Business Details
About
Flooring Store
In 1981, The Great Western Tile Company, a family owned and operated business was founded by visionary Steve Chirico. In 1984, The Great Western Tile Company was incorporated into what is now known as The Great Western Flooring Company.
Location
Hours
Reviews
4.7
319 reviews
5 stars
280
4 stars
16
3 stars
5
2 stars4
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the knowledgeable and friendly staff, highlighting their attentiveness and willingness to assist throughout the selection and installation processes.
Product Quality
Many reviews noted the high quality of flooring and tile products, with several customers expressing satisfaction with their final installations.
Installation Experience
The installation teams received positive feedback for their professionalism, efficiency, and attention to detail, contributing to a smooth overall experience.
Design Assistance
Customers appreciated the design consultants' expertise and guidance in selecting products that matched their style and needs.
Mixed Experiences
While many reviews were positive, some customers reported issues with product quality and customer support, indicating a need for improvement in these areas.
- KRKevin RingelNov 12, 20255.0Our design experience with Kate and Joanna was first class. Both were excellent in their craft offering independent and honest suggestions and feedback in our journey to select the right tile for our primary bathroom remodel. Really appreciated their patience as well as reassurance that our decisions were thoughtful and sound. Will post pictures once the project is completed. Thanks GW for a job well done!!
- DBDennis BaranOct 23, 20255.0Trusted business partner over 20 years
- WJWalid JohnsonOct 17, 20255.0Incredible carpet matched only by the incredible customer service. I recently had my basement finished, which gave me space to add a new guest room. I needed carpet with a quick turnaround, but I also wanted to take my time finding the right option. After checking out a few flooring companies in the Shorewood, Plainfield, and Naperville areas, I decided to give Great Western Flooring a shot. Kate at Great Western Flooring was the only one to ask me about pets (I have an annoying cat) and even guessed the wall color I had chosen so she could match the carpet perfectly. I was blown away. She walked me through the showroom, asked thoughtful questions, and made sure I landed on the right product. As someone who wants the best of both worlds—quality and price—I narrowed it down to a few options and even ordered samples to test at home. Once I selected the carpet, the installation was flawless. The installers were on time, professional, and finished without a single issue. By the end of the day, my guest room was complete. Now I love walking barefoot in the room just to feel the lush carpet under my feet. The color ties in perfectly with the rest of the space. It was the little things—Kate’s attention to detail, the friendly staff, and the professional installation—that sold me on Great Western Flooring. I hadn’t heard much about them before, but they far exceeded my expectations. As others have said: don’t hesitate to stop in. Quality customer service is hard to find these days, and they delivered. I’ll definitely buy from them again—maybe an area rug next time!
- DBDirk BarenbruggeOct 13, 20255.0We worked with Jennie Polloway , Design & Sales Consultant. Very professional and gave us a fair price. Very impressed with the showroom in Naperville. Look forward to working with Great Western Flooring on our carpeting.
- SSSandyOct 11, 20255.0Kate was wonderful. She helped us find the perfect tile for our powder room, and Jacob installed it beautifully. The whole process was done quickly, start to finish. Highly recommend Great Western Flooring!
Frequently Asked Questions About Great Western Flooring
What are the business hours of Great Western Flooring?
Great Western Flooring is open Monday to Wednesday and Friday from 10:00 AM to 5:00 PM, Thursday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 4:00 PM, and is closed on Sundays.
Where is Great Western Flooring located?
Great Western Flooring is located at 720 N Washington St, Naperville, IL 60563, USA.
What types of flooring products and services does Great Western Flooring offer?
Great Western Flooring offers products and services including flooring store items, rugs, tiles, blinds, carpets, flooring contracting, floor refinishing, and wood floor installation.
How can I contact Great Western Flooring?
You can contact Great Western Flooring by phone at +1 630-357-3331 or via email at danac@greatwesternflooring.com.
What is the history of Great Western Flooring?
The Great Western Tile Company was founded in 1981 by Steve Chirico and incorporated as The Great Western Flooring Company in 1984. It is a family-owned and operated business.
What timezone is Great Western Flooring located in?
Great Western Flooring operates in the America/Chicago timezone.
What are some nearby healthcare services to Great Western Flooring?
Nearby healthcare services include Gantos Dental Group, offering cosmetic, general, and pediatric dentistry services, and the Liposuction and Cosmetic Surgery Institute for plastic surgery needs.
What fitness facilities are near Great Western Flooring?
Handlebars Cycling Gym, which offers cycling classes and general gym facilities, is located near Great Western Flooring for those interested in active lifestyles.
Are there any nearby real estate services around Great Western Flooring?
Yes, there are multiple nearby real estate services including Team Bev and Kev | HomeSmart Realty Group, Infinity Group, and Gene Bagnuolo Realtor among others, providing agents and real estate support in the Naperville area.
What other nearby services could complement a visit to Great Western Flooring?
Nearby services include Wet Your Whiskers hair salon, Tailoring By Monica for sewing and alterations, and Studio 736, an event venue and bar, which might be of interest before or after shopping for flooring.