Business Details
About
PlumberEmergency PlumbersSewer & Drain CleaningSewer Cleaning CompanyWater Heater SalesWater Heater ServiceWater Damage RestorationLeak Detection ServiceDrainage Service
Roto-Rooter is a full-service plumbing, drain cleaning, and water cleanup company. We specialize in emergency same-day service and can handle any job from a clogged toilet to a full sewer replacement and everything in between.
Location
Roto-Rooter Plumbing & Drain Services
602 Ashford Ct, Champaign, IL
61822, United States
Hours
Reviews
4.7
1,151 reviews
5 stars
1,000
4 stars
76
3 stars16
2 stars10
1 star
49
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the technicians for being knowledgeable, friendly, and professional, often highlighting their ability to explain issues clearly.
Response Time
Many reviews noted the quick response time for emergency plumbing issues, with several customers receiving same-day service.
Communication
Overall, communication was highlighted positively, with technicians keeping customers informed about their arrival times and the work being performed.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, citing instances of perceived overcharging and high quotes compared to competitors.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about miscommunication and unsatisfactory resolutions to plumbing issues.
- LPLisa Pierce1 day ago5.0Joshua was excellent. Very good and very smart worker. He was running early so that was great also.
- DTDixie Thornhill3 days ago5.0The service was efficient and the technician was nice, friendly and efficient.
- KJKenneth Jones6 days ago1.0Roto rooter said they would be there between 12 and 2 no show and did not call us or let us know. Called multiple times for update then finally cancelled them at 430 because they said the were still on the way but not able to provide time...very poor customer experience
- KKKandiNov 11, 20255.0The plumber was very efficient and advised us every step of the way to what was going on. I appreciate the communication.
- RRRicky RosarioNov 7, 20255.0The person knew where to start to resolve the problem got it done. He was also very professional in all aspects.
Frequently Asked Questions About Roto-Rooter Plumbing & Drain Services
What services does Roto-Rooter Plumbing & Drain Services provide?
Roto-Rooter offers full-service plumbing, drain cleaning, and water cleanup, handling jobs from clogged toilets to full sewer replacements.
Does Roto-Rooter Plumbing & Drain Services offer emergency services?
Yes, they specialize in emergency same-day service for plumbing and water cleanup needs.
What are the operating hours of Roto-Rooter Plumbing & Drain Services?
They are open 24 hours a day, every day of the week.
Where is Roto-Rooter Plumbing & Drain Services located?
The business is located at 602 Ashford Ct, Champaign, IL 61822, USA.
What payment options are accepted at Roto-Rooter Plumbing & Drain Services?
They accept American Express, Visa, MasterCard, Discover, cash, checks, and offer financing options.
How can I contact Roto-Rooter Plumbing & Drain Services for service?
You can call them at +1 217-600-2280 or email karen.parvin@illiniroto.com for inquiries and service requests.
Does Roto-Rooter Plumbing & Drain Services have an online presence?
Yes, they have a website at https://www.rotorooter.com and a Facebook page at https://www.facebook.com/169820896441170.
What nearby service can help with sewer and septic issues in the Champaign area?
Schoonover Sewer Service, Inc. nearby also offers plumbing, hydro jetting, and septic services, which could complement services from Roto-Rooter.
Are there any nearby places that might help with home cleaning or restoration after a plumbing emergency?
Yes, nearby businesses like Kleen Rite for carpet cleaning and Stanley Steemer for damage restoration and carpet cleaning could assist after water cleanup needs.
What nearby local businesses or attractions could be useful or interesting to visit when in the area of Roto-Rooter Plumbing & Drain Services?
Nearby places include Champaign County Humane Society for animal shelter services, On Pointe Dancewear and Art In Motion Dance Studios for dance-related activities, and Blue Violet Furniture and Home Decor for home goods shopping.