Business Details
About
Flooring StoreFlooring ContractorTile ContractorFloor Refinishing ServiceCarpet Store
We operate by appointment only. Call us to gain access to our showroom with your dedicated salesperson.
Location
Custom Floors & More Inc.
4198 Old Collinsville Road, Belleville, IL
62226, United States
Reviews
4.9
144 reviews
5 stars
136
4 stars
5
3 stars1
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the excellent communication, responsiveness, and personalized service provided by the staff, particularly highlighting the helpfulness of team members like Brandon, Julie, and Doug.
Quality of Work
The quality of installation and craftsmanship received high marks, with many customers expressing satisfaction with the final results of their flooring and tile projects.
Professionalism
Reviewers noted the professionalism of the installation teams, including their punctuality, cleanliness, and attention to detail during the installation process.
Repeat Business
Many customers mentioned returning for multiple projects over the years, indicating a strong level of trust and satisfaction with the services provided.
Negative Experience
A few customers reported negative experiences related to delays in communication and scheduling, suggesting inconsistency in service during busy periods.
- AMAnne MeyerDec 7, 20255.0Julie and Doug and the team at Custom Floors went above and beyond to help us through a stressful home rehab that required new flooring throughout the entire house. Their team was knowledgeable about the products they offer, helpful in answering our many questions and making sure we had picked the right flooring and colors for our space, and very responsive to any concerns we had. We had old them demo the old carpet and flooring and install around 1800 square feet of new LVP (Coretec, Mornington Oak) and carpet (Lucky Penny, Flaxen) plus stair nose—the process was smooth start to finish. Any issues that came up were addressed promptly. Our new flooring looks great!! The pictures are in-process during the rehabbing…I’ll add more once we are fully moved in and out of boxes! We are beyond grateful for their help in allowing our family to be able to make this house a home.
- JBJackie BurwitzNov 8, 20255.0Custom floors and more have completed several projects at our house. They do outstanding work and have the best crews, especially Mason. He did an excellent job laying tile in our kitchen and bath.
- JKJerry KungSep 17, 20255.0Oh, yeah. These are the people you want to hire to renovate your floors. We had buckling LVP that had been poorly installed during new construction, and had to fix it because it's a safety hazard for anyone living in the home. Brandon and team took on the job and now we have amazing floors. The communication with the company was clear and timely, and I'm really happy with how things turned out.
- GBGenevieve BrowneAug 15, 20251.0worst company ever
- CYCarol YeeMar 29, 20235.0Friendly and local. Install crew were efficient, clean, respectful. No complaints.
Frequently Asked Questions About Custom Floors & More Inc.
What types of flooring services does Custom Floors & More Inc. offer?
Custom Floors & More Inc. provides services including flooring installation, tile contracting, floor refinishing, and they offer carpet, wood, and laminate flooring.
Where is Custom Floors & More Inc. located?
Custom Floors & More Inc. is located at 4198 Old Collinsville Road, Belleville, IL 62226, USA.
How can I contact Custom Floors & More Inc.?
You can contact them by phone at +1 618-277-7233 or email at brandon@customfloors.biz.
What are the business hours of Custom Floors & More Inc.?
Custom Floors & More Inc. operates by appointment only. You need to call to arrange a visit with a dedicated salesperson.
Do I need an appointment to visit the showroom of Custom Floors & More Inc.?
Yes, visits to the showroom are by appointment only to ensure you have a dedicated salesperson available.
Which cities does Custom Floors & More Inc. serve?
They serve a range of locations including Belleville, Troy, Shiloh, Swansea, O'Fallon, Maryville, Mascoutah, St. Louis, Glen Carbon, Edwardsville, Columbia, Freeburg, Kirkwood, Waterloo, and Webster Groves.
Are there any nearby medical facilities close to Custom Floors & More Inc.?
Yes, nearby medical-related locations include Corner Stone Dental, Edelweiss Teeth Whitening, Advanced Hearing Systems, and Select Rehabilitation, which may be convenient for customers visiting the area.
What nearby leisure and dining options are available near Custom Floors & More Inc.?
Nearby you can find leisure and dining options such as Fletcher's Kitchen & Tap, Clinton Hill Country Club, and Ravenel Clubhouse for restaurants and social activities.
Are there any nearby parks or outdoor activities near Custom Floors & More Inc.?
Yes, Swansea Clinton Hills Conservation Park offers a natural space for outdoor activities near Custom Floors & More Inc.
How can local points of interest help me when visiting Custom Floors & More Inc.?
Nearby places such as medical centers, restaurants, parks, and social clubs provide convenient amenities before or after your flooring appointments, making your visit more enjoyable and efficient.