About
Fire & Water Damage RestorationBuilding Restoration ServiceWater Damage RestorationMold RemovalMold Inspection ServiceAir Duct Cleaning ServiceCarpet Cleaning ServiceFloor & Tile CleaningGeneral ContractorFlood Disaster Recovery
Thanks to years of experience, trial & error, and consistent innovation in the cleaning and restoration business, we have learned the best cleaning techniques to help protect your investments. We’re committed to delivering our customers with the best cleaning and restoration service you can find. In fact, we know that our cleaning and restoration services are so good that we guarantee our work to 100% customer satisfaction.
Location
NuGen Cleaning & Restoration
9214 Trinity Drive, Lake in the Hills, IL
60156, United States
Hours
Reviews
4.9
306 reviews
5 stars
296
4 stars3
3 stars0
2 stars0
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, responsiveness, and kindness of the staff, particularly highlighting individuals like Ezeka, Moises, and Diana.
Quality of Work
Overall, customers were impressed with the thoroughness and quality of the cleaning and restoration services provided, often noting excellent results in mold remediation and water damage restoration.
Communication
Customers appreciated the clear communication throughout the process, with many mentioning that staff kept them informed and answered questions effectively.
Negative Experiences
A few customers reported issues with billing and service quality, including claims of inflated charges and unsatisfactory work, leading to significant dissatisfaction.
Timeliness
Several reviews highlighted the quick response times and prompt service, especially in emergency situations like flooding.
- KKKayla Kempe4 days ago5.0Zeek, Hugo, Christian, and Diana were amazing — super timely, thorough, and had everything cleaned up and finished just in time for Thanksgiving. This is the second house we’ve used them for remediation, and they’ve been great each time. Highly recommend!
- SASusan AdlemanNov 15, 20255.0Nu Gen has been wonderful in a very stressful event. Hugo, Christian, Zeke and Diana just kept in moving and light. Allayed all my fears.
- SGShari GaulNov 12, 20255.0I want to say Diana was very helpful by answering alot of questions I had about mold and what can be done to clean it up in my daughters house. The team Zeke, Hugo and Cristian did a wonderful job cleaning it up and making sure my requests were completed. Thank you for the pictures that showed the job was done beyond my expectations and my daughter was thrilled! I would highly recommend them!
- TITimur IbragimovNov 10, 20255.0Air Duct and Dryer Cleaning was perfectly done by Frank and Hugo, great job and communication throughout the entire process!
- OBOleg BabinOct 2, 20251.0This company did not do any work except for providing an estimate to my parents and as a result of it placed a mechanic lien on their house and now are demanding almost two thousand dollars from them. My parents will retire in two years and will have to be dragged through ha court system as a result of this company scamming them.
Frequently Asked Questions About NuGen Cleaning & Restoration
What services does NuGen Cleaning & Restoration provide?
NuGen Cleaning & Restoration offers services such as fire & water damage restoration, building restoration, water damage restoration, mold removal and inspection, air duct cleaning, carpet cleaning, floor & tile cleaning, general contracting, and flood disaster recovery.
Where is NuGen Cleaning & Restoration located?
It is located at 9214 Trinity Drive, Lake in the Hills, IL 60156, USA.
What are NuGen Cleaning & Restoration's business hours?
NuGen Cleaning & Restoration operates 24/7, every day of the week.
How can customers contact NuGen Cleaning & Restoration?
Customers can reach NuGen Cleaning & Restoration by phone at +1 815-528-2118.
Does NuGen Cleaning & Restoration guarantee customer satisfaction?
Yes, they guarantee 100% customer satisfaction with their cleaning and restoration services.
What nearby places could customers visit before or after their appointment at NuGen Cleaning & Restoration?
Customers might visit nearby places such as New Life Baptist Church for worship, Windy City Hit Dogs gym for fitness, or Player's Choice Academy Duece batting cages for recreation.
Are there fitness centers near NuGen Cleaning & Restoration?
Yes, nearby fitness centers include Windy City Hit Dogs, GPS Performance, Trinity Academy of Gymnastics, Jazzercise, and Power Force Athletics.
Is automotive service available near NuGen Cleaning & Restoration?
Yes, nearby automotive services include Jeff's Auto Service, Hitch Automotive, SJM AutoWerks, and Sticker Dude specializing in auto repair and detailing.
Can customers combine a visit to NuGen Cleaning & Restoration with pet care services nearby?
Yes, Free Spirit Doggy Daycare offers pet sitting and veterinary services close to NuGen Cleaning & Restoration, making it convenient for pet owners.
What should customers know about NuGen Cleaning & Restoration's experience and commitment?
With years of experience and ongoing innovation, NuGen Cleaning & Restoration uses the best cleaning techniques to protect your investments and is committed to delivering top-quality service.