Customers consistently praised the friendly and accommodating nature of the staff, highlighting their professionalism and willingness to help.
Efficiency
Many reviews noted the quick response times and efficient service provided by the technicians, often completing repairs in a timely manner.
Quality of Work
The quality of repairs and installations received high marks, with customers expressing satisfaction with the thoroughness and effectiveness of the work done.
Mixed Experiences
While most feedback was positive, there were a few negative experiences regarding communication and service delays that impacted customer satisfaction.
DM
Dan Mclaughlin
Dec 29, 2025
5.0
At the beginning of winter this year I woke up to a garage door that wouldn't open. I asked a relative who he would suggest to call and he said he has always used Cropps. They put me on their schedule right away and my garage door was quickly repaired by their honest experts just by replacing a spring. I thought I would need a new door and opener but once they replaced the spring it worked like new and continues to work great. For any future repairs or if I need to upgrade or replace my garage door Cropps will be the professionals I call to do the job. Thank you guys.
EP
Ed Portillo
Nov 21, 2025
5.0
I found the office staff to be friendly and willing to accommodate my schedule. As it turned out, I was not able to be home when the technician came to my home but with my approval he got into my garage and fixed the problem. After he fixed my garage door opener he texted me letting me know the job was done. I appreciated the professionalism of the staff.
JS
John Shepherd
Nov 19, 2025
5.0
My garage door stopped operating properly, and after trying a few minor fixes on my own, I decided to call Cropps based on their strong reputation. I’m very glad I did.
From the moment I called, the experience was top-notch. A friendly lady answered the phone immediately, no long hold times, no runaround and got me scheduled quickly. Devan came out to take a look, and he was fantastic. Not only did he diagnose and fix the issue quickly, but he went above and beyond by tightening the drive chain, oiling the chain and springs, and giving the entire unit a thorough once-over.
He also took a few minutes to explain the history of my garage door opener, its current condition, and what to consider for a future replacement, all without a single bit of pressure to buy something right away. Just honest, straight-forward professionalism.
To make things even easier, they allowed me to settle the bill at my convenience. The same friendly lady called the next day, and we wrapped things up quickly. The final cost was incredibly reasonable for the quality of service I received.
I highly recommend Cropps Garage Door Service and am happy to add my name to their growing list of positive reviews. Ask for Devan............though based on this experience, I’m sure every member of their team is just as qualified and professional.
GB
Gary Bjerke
Oct 25, 2025
5.0
Old garage door was original (1973), still in good shape but HEAVY to lift if electric lost and outdated.
Went to one place and all I could see were color chips on a piece of paper and no demos to see.
Off to Cropps and Anna did it all. Had a ton of demo doors to see. Also a ring of color chips.
Ordered and it came in on schedule. Install was set and two gents showed up and it was evident these guys had worked together a lot as not a minute was wasted. They moved as a team. Replaced the rail with new ones, replaced the springs and replaced with new.
Kudos to Cropps for DOING IT RIGHT!
I highly recommend Cropps.
KR
Kurt Riplinger
Jul 27, 2025
5.0
Just had a complete door replacement. Wow, does it look great. So glad we added windows. Not only is there a lot more light inside but we have more light on the driveway for visitors like Trick-or-Treaters. Was a smooth and quick process. Thanks Jen, Jeff, Erica, Brandon and Luke. You're a great team.
Frequently Asked Questions About Cropp's Door Service Inc.
What services does Cropp's Door Service Inc. provide?
Cropp's Door Service Inc. provides garage door sales, services, installations, repairs, and door overhauls in Rockford, IL.
Where is Cropp's Door Service Inc. located?
Cropp's Door Service Inc. is located at 5183 Harlem Rd, Loves Park, IL 61111-3431, United States.
What are the business hours of Cropp's Door Service Inc.?
Cropp's Door Service Inc. operates Monday to Friday from 7:00 AM to 4:30 PM, and on Saturday from 8:00 AM to 12:00 PM. It is closed on Sundays.
Does Cropp's Door Service Inc. offer emergency services?
Yes, 24-hour emergency services are available at Cropp's Door Service Inc.
Which garage door brands does Cropp's Door Service Inc. work with?
Cropp's Door Service Inc. works with the LiftMaster brand for garage doors.
How can I contact Cropp's Door Service Inc.?
You can contact Cropp's Door Service Inc. by phone at +1 815-282-2702 or email at croppsdoor@sbcglobal.net.
Are there any nearby gas stations around Cropp's Door Service Inc.?
Yes, there are several nearby gas stations including Phillips 66 Gas, Grand Prix, and Road Ranger, which can be convenient for customers fueling up before or after visiting Cropp's Door Service.
What nearby places can customers visit after service at Cropp's Door Service Inc.?
Customers can visit nearby attractions such as Brew Haus, a dive bar, or relax at Revive Therapeutic Massage for a spa experience after their service appointment.
Are there other garage door service providers near Cropp's Door Service Inc.?
Yes, nearby garage door service providers include Cropps/Roscoe Garage Door Service and Teslow Garages, which offer similar services in the area.
Which city and region does Cropp's Door Service Inc. primarily serve?
Cropp's Door Service Inc. primarily serves the Rockford, IL area.