Business Details
About
Flooring Store
Carpetland USA provides carpet, hardwood, laminate, vinyl, tile, area rugs, builder and commercial services in Rockford and Sycamore, IL.
Location
Hours
Reviews
4.6
346 reviews
5 stars
296
4 stars
17
3 stars
8
2 stars5
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Alan, Ben, and Dan.
Installation Quality
The installation teams, especially Luis and Raul, received high marks for their professionalism, efficiency, and attention to detail during carpet and flooring installations.
Product Satisfaction
Many customers expressed satisfaction with the quality of the carpets and flooring products, noting that they met their expectations and transformed their spaces.
Overall Experience
Overall, customers reported positive experiences from the initial consultation to the final installation, often highlighting the seamless process and excellent communication.
Mixed Feedback
While most reviews were positive, a few customers reported issues with customer service and accessibility, indicating room for improvement.
- DDDave Didier6 days ago5.0Entire experience was great from the salesperson to the installers. Installers Luis and Raul were the best! They worked late until the project was complete Thank you
- SBSharon BreenNov 16, 20255.0Process was painless. Installation went as described. Everyone I dealt with was professional and polite.They made a first time doing this go seamlessly
- VTVikki TurnmireNov 14, 20255.0Love it. Pride shows through the workdone. Communication with the store and intaller made me feel comfortable with asking questions.
- JTJane TNov 7, 20255.0Joe and his crew went above and beyond for me. I got into a messy situation with my builder but Joe redeemed the situation by accommodating my needs with the builder and it all worked out great. They installed an engineered hardwood throughout my condo, a vinyl product on my stairs, and Tribeca glazed porcelain tile in both bathrooms. I couldn't be happier with my floors. I would not hesitate to use carpetland for future projects.
- RGRebecca GarlockNov 5, 20255.0From the start working with Tasha and Ben was the best experience. The crew that did my hard surface Chris,Josh and Christian were outstanding, polite and hard workers. The crew that did my carpet Luis and Raul are beyond the best. From start to finish I can’t say enough great things about my experience. If I could give 10 stars ⭐️ I would. I thank you all so much for making my house beautiful. Carpetland is better than amazing.
Frequently Asked Questions About Carpetland USA
What types of flooring do you offer?
We offer a wide range of flooring options including hardwood, laminate, vinyl, carpet, and tile. Each type of flooring is available in various styles and finishes to suit your design preferences and functional needs.
Do you provide flooring installation services?
Yes, we provide professional flooring installation services for all the products we sell. Our experienced installers ensure that your new flooring is installed correctly and efficiently.
How do I maintain my new flooring?
Maintenance depends on the type of flooring you have. Generally, regular sweeping and mopping can keep your floors looking new. For specific care instructions, please refer to our maintenance guide or contact our customer service team.
Can I get a free estimate for my flooring project?
Absolutely! We offer free estimates for all flooring projects. Contact us to schedule a consultation, and we’ll provide you with an accurate quote based on your specific needs.
What areas do you serve?
We proudly serve customers in Rockford and Sycamore, IL. Visit our stores in these locations to see our wide selection of flooring options and speak with our knowledgeable staff
Do you offer financing options?
Yes, we offer flexible financing options to help you get the flooring you need without breaking the bank. Speak with our financing specialists to find a payment plan that works for you.
How long does the installation process take?
The installation time varies depending on the type of flooring and the size of the area. On average, most installations can be completed within a few days. We’ll provide a more precise timeline during your consultation.
Can I see samples of your flooring products before deciding?
Of course! We encourage customers to visit our showrooms in Rockford and Sycamore, IL to see and feel the flooring samples in person. Our staff can help you choose the best options for your space.
What types of flooring options does Carpetland USA offer?
Carpetland USA offers a wide range of flooring options including hardwood, laminate, vinyl, carpet, area rugs, and tile, available in various styles and finishes.
Does Carpetland USA provide professional flooring installation services?
Yes, Carpetland USA offers professional flooring installation services for all the products they sell, ensuring correct and efficient installation.
How can I maintain my new flooring purchased from Carpetland USA?
Maintenance depends on the flooring type, but generally regular sweeping and mopping is recommended. Specific care instructions are available through their maintenance guide or customer service.
Can I get a free estimate for my flooring project at Carpetland USA?
Yes, Carpetland USA offers free estimates. You can contact them to schedule a consultation for an accurate quote tailored to your needs.
What are Carpetland USA's store hours?
They are open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Where are Carpetland USA’s showroom locations?
Carpetland USA has showrooms in Rockford and Sycamore, Illinois, where you can view and feel flooring samples in person.
Which payment options does Carpetland USA accept?
They accept AMERICAN EXPRESS, APPLE PAY, CASH, CHECK, DISCOVER, MASTERCARD, and VISA.
Does Carpetland USA serve customers outside of Rockford and Sycamore?
Yes, they serve customers in the regions of Illinois, Iowa, and Wisconsin in the USA.
Are there any nearby places of interest around Carpetland USA’s Rockford location?
Nearby you can find amenities such as Mad Threading (a beauty salon), Dotty's casino and coffee shop, and the Pottery Lounge offering arts and crafts and home and garden items, making it convenient for customers to enjoy other services before or after visiting Carpetland USA.
How can nearby childcare centers around Carpetland USA assist visiting customers?
With nearby preschools and child care centers like Maray Drive KinderCare and KinderCare, customers can take care of their children comfortably while shopping or consulting at Carpetland USA.
What entertainment options are close to Carpetland USA's location?
Entertainment options near Carpetland USA include Open World Gaming for video gaming and B-Xtreme Fitness Pro Center for fitness and sports recreation, which could complement your visit or provide local activities.