Business Details
About
Fence Contractor
Rock Valley Fence provides residential and commercial fencing installations and maintenance in the State Line, IL area.
Location
Hours
Reviews
4.6
169 reviews
5 stars
148
4 stars
6
3 stars1
2 stars1
1 star
13
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and courtesy of the installation teams, highlighting their attention to detail and communication throughout the process.
Quality of Work
Many reviews emphasized the high quality of the fences installed, with customers expressing satisfaction with the craftsmanship and aesthetics of the finished product.
Customer Service
The business received positive feedback for its customer service, from initial consultations to follow-up support, with many customers noting the helpfulness and responsiveness of staff.
Timeliness
Customers appreciated the efficiency of the installation process, often noting that projects were completed on time or even ahead of schedule.
Mixed Experiences
While most feedback was positive, a few customers reported issues with installation errors or communication problems, indicating some inconsistency in service.
- MOMike Ollmann2 days ago5.0Chalen, Juan, Rob F., and Jason did a great job on our fence removal and full replacement. We had quite a few neighbors to work with, adjustments needed around the property lines, and an easement to work around. RVF came out multiple times to make sure they got everything right and we are very happy with the results.
- BCBruce Christenson4 days ago5.0Thanks to Chalen & Juan for the quick and quality work installing my galvanized chain link fence. They were even able to remove my old clothesline pole. Cheers
- NNNancyNov 15, 20255.0Rock valley fence did a great job for me Repairing parts on my old fence. Crew was very professional and friendly. I have used this company before and was never disappointed
- RARobert AngellNov 2, 20255.0We recently made an investment in our home by installing a beautiful white vinyl privacy fence. Everything from start to finish went as smoothly as possible. Extra credit to our fence installers, Jason and Rob F. for handling problems caused by a hostile neighbor. This caused us to have a clarification from the village of Machesney Park, which Mike, the owner, straightened out right away. Also thanks to John Rodriguez for convincing me to get a survey and that their fence was the best. And I know their reputation preceeds them. Great work, RVF!
- MMMartellOct 31, 20255.0Thank you Rock Valley Fence, the fence looks great. I also want to thank the Tyler, Jose, and Teddy they did an excellent job on installing my fence yesterday.
Frequently Asked Questions About Rock Valley Fence
Does Rock Valley Fence handle permits for my project?
Yes, Rock Valley Fence will secure the standard building permit required for your project at no extra cost. However, special zoning permits are not automatically included. If you think a special zoning permit may be needed, please discuss it with our onsite representative.
Are there any warranties or guarantees with Rock Valley Fence's work?
Absolutely! Rock Valley Fence provides a 5-year workmanship warranty. Additionally, product warranties are available, though they can vary based on the type of fencing material you choose.
Do I have to select from the options on the estimator or website?
Not at all! If you’re interested in exploring other options, please get in touch with our office by phone or email, and we can discuss alternatives and arrange an estimate.
Is it necessary to get a property survey before installation?
Yes, we assist with obtaining HOA approval if required. Just be sure to mention this during the planning phase and have the necessary contact information ready. Please note that your involvement in the process may be required.
Do I need to have my property utilities marked before installation?
No need to worry—Rock Valley Fence will handle contacting JULIE to mark your utilities for you.
Does Rock Valley Fence assist with permit acquisition for fencing projects?
Yes, Rock Valley Fence secures the standard building permits required for your project at no extra cost, though special zoning permits may require additional discussion.
What warranties does Rock Valley Fence provide for their fencing work?
Rock Valley Fence offers a 5-year workmanship warranty and product warranties that vary based on the fencing materials chosen.
Can I request fencing options outside those listed on the estimator or website?
Yes, you can contact Rock Valley Fence via phone or email to discuss alternative fencing options and arrange an estimate.
Is a property survey required before fence installation by Rock Valley Fence?
Yes, a property survey is necessary, and Rock Valley Fence helps obtain HOA approval if needed; your involvement may be required during the process.
Do I need to mark my property utilities before installation?
No, Rock Valley Fence will contact JULIE to mark your utilities for you, so you don't have to worry about this step.
What are Rock Valley Fence's usual business hours?
Rock Valley Fence operates Monday to Friday from 8:00 AM to 4:00 PM and is closed on Saturdays and Sundays. Walk-ins are welcome.
What payment methods does Rock Valley Fence accept?
Rock Valley Fence accepts American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Which cities does Rock Valley Fence serve in the Illinois area?
Rock Valley Fence serves several cities including Loves Park, Rockford, Belvidere, DeKalb, Sycamore, Rochelle, and others in the Illinois region.
What nearby places can customers visit when going to Rock Valley Fence in Loves Park?
Customers visiting Rock Valley Fence can also explore nearby spots such as Wienke Creations Motorcycle Shop for automotive needs, Whispering Willow Florist for floral gifts, and Halo Bakeshop for delicious cupcakes.
How can nearby gas stations assist customers visiting Rock Valley Fence?
Nearby gas stations such as Grand Prix, Road Ranger, and Phillips 66 Gas provide convenient refueling options for customers traveling to Rock Valley Fence in Loves Park.
Are there local service providers near Rock Valley Fence that might complement my fencing project?
Yes, nearby contractors like Teslow Garages, O'Connor's Heating and Cooling, and Dee's Plumbing & Construction can assist with home improvement projects related to fencing installation.