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About
Window Installation ServiceWindow SupplierDoor SupplierSiding ContractorHome Improvement Store
Experience Window World's unrivaled ENERGY STAR replacement windows, doors, vinyl siding, shutters and more. Contact us to schedule your free in-home quote today!
Location
Hours
Reviews
4.6
154 reviews
5 stars
131
4 stars
8
3 stars
3
2 stars
3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised the professionalism and friendliness of staff, several customers reported poor communication and delays in service.
Installation Quality
Installation experiences varied significantly; some customers were very satisfied with the professionalism and efficiency of the installers, while others reported issues with cleanup and installation errors.
Product Satisfaction
Many customers expressed satisfaction with the quality and appearance of the windows, but there were complaints about specific issues like leaks and improper sizing.
Timeliness
There were numerous complaints about delays in installation and service, with some customers waiting several months for their projects to be completed.
Overall Experience
Overall, experiences ranged from excellent to very disappointing, with some customers highly recommending the service while others warned potential buyers to be cautious.
- TETheresa EdwardsNov 3, 20255.0Overall excellent experience with Window World. Professional and knowledgeable salesperson and the installation was all done in one day. I will use Window World for other products in the future. Highly recommend!!!
- APAngie PorterOct 20, 20251.0Have been waiting approx 8 months for a repair to my storm door installed by window world. Same answer every time, "when we have someone in the area". They do not have a problem being in the area when selling but if you have a problem Buyer Beware!
- LJLogan JonesAug 14, 20255.0Great customer service from great people!! Buy your windows local and you will not regret it.
- MMMike MastinAug 14, 20255.0A great experience, would recommend to all of my friends, Jason was very helpful and knowledgeable. The windows arrived on time and are perfect, couldn't be happier, thanks Window World!
- HCHollie CraftAug 8, 20251.0Terrible experience and customer service. We had Window World replace all the windows and a glass door in our home last September 2024. Fast forward to August 2025 and we find water and mold growing under the trim around almost every window. Window World sent the same inexperienced installer to investigate and he even admitted to not sealing the outside of the windows at installation. The "lead" installer came out yesterday(Thursday) and claims they are sealed. We requested his boss call us the same day it's now Friday evening and we have yet to receive a call. So much for customer service and satisfaction.
Frequently Asked Questions About Window World of London
What types of payment methods and financing do you offer?
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
Will the replacement windows be installed from the inside or outside?
The majority of our replacement windows are installed from the outside. In some situations it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation?
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
How long will it take to get my replacement windows? How much time should I allow for the installation?
Since every window ordered is custom-built to fit your home and design choices, manufacturing times vary. Once delivered, the type of window being installed and the type being removed help determine the amount of time needed to complete the job. On average, each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
What type of warranty is available for my windows?
All windows and patio doors we sell come with a manufacturer’s lifetime limited warranty and a repair labor guarantee, good for as long as you own your home! Contact us or see our warranties page for more details.
What happens to my old windows?
After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as it arrives for your installation.
What do I do if there is a problem with the windows?
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. You are always welcome to contact us for help.
What payment methods does Window World of London accept?
Window World of London accepts cash, check, and financing options (subject to approved credit). Contact them for current financing promotions.
How and when are replacement windows installed?
Most windows are installed from the outside, but sometimes from the inside depending on your home. Installation typically takes one day, minimizing heating/cooling loss.
Are replacement windows available year-round, and will installation affect my home's temperature?
Yes, installation is done year-round. Crews work window by window to minimize heat/cooling loss, and energy savings from new windows outweigh any temporary costs.
How should I prepare my home for window installation?
Remove curtains, blinds, window treatments, and wall decorations near windows. Security sensors should be turned off by your security company, and pathways cleared for installers.
How long does it take to receive and install replacement windows?
Windows are custom-built with varying manufacturing times. Installation averages about 30 minutes per window plus additional time for trim and cleanup, usually completed in one day.
What warranty coverage do the windows come with?
All windows and patio doors include a manufacturer’s lifetime limited warranty and a repair labor guarantee valid for as long as you own your home.
What happens to my old windows after installation?
Old windows are removed and properly disposed of unless you notify the installation crew in advance that you want to keep them.
Who can I contact if I have issues with my new windows?
You can always contact Window World of London for help. Most issues are easily corrected and don't necessarily mean your window is defective.
What are the store hours for Window World of London?
Window World of London is open Monday through Friday from 8:30 AM to 5:00 PM, and closed on Saturdays and Sundays.
What nearby places can I visit around Window World of London?
Nearby you can find Toy Vault and Brickcessories, both toy and hobby stores, as well as Granny Pig's Barbecue restaurant for a meal after your visit. Hopewell Baptist Church and Shady Grove Church of God are nearby religious sites.