HRI Plumbing

4.6
149 reviews
New faucet installation

About

PlumberEmergency PlumbersWater Heater ServiceSewer & Drain CleaningDrainage ServiceLeak Detection ServiceSeptic System ServiceBathroom RemodelerKitchen RemodelerBackflow Prevention
Since 2016, HRI Plumbing has been a trusted professional serving the Springfield community with comprehensive plumbing solutions. Our skilled technicians specialize in a wide range of services, including emergency repairs, meticulous drain cleaning, and expert leak detection. Beyond immediate needs, we are the go-to team for larger projects, offering full-scale bathroom and kitchen remodels, septic system services, and sewer line installations. We are dedicated to providing reliable, efficient service for all your residential and commercial plumbing needs. Protect your home — book your plumbing inspection or repair today.

Details

  • Credit cardAvailable
  • Cash onlyNot available
  • Onsite servicesAvailable

Location

HRI Plumbing
1209 N 8th St, Springfield, IL
62702, United States

Hours

Reviews

4.6
149 reviews
5 stars
126
4 stars
8
3 stars
1
2 stars
2
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers frequently praised the promptness and professionalism of the technicians, highlighting their friendly demeanor and effective communication.

Timeliness

Many reviews noted the quick response times and same-day service, which contributed to a positive customer experience.

Pricing Concerns

Several customers expressed dissatisfaction with the pricing structure, particularly the diagnostic fee and perceived high costs for services rendered.

Quality of Work

Overall, customers were satisfied with the quality of work performed, often mentioning the thoroughness and expertise of the technicians.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding service fees and some instances of perceived overcharging.
  • AK
    Angela Kinner
    Jan 2, 2026
    5.0
    The guys at HRI got us all set up with our water heater in one day. Very professional and friendly.
  • MM
    Melissa McDermott
    Dec 23, 2025
    5.0
    We had a sewage ejector pump crap out on us and flooded our basement. HRI responded promptly and Angel came out and did the work. We were so thankful! They saved us since we were planning on going out of town over Thanksgiving and stressed about everything. We were so pleased with the service we received. Thank you!
  • JL
    Justin Lash
    Oct 2, 2023
    5.0
    I contacted HRI on a Wednesday evening, had an appointment for the following Thursday to look at my water heater due to malfunction. They determined the issue and created a plan for a replacement. The technician was super friendly, and highly professional. It only took Troy a few hours to complete the installation with no mess! Will continue to do work with HRI!
  • MH
    Megan Ham
    Sep 7, 2023
    5.0
    Troy was very knowledgeable and professional. He explained all of the options for redoing my plumbing in a way that was easy for me to understand. I would definitely recommend HRI for any plumbing projects
  • AH
    Alexander Hrynewych
    May 19, 2023
    5.0
    HRI was very responsive . They answered my calls. They showed up on time and listened to my concerns. They understood my problem and offered solutions to my problem. I will definitely use them to address my plumbing problem.

Frequently Asked Questions About HRI Plumbing

What plumbing services does HRI Plumbing offer in Springfield?

HRI Plumbing offers pipe installation, drain cleaning, leak detection, water heater services, sewer line installation, backflow prevention, and more.

Does HRI Plumbing provide emergency plumbing services?

Yes, HRI Plumbing provides emergency plumbing services and is available 24/7 for urgent repairs.