Blue Fox Heating, Cooling & Plumbing

Reviews

• MH

  Morgan Holladay

  4 days ago
  5.0
  Ryan M and Joe H were great help with resolving many HVAC service issues throughout the building
• BA

  Bert Allen

  4 days ago
  5.0
  Dylan did an excellent and efficient job in repairing our furnace. He explained the issue and had us up and running in no time. Nice guy and good work! Office was also easy to communicate with! My choice from now on!
• DV

  Daniel Vinson

  5 days ago
  5.0
  Dylan did a fantastic job getting the heat running again. He was thorough and made sure it was all good before leaving.
• KW

  kim walker

  Dec 30, 2025
  5.0
  Rayn mullin was very kind answer all my questions. Explain to me what he was doing. Let me know the cost of everything. Got my furnace running good.
• MR

  Mikel Ringley

  Dec 5, 2025
  2.0
  I don’t write reviews often, but after everything I’ve dealt with since March, I feel this needs to be said. I’ve had this company out to my home five different times for the same AC issue. Every visit ended with the same response: “We can’t find anything wrong,” followed by minor adjustments that never fixed the problem. I’ve worked in this field before, and every time I tried explaining my concerns or suggesting what to look at, I was brushed off with a quick “yeah, yeah,” as if I didn’t know what I was talking about. It felt disrespectful and dismissive. After months of frustration, they finally discovered the real problem: large holes in my ductwork. Something that should have been caught on the very first visit. Instead of offering real solutions like replacing the damaged lines or even giving me a price, they simply put metal duct tape over the holes and left. No follow-up, no communication, no apology. To make it worse, I even spoke to someone in the office who told me, “I’ll have my manager call you back.” I never heard a word. Not a single call, message, or update. This has been stressful enough on its own, but one of their visits happened while I was in the middle of saying goodby to my 17-year-old dog, Nekko. I still had to step away from that moment because these AC issues had dragged on for months. To later learn the system itself was never the problem — just something they overlooked repeatedly — was incredibly disappointing. And after all of this, the issue still isn’t fully resolved. The lines were never fixed just bandaged, no real repair options were offered, and no one has reached out to make it right. This company has the potential to be one of the best in Kokomo, but only if they start truly caring about their customers, listening to concerns, and taking responsibility when mistakes are made. As of now, the experience I’ve had has been extremely unprofessional and far below what any customer should have to deal with. ***********UPDATE************* After posting my review, I spoke with management. The damaged lines have now been replaced, and I genuinely appreciate that. The technician "Dylan Howell" who originally found the problem is also the one who replaced the lines. However, the repair still feels incomplete. I now have brand-new lines tied into an old supply box that still has a taped hole in it, along with old returns. It’s hard not to question why the supply wasn’t replaced at the same time, especially when the lines were already being changed. To me, it doesn’t make sense to install new lines onto an old, damaged supply that clearly has issues. When I purchased the system, I specifically asked about replacing the lines, registers, and the supply box if they were bad, because I would have preferred to do everything upfront. I was told they were fine, so I didn’t replace them. After being repeatedly told the system itself was fine, I assumed my windows were the issue and spent over $13,000 replacing them — only to later learn the real problem was overlooked ductwork damage. I am not asking for anything free. I just wanted accurate information from the start so I could make the right decisions. I was also asked to change this to a 5-star review, but I won’t. I raised it by one star to recognize the line replacement and the tech who took action, but the stress and financial impact still matter. Because my system is now under a long-term warranty with this company for the next 15 years, I will be using them going forward. I just hope future service is handled thoroughly and honestly, with real communication and accountability.

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