Integrity Heating & Cooling

4.5
809 reviews

About

HVAC Contractor
Integrity Heating & Cooling Inc. is a respected HVAC leader serving the greater Chicagoland area and NW Indiana. We have been providing award winning service and new equipment installations for over 25 years. Our dedicated team is ready to serve you 24 hours a day for any repairs or replacement needs.

Location

Integrity Heating & Cooling
19450 97th Ave, Mokena, IL
60448, United States

Hours

Reviews

4.5
809 reviews
5 stars
680
4 stars
26
3 stars
10
2 stars
6
1 star
87

What are people saying?

AI-generated from recent customer reviews

Technician Performance

Technicians are frequently praised for their professionalism, knowledge, and thoroughness in service.

Customer Service

Many customers appreciate the prompt and courteous service, with quick response times and clear communication.

Installation Issues

Some customers reported problems with incorrect installations and lack of proper documentation, leading to dissatisfaction.

Pricing Concerns

A few reviews mentioned concerns about high charges for parts and services, raising questions about transparency in pricing.

Overall Satisfaction

Despite some negative experiences, many customers express high satisfaction and willingness to recommend the company.
  • JP
    Janet Panfil
    3 days ago
    5.0
    John Rincon was professional and courteous. He took the time to discuss the status of my system. Highly recommend him!
  • MW
    Matthew Weller
    6 days ago
    5.0
    Wow, same day service when I really needed it! Jay my technician was outstanding. He was very professional, and went above and beyond to diagnose and fix the problem.
  • SR
    Susan Ruehle
    Dec 21, 2025
    1.0
    Jay was the best. We lost heat when the outside temperature was freezing! He did a wonderful job. If you need a furnace/AC call Integrity for a great product and service!
  • EF
    Edward Ficht
    Dec 11, 2025
    5.0
    Dennis Voice was super helpful in getting mea furnace quote. The office was able to get him to come out only an hour after I called. He was mindful of my time and quick to get me an unbeatable quote, while taking the time to fully answer all my questions. We appreciated the first responder discount, and he was able to get the installation scheduled for the next morning! Could not be happier! I would highly recommend Integrity. Thanks, Dennis and team!
  • TH
    Tammy Hanks
    Dec 7, 2025
    1.0
    I told John the owner wanted the Lenox brand The computer went back and forth. This sum didn't give a physical copy of the contract. The morning came sum and two workers came with a furnace and air conditioner. As two had started to install the furnace and air conditioner I realized the wrong brand was being put in . So John the sum came with the physical copy of the contract after they had started .And said nothing could be done because of contact and work already started He just left out the part that he didn't never got a permit. Side note I wanted Lenox and ended up with a lesser brand in contact and cannot leave may been damaged.the second week I called the office called about sound and John the worker came out . Put some metal in the top part and we hope there are no more surprises. On a three week black clok around piper is now melting. 15,500.00 dollar job with problems and more problems to come. I feel very strongly that my furnace was damaged by the worker and they installed anyways. Because the picture shows an unevenness between both corners . The second picture tape on right side. The three pictures show a scratch going horizontal on the bottom . The four pictures should be a lot clear clok underneath where pierce correct . Keep in mind it is a new furnace. If this company damages it would needs damn tape, an extra clear clok.Now black clok used around the pipe is melting off. Coming out of the bottom furnace. They may get to next week sometime. Hiring this was the worst decision .This company have taken advantage. I'm taking pictures and the expert will know. How bad damage there really is? This company is not trustworthy!Why would they have water going to my craw space? Sub standard I'm sure they wouldn't have a piping water their craw space! And screw in sight.Now the coil is blew out air at the bottom. Only two things cause is physical damage or poor installation.Now I learn that 60 BTU was bigger than my home needed and the speed of fan set to high. Likely the furnace they needed to pond off some woman.

Frequently Asked Questions About Integrity Heating & Cooling

What services does Integrity Heating & Cooling provide?

Integrity Heating & Cooling offers HVAC repair, replacement, and new equipment installation services serving the greater Chicagoland area and NW Indiana.

What are the hours of operation for Integrity Heating & Cooling?

Integrity Heating & Cooling is available 24 hours a day, 7 days a week for any repair or replacement needs.