Business Details
About
Water Damage RestorationMold RemovalMold Inspection ServiceWaterproofing Company
Flood Pros Water Damage Restoration offers water damage clean-up, water damage repair, mold removal, sewage clean-up, and waterproofing services in Northern Illinois and Southern Wisconsin.
Location
Flood Pros Water Damage Restoration
11137 Bertram Road, Machesney Park, IL
61115, United States
Hours
Reviews
4.9
297 reviews
5 stars
285
4 stars
6
3 stars2
2 stars0
1 star4
- JHJoshua HillSep 17, 20255.0Michael came out today, and did great work on a leak in my home. Very professional reasonable price. I am very grateful. Thanks!
- TGThomas GaudreauSep 11, 20255.0We experienced the complete failure of a basement pump that resulted in a great deal of flooding in our basement. Caleb from FloodPros was first on site the same night we called for assistance. He presented himself and the company professionally while projecting empathy, concern and the ability to completely and clearly explain the impact of category three contaminated water. All the staff we have dealt with are professional, task focused, empathic and extremely knowledgeable! Hailey who works with submission of insurance claims is a warrior IMHO! She did a superior job of explaining the process, updating us on progress (or lack of) with insurance, advocating for us with insurance and clearly communicating with us at every step in the process. I highly recommend FloodPros!
- TWTim WelkSep 9, 20255.0Chris came out to inspect and provide estimate. Jose was able to waterproof my basement same day
- AWAustin WestphalSep 8, 20255.0They did a great job cleaning and pick up
- MBMarisol BessetteAug 30, 20255.0Great custom job done by Jose R. And Arturo. Had a good sized leak and the filled hole with cement and foam. Also sealed out side to help keep water out in the first place. Now I am not worried when we get heavy rains. Thank you Flood Pros!!!!!!!!
Frequently Asked Questions About Flood Pros Water Damage Restoration
What should I do immediately after experiencing water damage?
When faced with water damage, act swiftly. First, if possible, stop the water source by shutting off the main supply for plumbing issues. Next, turn off electricity in affected areas to avoid electrical hazards. Move valuable items to a dry location to minimize damage. Then, contact Flood Pros Water Damage Restoration for emergency assistance. If it's safe, begin removing water using towels, mops, or a wet/dry vacuum while waiting for professional help.
How fast does water damage need to be addressed?
Water damage requires immediate attention, ideally within 24 to 48 hours, to prevent mold growth, structural damage, and further property deterioration. Our team at Flood Pros Water Damage Restoration offers round-the-clock emergency response services in Rockford, IL and throughout Northern Illinois and Southern Wisconsin to address your water damage concerns promptly.
How do I know if I need professional water damage restoration?
Professional water damage restoration is necessary in several situations: when water has penetrated carpets, drywall, or ceilings; if there's potential for mold growth (typically after 24 hours); when the water source is contaminated (e.g., sewage or flooding); if you notice signs like buckling floors, swollen walls, or musty odors; or if the affected area is too extensive to manage on your own. In these cases, it's crucial to seek expert assistance.
What does the water damage restoration process involve?
Our comprehensive water damage restoration process at Flood Pros includes several key steps. We begin with a thorough inspection and damage assessment to identify the source, category, and extent of damage. Next, we perform water removal and extraction using industrial-grade equipment. We then employ high-powered fans and dehumidifiers for drying and dehumidification. This is followed by cleaning and sanitization to prevent mold and bacterial growth. Finally, we complete necessary restoration and repairs, which may include structural work, flooring replacement, and other remediation efforts to fully restore your property.
How long does water damage restoration take?
The duration of water damage restoration varies based on the severity of the damage. Typically, water extraction can be completed within a few hours to a day. The drying process usually takes 3-5 days. Repairs and restoration can range from a few days to several weeks, depending on the extent of the damage. At Flood Pros Water Damage Restoration, we strive to work efficiently to restore your property as quickly as possible while ensuring thorough remediation.
Can I stay in my home during the restoration process?
Whether you can remain in your home during restoration depends on the extent of the water damage. If there are safety concerns, extensive drying equipment in use, or structural risks, it may be advisable to relocate temporarily. Our team will assess your specific situation and provide guidance on whether it's safe to stay or if alternative accommodations are recommended.
Can water damage lead to mold growth?
Yes, water damage can indeed lead to mold growth. Mold can begin to develop within 24-48 hours in moist environments. This is why it's essential to contact Flood Pros Water Damage Restoration immediately. Our swift response in drying and treating affected areas is crucial in preventing potential mold issues.
How do I know if I have mold after water damage?
After water damage, there are several indicators of potential mold growth. These include persistent musty or damp odors, visible black, green, or white spots on walls, ceilings, or floors, allergy-like symptoms such as sneezing, coughing, or headaches, and signs of structural damage like warped walls or peeling paint. If you observe any of these signs, we recommend contacting us for a professional mold inspection and remediation service.
Does homeowners insurance cover water damage restoration?
Generally, homeowners insurance policies cover water damage resulting from sudden and accidental issues, such as burst pipes or appliance leaks. However, damage caused by flooding, lack of maintenance, or sewage backups may not be covered without additional policies. At Flood Pros Water Damage Restoration, we collaborate directly with all major insurance providers to assist you with your claim process.
How much does water damage restoration cost?
The cost of water damage restoration varies significantly based on factors such as the extent of damage, water category (clean, gray, or black water), and affected areas. A small area of water damage might cost a few hundred dollars to restore, while major restorations could run into several thousand dollars. To provide an accurate estimate, Flood Pros Water Damage Restoration offers complimentary damage assessments and detailed cost estimates.
Can you help with my insurance claim?
Yes! We work with your insurance company to ensure proper documentation, damage assessment, and claim processing to maximize coverage and reduce out-of-pocket costs.
Do you provide 24/7 emergency water damage restoration services?
Yes! Flood Pros Water Damage Restoration is available 24/7 for emergency water damage clean-up in Rockford, IL and throughout Northern Illinois and Southern Wisconsin. Call us anytime!
What areas do you serve?
We provide water damage restoration, mold remediation, and flood clean-up services in:
• Rockford, IL
• Belvidere, IL
• Loves Park, IL
• Machesney Park, IL
• Freeport, IL
• Northern Illinois and Southern Wisconsin
Why should I choose Flood Pros Water Damage Restoration?
Here’s why homeowners and businesses trust us:
• Fast, 24/7 Emergency Response – We’re available anytime for immediate help.
• IICRC-Certified Experts – We're professionally trained in water damage restoration.
• Advanced Equipment and Technology – We use industrial-grade water extraction and drying tools.
• Insurance Assistance – We help with claims and paperwork.
• Customer Satisfaction Guaranteed – We restore your property to pre-damage condition.
What should I do immediately after experiencing water damage?
Act quickly by shutting off the water source if possible, turning off electricity in affected areas, moving valuables to dry locations, and contacting Flood Pros Water Damage Restoration for emergency assistance. Begin water removal if safe while waiting for professionals.
How fast does water damage need to be addressed?
Water damage should be addressed within 24 to 48 hours to prevent mold growth and structural damage. Flood Pros offers 24/7 emergency response services in Rockford, IL and surrounding areas for prompt assistance.
How do I know if I need professional water damage restoration?
You need professional restoration if water has penetrated carpets, drywall, or ceilings; mold risk exists; water is contaminated; or damage is extensive. Signs include buckling floors, swollen walls, or musty odors.
Does Flood Pros Water Damage Restoration offer 24/7 emergency services?
Yes, Flood Pros provides 24/7 emergency water damage clean-up services throughout Rockford, IL, Northern Illinois, and Southern Wisconsin. You can call anytime day or night.
What areas do Flood Pros Water Damage Restoration serve?
Flood Pros serves Rockford, IL, Belvidere, IL, Loves Park, IL, Machesney Park, IL, Freeport, IL, Northern Illinois, and Southern Wisconsin.
Can Flood Pros assist with insurance claims for water damage restoration?
Yes, they work directly with all major insurance providers to assist with documentation and claim processing, helping to maximize coverage and reduce your out-of-pocket costs.
What nearby cleaning services can customers visit alongside Flood Pros Water Damage Restoration?
Advantage Kwik Dry, a carpet cleaning and home cleaning service nearby, offers complementary services such as carpet drying and cleaning that customers might need after water damage restoration.
Are there any nearby businesses offering HVAC or plumbing services that could assist customers after water damage restoration?
Yes, nearby contractors like Synergy Heating & Cooling Ltd and Hal's Plumbing provide HVAC and plumbing services that customers may require during or after the water damage restoration process.
What local utility or government services are near Flood Pros that might be useful for customers?
North Park Public Water District, a nearby water supplier and public utility, is located close to Flood Pros, which could be helpful if there are water supply issues related to water damage emergencies.
What certifications and associations does Flood Pros Water Damage Restoration have?
Flood Pros is affiliated with reputable organizations including NFIB, BBB, IICRC, CRI, and NORMI, ensuring professional standards and quality service.