Business Details
About
Flooring StoreCarpet Installer
America’s Flooring Store is a locally owned and managed family business with over 40 years of combined floor covering experience. Managing over 300,000,000 worth of flooring sales. We take great pride in making every client feel like they are the only client, with our family-owned personalized service tailored to meet your individual needs and preferences. You will be taken care of just like family!
Location
Hours
Reviews
4.9
267 reviews
5 stars
256
4 stars4
3 stars1
2 stars1
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and attentive throughout the purchasing and installation process.
Installation Quality
The installation teams received high marks for professionalism, efficiency, and attention to detail, with many customers expressing satisfaction with the final results.
Product Selection
Customers appreciated the wide variety of flooring options available, noting that the selection was superior to that of big box stores.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding installation issues and customer service, indicating inconsistency in service quality.
- RSRhonda Steinlauf1 day ago5.0My new carpeting is so soft to walk on and keeps the room so much warmer. Brian, my salesman, was knowledgeable and sincere, and seemed to know exactly what I was looking for. It was a pleasure working with him!!!
- PPpaula pelissero2 days ago5.0We worked with Anna to select a beautiful luxury vinyl floor- Coretec Antique Oak. She is extremely knowledgeable, great follow up and service. S&R Floor Installation- Santiago Ramirez and his talent crew did the demo and installation. They made our dreadful, uneven floors level and awesome. Santiago knows what he is doing- took the time needed to fix problems. Highly recommend this great store and installer!
- LMLauren Matson4 days ago4.05 stars for Lisa and the sales team at America's Flooring Store. With their excellent selection and quality, and knowledgeable advice, we ended up with a beautiful runner in our upstairs hallway and stairs. The installation process was a little rocky, and while the installation subcontractor was certainly skilled, it didn't go as anticipated and wasn't up to the standard I expected from the sales experience. Make sure to tell them exactly what you need and want if you want the process to go smoothly.
- PWpeggy wJan 2, 20265.0We were so happy with our entire experience at America’s Flooring. Lisa Story was excellent in explaining our options and making all of the process come together. We needed carpet installed within 2 days and she made it happen. The installers were excellent - efficient and cleaned up after installation. We love our new carpet and highly recommend America’s Flooring Store in Arlington Heights!
- TNTana Tanakorn NuchangsingDec 23, 20255.0Brian was extremely helpful offering me and my partner highly personal customer service that we didn’t see at any of the big box or chain stores. In addition, America’s flooring store had a much bigger selection to choose from than any other store we visited! Finally, they were able to install our floor on very short notice right before Christmas and it turned out absolutely beautiful! 10 out of 10 would recommend! With a lifetime guarantee on every installation they do and very friendly staff you can’t go wrong!
Frequently Asked Questions About America’s Flooring Store
What types of flooring do you offer?
We provide an extensive selection of flooring options, including hardwood, laminate, vinyl, carpet, and tile. Each type comes in a variety of styles and finishes to match your design tastes and functional requirements.
Do you provide flooring installation services?
Yes, we offer professional installation services for all the flooring products we sell. Our experienced installers ensure that your new flooring is installed correctly and efficiently. Additionally, we offer a lifetime installation warranty on all our services.
How do I maintain my new flooring?
Maintenance varies based on the type of flooring you have. Generally, regular sweeping and mopping will keep your floors looking new. For detailed care instructions, please refer to our maintenance guide or contact our customer service team.
Can I get a free estimate for my flooring project?
Absolutely! We provide free estimates for all flooring projects. Contact us to schedule a consultation, and we’ll give you an accurate quote tailored to your specific needs.
What areas do you serve?
We proudly serve customers in Arlington Heights, IL and the surrounding areas. Visit our stores in these locations to explore our wide selection of flooring options and consult with our knowledgeable staff.
Do you offer financing options?
Yes, we offer flexible financing options to help you get the flooring you need without breaking the bank. Talk to our financing specialists to find a payment plan that suits your budget.
How long does the installation process take?
The installation time depends on the type of flooring and the size of the area. On average, most installations are completed within a few days. At America's Flooring Store, we'll provide a more accurate timeline during your consultation. Request a call back from us now to learn more.
Can I see samples of your flooring products before deciding?
Absolutely! We encourage customers to visit our showrooms in Alington Heights, IL to see and feel the flooring samples in person. Our staff will help you choose the best options for your space.
What types of flooring options does America’s Flooring Store offer?
They offer hardwood, laminate, vinyl, carpet, and tile flooring options in various styles and finishes.
Does America’s Flooring Store provide professional installation services?
Yes, they provide professional installation services with a lifetime installation warranty.
How can customers maintain their new flooring from America’s Flooring Store?
Customers should sweep and mop regularly; specific care instructions vary by flooring type and can be found in their maintenance guide or by contacting customer service.
Is a free estimate available for flooring projects at America’s Flooring Store?
Yes, free estimates are available by scheduling a consultation tailored to your project's needs.
What are the store hours for America’s Flooring Store?
Open Monday to Friday from 9 AM to 7 PM, Saturday from 10 AM to 5 PM, and Sunday from midnight to 4 PM.
What payment options does America’s Flooring Store accept?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Where is America’s Flooring Store located?
At 205 W Rand Rd, Arlington Heights, IL 60004, USA.
Are there nearby automotive services near America’s Flooring Store for convenience?
Yes, nearby automotive options include Raceway Carwash & Detail Center, Jiffy Lube, and Just Tires for vehicle care while you shop.
What dining options are available near America’s Flooring Store?
Nearby restaurants include Sun Shui Restaurant for Asian cuisine, Long John Silver's for seafood, and JD’s Q and Brew for barbecue.
Can I find health and wellness services near America’s Flooring Store?
Yes, nearby health-related services include Impressive Smiles dental, Chicago Surgical Clinic, Seasons Dental Care, and Elevate Physical Therapy & Performance Training.