHeating Equipment SupplierHVAC Contractor
At Elder Heating and Air of Louisville, KY we believe that being locally family-owned along with our genuine commitment to customer service is what sets us apart from other HVAC companies. We know you work hard for your money and we see it is as a privilege to be allowed into your home.
To show this appreciation and reflect our attitude, we have and always will hold ourselves to the highest standards, in order to ensure that our work is of the utmost quality. This commitment starts with the little things such as a friendly smile when you answer the door and ends with us double and triple checking our work to ensure that we have completed the job safely and correctly.
Location
Hours
Reviews
4.9
531 reviews
5 stars
501
4 stars
12
3 stars4
2 stars4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service provided by technicians, although there were some complaints about rude interactions with office staff.
Timeliness
Customers frequently noted the prompt response times and timely appointments, often receiving same-day service.
Quality of Work
Overall, the quality of work was highly rated, with technicians being described as knowledgeable and thorough in their service.
Pricing
While many found the pricing reasonable and fair, there were some concerns about high costs for certain services and diagnostic fees.
Reliability
Elder Heating and Air is often recommended for their reliability and trustworthiness, with many long-term customers expressing satisfaction with their services.
- JMJames Masters2 days ago5.0Knowledge and communication was top notch. Professional installation with attention to detail. Highly recommended!
- JBJoe BDec 30, 20255.0We have used their services multiple times now, and have always had a positive experience. They have responded quickly and made us a timely same day appointment when possible. Not once have they tried to upcharge us like the “bigger brand name” company in the area. Will be continuing service with them and plan to always recommend them.
- PHPastor HaydenDec 5, 20255.0I really Appreciated The fast and friendly professional service that we received. The technician came out and diagnosed the problem and fixed it. He also took the time to explain to us how to maintain and avoid experiencing the same problem going forward. I most definitely will highly recommend Elder Heating And Air! Great Job!!!
- GEGene EisenbergDec 3, 20255.0Took a bit longer than expected between diagnosing the problem and installing the part, but I understand - a part had to be ordered and sometimes these things take time. The important thing is the job was done thoroughly, and the furnace is working perfectly just in time for the first snow.
- JHJennifer HowardNov 19, 20255.0I love the safety and security that Elder’s Heating and Air provides my family with their fall and spring checkups. The peace of mind it gives our family is priceless. And I have met several staff members with the company. They have always been very courteous and respectful to us and our home. The front office staff is also very prompt with their communication. We have always been pleased and satisfied with the work done by Elder Heating and Air.
Frequently Asked Questions About Elder Heating and Air
What services does Elder Heating and Air provide?
Elder Heating and Air offers HVAC services including AC installation and repair, heating installation and repair, and indoor air quality solutions.
Where is Elder Heating and Air located?
Elder Heating and Air is located at 5800 Fern Valley Rd #100, Louisville, KY 40228, USA.
Are Elder Heating and Air's services available every day?
Yes, Elder Heating and Air operates 24 hours a day, 7 days a week.
What payment options does Elder Heating and Air accept?
They accept American Express, cash, financing, MasterCard, and Visa.
Is Elder Heating and Air affiliated with any brands or associations?
Yes, they are a Trane Comfort Specialist and carry the Trane brand.
Since when has Elder Heating and Air been established?
Elder Heating and Air has been serving customers since 1972.
How does Elder Heating and Air stand out from other HVAC companies?
They are locally family-owned with a strong commitment to customer service, ensuring quality work with a friendly and professional approach.
What are some nearby businesses to Elder Heating and Air?
Nearby businesses include Top Quality Auto Detailing, J Fusion Repairs, All-star Gymnastics, and M&M Stone Countertops.
Are there any fitness or recreational centers near Elder Heating and Air?
Yes, All-star Gymnastics and All-Stars Gymnastics & Cheer are nearby gymnastics and recreational centers.
How can exploring nearby places enhance my visit to Elder Heating and Air?
You can plan your visit around nearby spots like Fern Valley Hall for events or grab services from Top Quality Auto Detailing, making your trip more productive and enjoyable.