Business Details
About
PlumberHVAC ContractorHeating Equipment SupplierBackflow PreventionDrainage ServiceEmergency PlumbersFlood Control EquipmentLeak Detection ServicePump SupplierSewer & Drain Cleaning
Stephens Plumbing & Heating Inc provides maintenance and repair for plumbing and HVAC systems in the Chicagoland suburbs and surrounding areas.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- Onsite servicesAvailable
Location
Stephens Plumbing & Heating, Inc.
747 Ogden Ave., Downers Grove, IL
60515, United States
Hours
Reviews
4.6
143 reviews
5 stars
124
4 stars
4
3 stars1
2 stars
4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism, knowledge, and efficiency of the technicians, highlighting their ability to solve problems effectively.
Response Time
Many reviews noted the quick response times for emergency calls, with technicians often arriving within an hour.
Pricing
While some customers found the pricing fair and transparent, others expressed concerns about perceived price gouging and high service fees.
Customer Experience
Overall, customers appreciated the friendly and helpful customer service, although there were a few complaints about rude interactions.
Reliability
Long-term customers expressed trust in the company, citing their consistent quality of work and reliability over many years.
- BVBeth VNov 14, 20255.0Great customer service, Kevin took care of the situation and handled it with highest professional attention. Thank you.
- BMBeth McCormackNov 4, 20252.0I've been using Stephens for years now, but a 30% increase in furnace check has ensured this is my last time calling them. There is NOTHING that justifies a 30% increase. This is not a statement on the service, it is a statement on the price gouging.
- LBLaura BasileSep 22, 20255.0Found out our previous plumber sold the business. Called Stephens the morning off to replace sump and they were over within 90 min! Fast service and very affordable labor cost with parts sold at cost. Will definitely call back next time with any plumbing needs!
- MSMark SnyderAug 8, 20255.0We had Don replace some knobs on my water meter and sinks. He did an amazing job. 5 stars and will continue using them in the future
- MSMax SzczurekJul 29, 20255.0Very fair billing and skilled, friendly technicians!
Frequently Asked Questions About Stephens Plumbing & Heating, Inc.
What services does Stephens Plumbing & Heating, Inc. offer?
Stephens Plumbing & Heating, Inc. provides plumbing, air conditioning, furnace repair, drain cleaning, and water heater services, including installation, repair, and maintenance for HVAC and plumbing systems.
What are the business hours of Stephens Plumbing & Heating, Inc.?
The company operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends. They also offer 24/7 emergency services.
Where is Stephens Plumbing & Heating, Inc. located?
Stephens Plumbing & Heating, Inc. is located at 747 Ogden Ave., Downers Grove, IL 60515, USA.
Does Stephens Plumbing & Heating, Inc. provide emergency plumbing services?
Yes, they offer 24/7 emergency services to address urgent plumbing and HVAC needs.
Which payment methods are accepted by Stephens Plumbing & Heating, Inc.?
They accept cash, check, Discover, MasterCard, and Visa payment methods.
Are appointments required to receive services from Stephens Plumbing & Heating, Inc.?
Yes, appointments are required for their services.
Can customers get online estimates from Stephens Plumbing & Heating, Inc.?
Yes, they offer online estimates for their services.
Which nearby places can customers visit before or after getting service at Stephens Plumbing & Heating, Inc.?
Customers can visit nearby locations such as Prestige Liquors for drinks, Vitality Spa Club for wellness and relaxation services, or Arby's for a quick meal.
How can nearby contractors and home improvement stores assist customers of Stephens Plumbing & Heating, Inc.?
Nearby businesses like Bradford and Kent (home improvement store and carpenter) and Kitchens and Spaces (countertop installation) can complement plumbing and HVAC services for home renovation projects.
What nearby services are available for pet owners visiting Stephens Plumbing & Heating, Inc.?
Pet owners can access grooming and pet services at Fur Play, located near Stephens Plumbing & Heating, Inc., making it convenient during their visit.