About
Fire & Water Damage RestorationBuilding Restoration ServiceWater Damage RestorationMold RemovalMold Inspection ServiceAir Duct Cleaning ServiceCarpet Cleaning ServiceFloor & Tile CleaningGeneral ContractorFlood Disaster Recovery
Thanks to years of experience, trial & error, and consistent innovation in the cleaning and restoration business, we have learned the best cleaning techniques to help protect your investments. We’re committed to delivering our customers with the best cleaning and restoration service you can find. In fact, we know that our cleaning and restoration services are so good that we guarantee our work to 100% customer satisfaction.
Location
NuGen Cleaning & Restoration
9214 Trinity Drive, Lake in the Hills, IL
60156, United States
Hours
Reviews
4.9
311 reviews
5 stars
301
4 stars3
3 stars0
2 stars0
1 star
7
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and thoroughness of the Nu-Gen team, highlighting their respectful demeanor and effective communication throughout the restoration process.
Response Time
Many reviews noted the quick response times of Nu-Gen, especially in emergency situations, with teams arriving promptly to address issues like water damage and mold.
Quality of Work
The quality of work performed by Nu-Gen was frequently commended, with customers expressing satisfaction with the thoroughness and effectiveness of the cleaning and restoration services provided.
Customer Service
Numerous customers appreciated the friendly and helpful customer service, particularly from staff members like Diana and Ezeka, who were noted for their patience and willingness to answer questions.
Negative Experience
A few reviews mentioned negative experiences, including issues with billing and service disputes, indicating that while many had positive experiences, there were some concerns regarding transparency and communication.
- HKHooshyar KarimiJan 5, 20265.0Zeke did a great job! On time, clear with everything, polite, hard working.
- APAngel PalikijDec 26, 20255.0Hugo & his crew working all week to make our house clean & safe. They did a great job. Would recommend to anyone needing any of their services. Hugo was the Best!
- DVDave VelascoDec 19, 20255.0We are extremely satisfied with the service we received from Nu-Gen after experiencing significant water damage from our upstairs bathroom that affected the kitchen area below, just before the Thanksgiving holiday. From the moment we called them for an emergency water leak, their team responded quickly and professionally. A special thank you to Hugo, Christian, and Moises, outstanding Nu-Gen employees who diligently followed up with us throughout the entire process. They consistently kept us informed, explained each step clearly, and made sure we understood what was happening and what to expect next. Nu-Gen acted fast, worked efficiently, and helped us minimize further damage to our home. During a very stressful situation, they provided reassurance and excellent customer care. My wife and I highly recommend Nu-Gen to any homeowner in need of reliable cleaning and restoration services. We are very grateful for their hard work and dedication, and we are ready to celebrate Christmas and step into the New Year!
- CMCate MarinoDec 14, 20255.0Nugen’s team of Zeke, Diana, Hugo, and Cristian did a great job on our remediation. Our family is super mold sensitive so we had specific requests, which Nugen already planned to do like air scrubber with negative air, hepa vacuuming, containment, and air scrubber for several days after remediation. I had SO many questions and they all answered them with tons of patience. I am very appreciative of this team. They completed remediation in only 3 days. Thank you, Nugen team!!
- MDMichael DjurinNov 25, 20255.0Nu Gen did a great job with all the mold in my attic space. I got put on the schedule very quickly and they came out next day to take care of it. A big thank you goes to Zeke, Cristian, and Diana for putting us on the schedule quickly and eliminating the mold in less time than I thought it would take. They were all very professional and nice to work with. If I ever have a mold problem again or if a family member has one I will tell them to call nu gen
Frequently Asked Questions About NuGen Cleaning & Restoration
What services does NuGen Cleaning & Restoration provide?
NuGen Cleaning & Restoration offers services such as fire & water damage restoration, building restoration, water damage restoration, mold removal and inspection, air duct cleaning, carpet cleaning, floor & tile cleaning, general contracting, and flood disaster recovery.
Where is NuGen Cleaning & Restoration located?
It is located at 9214 Trinity Drive, Lake in the Hills, IL 60156, USA.
What are NuGen Cleaning & Restoration's business hours?
NuGen Cleaning & Restoration operates 24/7, every day of the week.
How can customers contact NuGen Cleaning & Restoration?
Customers can reach NuGen Cleaning & Restoration by phone at +1 815-528-2118.
Does NuGen Cleaning & Restoration guarantee customer satisfaction?
Yes, they guarantee 100% customer satisfaction with their cleaning and restoration services.
What nearby places could customers visit before or after their appointment at NuGen Cleaning & Restoration?
Customers might visit nearby places such as New Life Baptist Church for worship, Windy City Hit Dogs gym for fitness, or Player's Choice Academy Duece batting cages for recreation.
Are there fitness centers near NuGen Cleaning & Restoration?
Yes, nearby fitness centers include Windy City Hit Dogs, GPS Performance, Trinity Academy of Gymnastics, Jazzercise, and Power Force Athletics.
Is automotive service available near NuGen Cleaning & Restoration?
Yes, nearby automotive services include Jeff's Auto Service, Hitch Automotive, SJM AutoWerks, and Sticker Dude specializing in auto repair and detailing.
Can customers combine a visit to NuGen Cleaning & Restoration with pet care services nearby?
Yes, Free Spirit Doggy Daycare offers pet sitting and veterinary services close to NuGen Cleaning & Restoration, making it convenient for pet owners.
What should customers know about NuGen Cleaning & Restoration's experience and commitment?
With years of experience and ongoing innovation, NuGen Cleaning & Restoration uses the best cleaning techniques to protect your investments and is committed to delivering top-quality service.