Stephens Plumbing & Heating, Inc.

4.6
146 reviews
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Business Details

747 Ogden Ave., Downers Grove, IL
60515, United States
(630) 968-0783
http://www.stephenspandh.com/
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About

PlumberHVAC ContractorHeating Equipment SupplierBackflow PreventionDrainage ServiceEmergency PlumbersFlood Control EquipmentLeak Detection ServicePump SupplierSewer & Drain Cleaning
Stephens Plumbing & Heating Inc provides maintenance and repair for plumbing and HVAC systems in the Chicagoland suburbs and surrounding areas.

Details

  • Requires appointmentAvailable
  • Credit cardAvailable
  • Onsite servicesAvailable

Location

Stephens Plumbing & Heating, Inc.
747 Ogden Ave., Downers Grove, IL
60515, United States

Hours

Reviews

4.6
146 reviews
5 stars
127
4 stars
4
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1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, professional, and responsive service from technicians.

Honesty and Integrity

Many reviews highlighted the company's honesty in assessments and fair pricing, contrasting with experiences from other companies.

Quick Response

The business is noted for its prompt service, often arriving quickly for emergency situations.

Quality of Work

Technicians are frequently described as knowledgeable and skilled, providing effective solutions to plumbing issues.

Pricing Concerns

Some customers expressed dissatisfaction with price increases and perceived gouging, although many found the pricing reasonable.
  • SP
    Sandy Prescott
    2 days ago
    5.0
    Kind efficient and very dependable
  • AE
    Anne-Marie Eriksen
    Dec 12, 2025
    5.0
    I called Stephens Plumbing and Heating after I was told by another company (that I have a service plan with for many years) that I needed a new HVAC unit ASAP. They quoted me around $15K, and when the tech left, he asked how soon I would be doing this. I told him it wasn't on the immediate horizon, and after showing pictures on how bad my furnace was, he said it should be. I called this group for a 2nd opinion, and the tech, David, said while I do need a new unit at some point, he eased my mind there were no safety concerns, like the tech from the other group said, and fixed a small part rather than replacing the whole unit. So $300 versus $15K? I'll call Stephens every time.
  • RT
    roula tarolla
    Nov 26, 2025
    5.0
    I cannot say enough about this owner! In this world it is very hard to trust anyone. He is an honest person that does an honest job and will not take advantage to make a profit. To me that is what makes an honest living and I highly recommend this company.
  • BV
    Beth V
    Nov 14, 2025
    5.0
    Great customer service, Kevin took care of the situation and handled it with highest professional attention. Thank you.
  • BM
    Beth McCormack
    Nov 4, 2025
    2.0
    I've been using Stephens for years now, but a 30% increase in furnace check has ensured this is my last time calling them. There is NOTHING that justifies a 30% increase. This is not a statement on the service, it is a statement on the price gouging.
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Frequently Asked Questions About Stephens Plumbing & Heating, Inc.

What services does Stephens Plumbing & Heating, Inc. offer?

Stephens Plumbing & Heating, Inc. provides plumbing, air conditioning, furnace repair, drain cleaning, and water heater services, including installation, repair, and maintenance for HVAC and plumbing systems.

What are the business hours of Stephens Plumbing & Heating, Inc.?

The company operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends. They also offer 24/7 emergency services.