Technicians consistently demonstrated professionalism, courtesy, and thoroughness during service calls.
Timeliness
Most customers appreciated the punctuality of technicians, with many noting early arrivals and quick service.
Customer Service
Customers reported positive experiences with friendly and knowledgeable staff who effectively communicated and addressed their concerns.
Quality of Work
The quality of service was frequently praised, with technicians going above and beyond to ensure customer satisfaction.
Communication
Customers valued the proactive communication from technicians regarding arrival times and service details.
CR
Cathy Ray
1 day ago
5.0
Wanted to give a very positive comment about Ray King who serviced my furnace this week. He was very helpful and we had a very pleasant conversation. Appreciated him very much! Thank you Ace Hardware!!
CC
Chris Collins
6 days ago
5.0
Alec Hicks, was my technician today. Very nice and knowledgeable about my system. He explained in detail everything he was doing and why. I purchased a yearly plan which is a good price and it gives me piece of mind. Thank you, Alec
PA
Paul Ayers
6 days ago
5.0
Alec did a very thorough check of our furnace that another local company said was unsafe and must be replaced immediately. Alec did a complete check even using cameras and multiple testing devices which showed the other company's evaluation was totally wrong l. He showed that our furnace is completely safe. He did a great job of explaining everything to my husband and to me. He was very professional but also friendly.
Thank you, Alec.
JS
Jeffrey S
Jan 2, 2026
5.0
Andrew did a great job with a scheduled maintenance on my HVAC system. He phoned ahead, arrived on time, and completed the service quickly. He was pleasant and courteous. 👍
HL
Holly Lemar
Dec 29, 2025
5.0
Took extra tender loving care to come upstairs and wash the parts out since there was no sink in the basement. Also worked around All My sons clothes stacks downstairs. Positive no complaints offered several options for things needed which was nice as well.
Frequently Asked Questions About Ace Hardware Home Services- New Lebanon, OH/ Richmond, IN
What are the operating hours of Ace Hardware Home Services- New Lebanon, OH/ Richmond, IN?
The business is open Monday through Friday from 8:00 AM to 4:30 PM and closed on Saturdays and Sundays.
Where is Ace Hardware Home Services- New Lebanon, OH/ Richmond, IN located?
It is located at 693 Indiana Ave, Richmond, IN 47374, United States.
What type of services does Ace Hardware Home Services- New Lebanon, OH/ Richmond, IN provide?
They provide HVAC contracting services.
How can I contact Ace Hardware Home Services- New Lebanon, OH/ Richmond, IN?
You can call them at +1 765-705-1786 or email info.dtm@acehardwarehomeservicescorp.com.
When was Ace Hardware Home Services- New Lebanon, OH/ Richmond, IN established?
The business was established in 1978.
What is the website for Ace Hardware Home Services- New Lebanon, OH/ Richmond, IN?
Their website is https://www.acehardwarehomeservices.com/offices/richmond.
Are there other HVAC service providers near Ace Hardware Home Services?
Yes, nearby providers include Dick Hill & Son Heating & A/C and another Ace Hardware Home Services location in Richmond, IN.
What nearby businesses can I visit for automotive services around Ace Hardware Home Services?
Nearby automotive service providers include Christopher's Automotive, Davis Transmissions, Kar-Gard Muffler & Shock Center, 765 Auto Spa, Complete auto repair, and Car Clinic.
What local stores are near Ace Hardware Home Services where I can shop for household items?
You can visit Dollar General for discount shopping or Richmond Pools and Spas for pool and contractor supplies nearby.
Are there any nearby packing or storage services close to Ace Hardware Home Services?
Yes, Hoosier Container and Akers Packaging Service Group offer packing supplies and storage services nearby.